Done.Reviews of donefirst.com

It’s hard taking the first step when seeking help, or getting questions answered. Especially when it comes to mental health. Done. Has made it incredibly easy for me to make and keep appointments that work with my schedule.

Done has been great so far. There was about a month wait before I could have my initial appointment, but the appointment went smoothly. I would have liked if my provider had slightly deeper knowledge about the treatment route I was being precribed relative to some other interactions with diet/possible stomach issues, but I've been able to find this info on my own via research and the convenience of accessing care is a trade-off I'm happy with. I would say Done is a great option for someone who already knows or strongly suspects they have ADHD and has a sense of how they might want to manage it. I wouldn't recommend Done to someone feeling unsure, and would recommend they go through a longer diagnostic process with a board-certified ADHD specialist.

Really happy so far with the treatment plan and support, provided thus far. It was a bit nerve racking seeking help. However, the team at Done has done a wonderful job with walking me through treatment options and checking in on how I’m doing month to month. I would definitely suggest Done to thus seeking ADHD guidance.

I was diagnosed with ADHD 36 years ago when I was in the 4th grade. I was sent to therapy and prescribed Ritalin. My father was in the military and got a new assignment to move to Germany when I was in the 6th grade. They did not have support to treat my ADHD there with medication and by the time I was in the 8th grade, I rejected seeing a therapist. My entire life up to about a year ago I had been angry about my childhood experience and blamed my problems and challenges on everything and everybody else. At the age of 44 I finally admitted to myself that I was the common factor in everything I faced throughout my life and felt it was time to do something about it. I still have challenges about the thought of seeing a therapist based on my experience as a child and feeling like there was something wrong with me. I made a decision that I wanted to try medication first and work up to talking to someone about my “feelings”. I evaluated several online options and finally landed on Done ADHD. I filled out the questionnaire and was accepted. The first available appointment was over a month away but I decided to move forward and paid the $200 not knowing what to expect. The evening of my appointment I was very nervous as I have never done a “teledoc” type appointment before. The therapist was 5 mins late but did log on. She was very easy to talk to and I started to feel a bit more comfortable and explained my background and childhood experience. At the end of the 30 min call she prescribed me some medication and I scheduled my next appointment. I was excited to take this huge step and looked forward to working through this process in the hope to bring balance to my life. I am the type that hates taking medication and pills. So I am not accustomed to the process at pharmacies and the red tape. I checked my pharmacy that the prescription was supposed to be sent to and they still did not receive it 24 hours after my appointment at Done. This caused some concern in my ADHD brain so I went online to see if I could find any reviews on Done and other ppls experiences. I know I should have done this first but…ADHD I guess. When I found Trustpilot, I saw soo many negative reviews and started to freak out. I left a bad review thinking I might have been scammed and lost the $200. The only way to contact my therapist is through the website by leaving a question. I calmed down and left a message that I needed help from them to make sure they sent the prescription to the pharmacy. To my surprise the therapist actually responded and said it was sent to the pharmacy the night before. Why they waited 24 hours to send it even though I got a message that it was sent the same night of my appointment, I don’t know. But the therapist was responsive and responded to me twice that morning. Then the pharmacy said they received the prescription request but it had to be approved between the therapist and my insurance company. So I reached out to Done again and within a few hours I received notification that it was approved and the pharmacy was working on filling the prescription. Despite a lot of the negative reviews here on Trustpilot, I have to say my experience has been pretty good other than the delay with sending in the prescription like they claimed. Unfortunately, not at the fault of Done, the pharmacy has now told me they do not have my prescription in stock and had to order it. Since this is Friday and it’s a long weekend for Memorial day, they are saying they wont have it available for me until 8pm on Tuesday. Its frustrating but I guess if I have waited 34 years, 4 more days are not going to kill me.

A very convenient service. I had already been diagnosed previously but moved and didn't want to find another in person doctor especially with the pandemic. My first consultation was easy, my provider was thoughtful and patient with all of my questions and seemed to listen to me (whereas in the past, I often felt like there was just a checklist to get through). My only concern is that consultations are very hard to book and my first provider left after I was using the service for a month.

Done provides a very simple process of finding a doctor to sort through symptoms of ADHD and how to address. I do like that my doctor stressed that medication is not always the answer and provided ways to stay focused, naturally. I recently had a poor experience while trying to change my pharmacy and communicating with their support team which is why I'm giving 4 stars.

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I have been on the same medication for many years, so when I found myself displaced to a small rural community during the pandemic, Done was a godsend. It can be hard to find providers in my area, and since I have a long-term medication regimen that works for me, this was the perfect solution. My initial consultation was lovely and since then I've been able to refill my meds with a few clicks - any questions I've had have been answered promptly via email by the customer service team. Would recommend to anyone like me who has been on the same meds forever and doesn't have readily available access to mental health professionals.