Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Done, donefirst.com
Website
donefirst.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The customer service is virtually non existent. It took 5 days for me to get a response to a message. There is also so phone number to reach out to customer support.
Response from Done.Mar 14, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
LA
Lorre A.
If you’re retired you done get to be treated for ADHD
Reddit advertised it could help with ADHD. I zoomed in with the doctor and he basically told me that since I’m retired it doesn’t matter if I can’t complete tasks or focus. He ended up trying to prescribe me an antidepressant even though I told him I am not depressed.
Response from Done.Mar 13, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
JM
Jason M.
They will stop you on medications immediately when you have any other controlled substance medications without concern for why you take it! It’s more of a cover your butt situation then mental care!
Was told after starting my treatment and medication that I would have to quit my nerve medication from my knee replacement surgery because it was a controlled substance. Provider didn’t care what the medication was for and immediately put my account under review which means that I would have to withdraw from a stimulant they had me start and no one followed up within two weeks to give me an answer. And upon a mistake of accidently picking up another medication from the pharmacy Done’s provided refused to treat me! It’s not right to start someone on a medication and yank me back off because I’m doing what my doctors are telling me to do!
Response from Done.Mar 13, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. We are so disappointed that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).
JL
Joe L.
Absolutely the worst healthcare…
Absolutely the worst healthcare experience I've ever had... and one of my past Dr's we t to prison for malpractice. It's bad. No one will ever call you. They tell you to schedule an appointment, but there's none available. I've run out of medication three times so far... since October. It's terrible.
Response from Done.Mar 13, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
CU
customer
I am over the inability to speak to…
I am over the inability to speak to someone directly. waiting three days for a response then no follow up to my questions.
Response from Done.Mar 11, 2024
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
PD
Paul Dixon J.
Scam to push adderall
This company is shady as hell to put it mildly. I thought it would be something like Better Help but focused on ADHD and experts in that particular field. It’s a scam to prescribe Aderrall. They barely interact with you and write you a prescription after a laughably brief attempt at putting on a show they actually want to assess you for ADHD. It’s a thinly veiled attempt to sell prescription drugs.
Response from Done.Mar 10, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
RO
Roger
I’ve been trying to get my first…
I’ve been trying to get my first prescription renewal for well over a week. You’ve sent me six emails about how it’s done and it never is. You keep changing my pharmacy to your and it doesn’t even have the medication.
This is the worst company I’ve ever worked with.
Response from Done.Mar 9, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. We are so disappointed that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).
SO
S O.
Scumbaggary!
Wow this is the worst service I've ever had. I was told in my pre appointment call that I was going to be able to get my prescription, but it was actually breaking my states laws. When the appointment with the Dr happened he told me that it wasn't possible. I told him about the pre appointment call, he said that it happens all the time, and to get a refund. I didn't think much of it, so I requested a refund. I got a couple different emails from support, but it was 2 different people. One saying, that I can get a refund, and the other telling me I wasn't charged anything. I assumed since they had "checked" that this was the case, but upon looking at my bank statement, I was charged the full amount, and $100 dollars extra lol. I couldn't believe it! I was in good communication with them so I reached out thru email, but when I was requesting a refund nobody would get back to me. It took 4 days to hear anything back,
and their message said, were sorry to inform you, but all sales are final etc etc. I have tried sending emails, but with no avail regarding the refund. I cant believe how they run this company, its like they're running a racket... I could sit and explain everything, but if your contemplating using this online service, take it from me, this company is the biggest joke Ive ever come across online lol. I wouldn't have anything to do with these scumbags. God Bless
Response from Done.Mar 8, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
