Done.Reviews of donefirst.com

Update: I received genuinely helpful support from Done after first posting this review. They followed up with me all the way through making sure I picked up my prescription. I would have changed this to 5 stars, but the initial delay in care is where the fifth star fell off. I usually don't ever write reviews, but this is worth sharing because I hope it never happens to anyone else. I'm now well over a week without medication. An incorrect pharmacy was listed in my profile, but the medication was sent to it anyway after I paid for my month of service. Now, the prescription at the wrong pharmacy has been cancelled for a week (as it should have been) and my correct pharmacy is listed in my profile. However, it still has not been electronically resent to the right pharmacy. I was given a quote of "up to 5 days" to have every aspect of this fixed. All I hear back from the support team, despite calling and emailing daily, is "we're working on it". Honestly, being unmedicated after consistently taking medication for years has turned my daily life with ADHD upside down. The support team and my provider don't seem to care.

Done has helped me get my life back in order. My provider is there when I need him and I felt no judgement getting started with Done. Overall cannot complain about the care I’ve received in the months I have been a member.

I am very thankful that I was able to get care for my ADHD. I was undiagnosed until I was 34, and being on medication has been a real game changer, as well as being acknowledged for my neurodiversity.

DoneFirst has helped me to finally manage my ADHD successfully, after hitting brick walls in my treatment with my PCP. The service is a great option for anyone struggling to get the help they need to manage their symptoms. Response times are good, and you can always ask questions from your care provider on your patient portal and get a response within a couple of days max. The only reason for 4-stars is the wait for an appointment with your care provider. In my experience, it has been a month+ any time I've manually scheduled a meeting. I absolutely recommend this service!

*** Update, customer service reached out and has been very helpful in fixing the problem. They both called and text to find a solution Initially the service was great. Spoke to the provider, quick responses. The last refill has been a nightmare I requested a pharmacy change because medications are backordered coming into the pharmacy, then they took a couple days so it happened again with another pharmacy, now I requested a pharmacy change last Wednesday and as of Monday it hasn't been done. A good provider would work with the pharmacy to see what was in stock to continue treatment or suggest ways to manage symptoms until the prescription can be refilled. At this point there has been no response in over 4 days.

I was able to get a consultation very quickly and it was very professional and comfortable and I was able to get a prescription filled the same day. I had some trouble with the website UI at first, but after spending a little more time with it, I got it figured out.

The consultation was thoughtful but I have some issues with user interface : I want a reply button beneath the message from the consultant so we can have a conversation . As of now you can only see the message from the consultant and to respond you have to leave a completely new message, wish it would simply pop up underneath . Thanks .

I heard about Donefirst from a friend when I confessed to having managed my ADHD without medication for years. The last time I had seen a doctor in-person was when I lived on campus in university, when life was somewhat managed for me. Since I started working full-time, traveling often for work and living in rural areas, it was easy to delay self-care to take care of the latest crisis. In fact, my life was a series of crisis after crisis, in large part due to my untreated ADHD. I was always dealing with people hounding me about unfinished projects and missed deadlines. What little free time I had, I spent on non-medication ways to cope, like exercise and elaborate organizational systems. But as my work responsibilities increased, I simply could not keep up. Donefirst removed a lot of the friction that prevented me from restarting an important part of my health care. Although it may sound silly, like many millennials, I much prefer to schedule appointments online rather than through playing "phone tag". And when I did try to schedule in-person appointments with local doctors, restrictive office hours and insurance policies discouraged me further. With Donefirst, by contrast, I created my account one Saturday and scheduled an appointment with a provider for Monday morning. Wow. The provider was compassionate and affirming (something that I have not found is the case with all doctors treating this condition), and set clear expectations. I only give 4 stars instead of 5 because I encountered some problems getting my first refill. There was a feature on the website that implied that my refill would be ready when it actually wasn't. If I hadn't kept careful track of dates and contacted the support team (who explained that automatic refills, though apparently available, is still in "beta testing"; so I ended up switching back to manual). I'm excited to see what innovative features Donefirst will come up with next, but I recommend prospective users to stick to the manual processes if they are not prepared to double-check and verify that things are working as they should be.