Done.Reviews of donefirst.com

I was rather skeptical about Done. - at first. I am a remote working professional and I travel a lot for work, so I was very interested in the business plan Done. offers for remote treatment of ADHD. The experience getting set up was easy, meeting with the provider, and getting my first prescription. All good. I did have an issue after that - basically stemming from the poor UI within their portal. I think they need to update their user experience & offer a better in-app chat feature because the portal is very very limited & it makes for a confusing experience where it can be very difficult to get in touch with someone. They also don't have the best notifications when it comes time for a refill. This is why I can only give 4 stars. However, my most recent experience with the Done Care Team really showed me that this company is trying & the service they offer is truly valuable for the ease of not having to go to a doctors office, especially for nomads. I hope they continue to improve upon their user portal & I would consider this a 5 star service. As for the care team - they get 5 stars for how they have been so responsive & proactive with solving my concerns. Bravo to them.

Overall, I am really satisfied with my experience. I would say that it took me a bit to get used to the process on this site. I was a bit confused by the telemedicine experience in general. My practitioner is a really nice person who asks many questions and has guided me the right way, i believe. I would not say that i did not have any issues, especially with prescriptions and pharmacies. But since i changed to Costco instead of CVS all those problems went away for me. As someone who follows a calendar i just make sure i have the renewal scheduled on my calendar so i don't forget. Otherwise i run out of medicine. I would love to get some kind of reminder since as someone with ADHD everything for me is out of site, out of mind. This platform has really made my symptoms manageable, and helped me out. I hope reminder texts come for followup appts/ prescriptions and it would be 5/5

The first assessment was great, it seemed like the provider cared and wanted to help. I live in a state that was on the list of states they cover, however, they could not fill any prescription because the provider was out of state. Afterwards they refunded my membership and told me that they could not cover state even though it's in their FAQ. Only giving this 2 stars because I liked the provider that I met with online, but now I'm out $200 Edit: I was fully refunded in a timely manner which overall the service gets 3.5/5. Again I would research if your state actually allows telehealth.

Really empathetic and compassionate providers who are willing to listen and help.

Definitely very hard to get an appointment set and get it to actually it to stick and have to meet with the company doctor. But once I didn’t get the appointment it was great and Dr is super nice

Overall this is a spectacular option for people needing good support with ADHD treatment options. Once you have your first appointment, the service is really good and easy to use. The only challenge is that it took a couple of weeks to get an appointment. This was the only issue but not an obstacle that would keep me from recommending this service.

Contacted Donefirst.com for ADHD help. Simple procedure, interviewed with a doctor / zoom. Told her my concerns and symptoms. Given a prescription. My issues have decreased. good service.

Original post::::I am so upset. I had such high hopes that this would work for me. It is now 3:24pm and my appointment, my first ever appointment was at 3:00pm. My provider never showed up. When I log in Done. only shows me a message saying "We’re Preparing Your Prescription" I don't know what prescription when I have not seen any provider. I am so upset. I don't have $200.00 to just throw away.**edit I now received a text message saying I missed my appointment. I have screenshots showing I was there and the provider was offline. I can’t believe I feel for a scam when trying to get help I desperately need. **Edit: Done contacted me and got my appointment rescheduled for 2 days later. My provider was very nice, had no idea I had went thru such an ordeal. I felt heard and like my opinion on how medications work or don’t work for me was valued. I was not charged for the second appointment. I was asked to remove my review. I don’t believe in that because it really happened and it was traumatic. It took so much for me to get this scheduled so to be ghosted was a horrible experience. They have been very helpful since that issue. I am very happy with my provider and will continue to update after I have my first refill. Thank you Done for helping make things right!