Done.Reviews of donefirst.com

I recently had a highly disappointing experience with Done, and I feel compelled to share my story to warn others. Firstly, the lack of transparency regarding membership fees and medication charges was deeply concerning. Shortly after I signed up I needed to pause my membership due to moving and less available funds and it was stated on their app that the membership would be paused until I reactivated it, but the charges were taken out of my account as if I had never paused. When I addressed this in an email the company insisted that it was clear that it would only be paused for a month, and they could only offer me a partial refund for the recent charge. To make matters worse, I never received any notice or invoice for the medication charges. Done simply withdrew the funds from my account without any prior communication or explanation. When I raised these concerns and contested the partial refund, with a screenshot for proof that the month long pause was not at all clear, the company remained silent and only refunded me half of the latest payment, ignoring my email entirely. This lack of accountability and disregard for customer concerns is unacceptable. It's clear that Done prioritizes profit over transparency and customer satisfaction. I urge others to be cautious when dealing with this company, as their practices leave much to be desired. In conclusion, my experience with Done has been nothing short of disappointing. From unclear membership terms to unexplained medication charges and poor customer service, I cannot in good conscience recommend this company to anyone. Avoid Done at all costs, unless you're willing to endure frustration and disappointment.

No one showed up to my appointment and they refused to refund my money. It's a scam. Also tried the link below. Also no answer do not give them a dollar I will be charging back my money and calling the ftc and fda

Worst company of all time. I joined in 2022 and enjoyed the process at first. After a few months, more and more pharmacies refused to work with this company, so getting your medication was impossible. To pay upwards of $80 a month PLUS your prescription plus the miscellaneous stuff they charge for like the telehealth appointment is a lot of money to be spending to not even be getting your medication, so I canceled. I started back up in January 2024 and it’s been 3 months and I have yet to get ONE prescription yet this company is still charging me the subscription fee every month. I’ve been trying to cancel for a month now and now ALL OF A SUDDEN they’re claiming I still owe $179 from TWO YEARS AGO when I initially joined? How does that make any sense? This company is fraudulent and just wants to charge your card. STAY AWAY

Impossible to schedule with the doctor or communicate at all with the support team. WILDLY unsatisfied. They ignored my emails for two weeks then randomly send me an email saying they’ve scheduled me for an hour from when the email was sent. Didn’t ask or get consent. Then proceeded to send me a series of “no show” emails and texts and ignore all my communications.

they do all this to steal your credit card # and charge you a membership fee then block you from being able to get on the website to cancel and they continue to charge you! They’ll tell you they’ll refund you the money but never do! It’s all a scam for your credit card info!

You suck. I filled out the proper information to get my scrip refilled and I have no refill. Verified my bank information was correct and even noted this in a previous survey that nobody reads.

I would rate it a zero if possible. My company referred me to Done in order to receive help. It was a quick turn around to sign me up, take my money and have an appointment with a doctor. Since my initial appointment I have not been able to get in touch with someone to assist me. They scheduled an appointment for m and the doctor didn’t show. It’s now been one month and can not get a resolution. I have never been ignored or treated so poorly from a health provider. I believe it could be a scam of some sort. Please be aware. Bait and switch approach to business.

I am extremely disappointed with the service provided by Done ADHD, particularly with my assigned provider, Sophie. Despite the critical importance of timely access to medication for ADHD, my experiences have been plagued with delays and a lack of reliable support. The responsiveness of provider Sophie is alarmingly inconsistent. While occasionally her responses are timely, the vast majority of the time—around 75%—she is slow to react, especially concerning prescription reroutes. This lack of consistency has led to unnecessary stress and inconvenience. Moreover, the protocol at Done ADHD that requires patients to locate their medication inventory is unreasonable. As a patient, it is highly impractical and burdensome to be expected to call around pharmacies to find stock before a prescription can be sent. This responsibility should squarely fall within the provider’s remit, ensuring patient care and convenience are prioritized. Overall, my experience with Done ADHD and provider Sophie has been unsatisfactory and unreliable. I urge potential patients to consider these issues seriously when choosing Done ADHD for their healthcare needs.