Laken F.
My husbands experience left him crying.
The is a scam. I saw this on tiktok and recommended it to my husband as he has been struggling with ADD since he was in middle school. His clinician didn’t make him feel heard and ran through a laundry list of questions so fast he didn’t have time to really answer to the best of his ability. When he tried to tell her about himself and clarify a few of his symptoms, the call was dropped due to a blizzard taking out our WiFi. His clinician refused to reach back out to him, stating he went over his allotted appointment time (she was the one who was late to the appointment). He tried to cancel his membership but the sight says he has to wait for the administrative team to review. Now we will likely be spending the day tomorrow getting this site flagged by our bank so they can’t rob us of any more money or time.
Response from Done.Apr 6, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.



