Done.Reviews of donefirst.com

I signed up for services through DoneFirst for an ADHD diagnosis. My initial appointment occurred this morning after signing up this week. Since I signed up, my card on file has been billed TEN (10) times from DONE HEALTH P.C. within the last 12 hours. It's very concerning to have almost $2,000 tied up in pending charges when I signed up for a single appointment. My credit card company alerted me repeatedly for this issue and I have not heard anything from the email I sent to support(at)donefirst.com, nor have I heard back regarding the ticket I placed through donefirst.zohodesk on the DoneFirst website. I authorized only $199.00 on 4/16/2024 for video consultation and the first month of services. I now have $1,990 in erroneous pending charges from Done Health PC. I am requesting a refund for the additional $1,791 since this is now tying up my available funds that will be used for bills. Before DoneFirst responds, I have already contacted donefirst.as.me / doneUrgentLine and discussed the issue with the rep. They recommended I send the email, which I already have. I am waiting on a response from all parties at this point to tell me what's going on with these charges. Update 5 days later: I had to cancel my credit card. The support rep from DoneFirst initially told me I was only charged once, but they changed their tune when I provided my statements, showing their billing error. The support rep called me back and confirmed I was charged an extra nine times and their billing department is reversing them. This rep initially told me I was only billed once and I feel that I would have been dismissed had I not pushed the issue and repeated that I have it confirmed from my CC company that their overcharges are definitely present on my account. Thankfully this was put on a credit card... could you imagine if this happened to someone and their entire bank account was drained? That could ruin someone, and I'm lucky I caught it within the first day. Since then, I was repeatedly emailed and texted to fill out surveys for them (contacted with the same link 20+ times in an hour) to the point where my phone was going off with a notification every minute to minute and a half. I have requested my medical documents to be done with their service. The entire experience has been overwhelmingly negative, and I have a difficult time believing the positive reviews aren’t just damage control created by DoneFirst to raise their score. This has felt like such a scam, and I urge others to seek any options besides DoneFirst.

My story is virtually the same as everyone else’s they just charge you money and never provide any services or any support. Cancel your account immediately or do not use.

This is a scam, they charged me and the provider wouldn't even talk to me. When you try to call the support line you are disconnected immediately. DO NOT USE

IF you can get a provider to help, which is usually the hardest part, then hopefully everything goes smoothly.....because you'll never be able to get assistance from anyone. For once, things were going fairly smoothly [a couple of minor issues or delays here and there], but now with the nationwide drug shortage, you need a provider that can respond and send your prescription to different pharmacies that might have your medication in stock. Or you need a provider to be able to respond and change your prescription to fit your needs within the confines of the inventory that that the pharmacy does have. Unfortunately, DONE can't provide any of that. I've been out of medication for two weeks because Walgreens hasn't had it in stock. DONE isn't allowed to work with hardly any other pharmacies, because they don't accept Telehealth prescriptions, so you're limited. I've been checking in with my pharmacy [which is DONE's job but you can't wait on them] and they finally have my medication in stock, but DONE doesn't have a number to call and they never respond to portal messages or support emails. So it's pointless. By the time I get them to respond, if they ever do, Walgreens will probably be out again. WORTHLESS. ***EDIT - setup a call with their Urgent Line per the reply and guess what? NOTHING HAPPENED. Urgent must have a different meaning for them.

I still don’t have medication

I saw this online and figured it could be a good way to get some support. However clearly this thing is a scam because at the actual time of my appointment I never even RECEIVED A LINK. Immediately at that time I got an instant letter stating that I had ADHD (without meeting with anyone) with a generic treatment plan that literally said "Copy and paste treatment here" .... meanwhile i didn't even MEET with anyone. I'm immediately disputing the charge with my bank. The absolute worse.

Paying for unresponsiveness. I am fine with the extra fees and membership cost as long as I get what I paid for. I used Done several years ago without issue. This time though it has been impossible to get a response from the provider. The prescription they sent in was corrupted so the pharmacy can't even open it. I let them know on the 2nd that there was an issue. And then I followed up on the 3rd, 5th, and 7th. It is now the 9th and they still haven't sent in a new prescription. I have ADHD obviously so, it is really hard to deal with a service where I have to bug them to get things done. It is supposed to be easy to use, and automated. Tried setting one of the urgent appointments based on Done's response. They called and immediately hung up on me. The call came from a restricted number so I couldn't call them back.

Awful , the worst! They over charge , they don’t get back to you. My medication came once and then my provider never got back to me. I’m still waiting for medication yet they charged me for 4 clinician visits, twice for a membership and random fees ! It’s a scam and predatory. No one is helpful and they just keep sending emails saying they are “looking” into the issue. One month of medication for 2 months of headaches and over $400 dollars in fees ! It’s the worst To their reply I have reached out countless times with the only response “ it’s being looked into” the worst customer service, it’s insulting and irresponsible especially when dealing with getting people medication pertaining to their mental health.