Done.Reviews of donefirst.com

PROS: 1. I really like the concept of this site. Makes getting my medication without insurance more affordable. $79 a month, plus med costs (still not ideal) is a lot more affordable than $300+ for insurance costs, plus med costs. 2. The nurse practitioner that saw me was awesome. Unlike my old psychiatrist, she was warm, and listened without judgment, and made some suggestions about lifestyle changes I could make, as part of my treatment program. CONS 1. Many pharmacies cannot get the medications in stock. Not the pharmacy's fault, or done's fault, but I know that done knows this, and does not prepare you for the legwork you'll be putting in on your own to try and find a pharmacy that has your medication. The done careteam helps initially to locate a pharmacy in your area, but if they are unable to find one, it's on you. 2. Once I found a pharmacy that had it in stock, they sent the script and immediately got a call from the pharmacy saying that they don't fill prescriptions from telehealth services. Back to square one of finding a pharmacy that not only has it, but will fill it. Found another pharmacy with it in stock, and that will fill scripts from telehealth, but script must be sent by a Doctor, not a Nurse Practitioner. Again.. back to square one. This is where I have the biggest problem with done. If I'm paying for this service, shouldn't they be doing that? 3. Customer Service is not that great. I get the feeling there's not that many people working there. They prefer to communicate through email, which is not efficient. You can make an appointment for them to call you, but this is not stated obviously on the site. It took many emails of me asking them to just call me for them to provide me with a link so I could schedule a call. Anyhow, it's been 10 days since my initial appointment, and I think we're all finally on the same page, and I'm thinking I might actually get my script soon. Fingers crossed.

I’m finding it hard to renew my prescription and my next available appointment was over a week after I needed my prescription refilled and it took almost 48 hours to get a response from anyone about it.

DoneFirst advertises 24/7 support, but what type of support is available? Emails to your DR overseeing your care kick back an automated message clearly advising a 48-hour turnaround for a reply. Some false or misleading business practices are going on here. Otherwise, if it hadn't taken so long to get a response, the service would have been convenient and relatively easy. But it is aggravating waiting for a response when you may be in distress.

First practitioner did not seem to believe me about my history. I told her I had been on this medication for 30 years but had moved across the country 6 months before, and she could not get her mind around why I was not in CURES, even though I had not filled any prescriptions in the state it applies to. After the appointment I got an email that she did not want to treat me. I also got plenty of auto-generated texts and emails that my prescription was on its way -- which it was not. Second APRN was smart and reasonable. I was scheduled with her 5 days later. Finally got my prescription after 21 days.

Overall, my experience with Done has been excellent. My one complaint is the length of time it takes to receive my refills. I am constantly finding myself without my medication for about a week, while I wait for my refill to arrive.

I just don’t understand. I was extremely hopeful to finally receive the attention I have been desperately seeking. However, I’ve come to realize I am mostly being charged to actually receiving the medication I am prescribed. It is highly discouraging and I am reconsidering this treatment.

Very much like the telehealth. I was frustrated that I requested a refill, didn't hear anything, followed up with an email and only then that I was told my ID (driver's license) had expired and I needed to upload a new one. That's fine I just wish I had been informed before then since I did run out of medication.

I had trouble with getting any kind of customer service whatsoever and my perscription was not being filled. However; after emailing the support team and not going through the app I did eventually get some help, and that is much appreciated. I am scheduled with another provider and I'm hoping all goes well from here.