Done.Reviews of donefirst.com

I was so hopeful and at first everything was smooth and easy until it wasn't. My pharmacy closed down so i used the online service and Done charged me for my medication when the online pharmacy was the ones who were supposed to charge me. I thought it would be no problem, they could either pay the pharmacy or refund me and i would pay the pharmacy but neither of those things happened. The kept saying they would handle it but after a month of daily updates of them saying they were "taking care of it" they sent me a email saying that i just had to pay the pharmacy again. When i asked for a refund they wouldn't even acknowledge the message. They waited to say that right before being charged for the second month, which In all honesty, i'm not sure if they did on purpose but it didn't feel great either way. In the end I ended up paying for medication and the service fee for two months straight without receiving medication. Done wouldn't refund me so I paused my account thinking I would give them time to make it right but because my account was paused they wouldn't even communicate with me so I ended up just canceling the account and lost almost $300. They don't actually care about us, they just care about the money.

At first it was really easy. But getting a refill has been a pain.

I was a Done customer on three separate occasions. The first time, I was without insurance and needed the third party. It went well for a few months, and then there were a slew of errors in how they called in my medication. The provider also cancelled a few appointments, which prevented me from refilling my medication. The last two times I’ve used it, the service worked correctly for precisely 2 months out of 11 total. The last straw was going two weeks without hearing anything from them. In that time, I reached out to them 5 separate times to find out what was going on with my medication and my provider. No response. It’s an absolute last resort, and a Hail Mary because it doesn’t work properly most of the time.

My clinician is leaving and it seems that the platform isn’t taking patient care seriously enough. No one Has responded or Reassigned me and I’m beyond aggravated. I am a mother to two. I’m terrified of shutting down and living in rumination again. I feel like this platform is making me go through it instead of helping me as it should. I normally never leave tough reviews but right now, this application more than deserves it. Do better.

The doctor was professional but the company is slow to respond can never get anyone to answer the phone and my prescription can never be filled because no one wants to accept a teladoc prescription. Definitely would recommend seeing a doctor in person you are wanting a long time for a response and it's very un professional the charge per month is almost $80 and the initial fee was $200 and now they say I have to do a mail in prescription service that doesn't accept insurance wow talk about a surprise what is insurance for and why not make sure I can receive my prescription before taking my money.

they make the first appointment easy but then its impossible to get a hold of anyone and they barely follow the 72 hours turnaround on messages, id try someone else.

They tell you its a $10 charge and then charge you $199 In regards to the company response - after several refund attempts the company did issue a refund.

Very intermittent results when getting my prescription renewed. I am now at a week since I requested a renewal and will be contacting the FTC. This is the third time this has happened. Customer support is basically non existent, and the company is woefully understaffed. Edit as of 5/1/24: I had followed the advice of previous 'Done' responses and had an appointment through the critical care team or whatever. My appointment caller was 15 minutes late, and I couldn't hear. I received the same phone call from 415-671-2165 with a Chinese caller ID name. You are not able to return calls from this number. This company just needs to call it quits. It is quite sad and very abusive.