Done.Reviews of donefirst.com

One issue after another.. scheduled an appt for me in the wrong time zone the day after they cancelled the one I made myself so I missed it and was notified it would cost me more money for another appointment. Finally was seen and given a prescription, its been over 2 weeks now and have been unable to get it filled as its the most expensive med available, that requires insurance approval with previous use of stimulant medications which my provider at Done knew that I had never been on before, we discussed it. So, insurance denied it and Done has been no help with the coupons that dont work that they provided to me, I only get automated response emails that offer zero help. I did get help from the drug manufacturer (Azstarys) who recommended I try a different pharmacy which I tried getting someone from Done to send over but its been a week with no reply. The drug manufacturer rep said they’ve heard from many with the same issue with Done and then gave me a personal recommendation to another online provider to try. Im filing a charge back on my credit card today, there is no point in trying to work with Done any longer.

They took my money conducted my appointment at beginning of the appointment she literally said the clinician Alexine Nansinla that she had no intentions of prescribing me ADHD medication that she had no interest in helping me that I was a liar literally sat there and harassed me went out of her way to explain how there's no way she would help me and then I would be forwarded to a board of other clinicians that would help me in the company done. .. Then the company never actually conducted the appointment with the board they simply turned around ...cancelled my membership and and claimed they didn't have to refund me because my membership was terminated...which I never once requested. I contaced the company asking for my re-appointmenr...or a refunds...they denied me both. My name is Jordan Kniffen I have been diagnosed legitimately with adhd before this and sought to relieve treatment and instead my money was stolen. A total scam. If your interested in helping me or have had a simmiliar experience I would love to take part in a class action lawsuit or some form of legal reprocessing beyond a small claims court..this company just keeps screwing patients in desperate need for medication.

I just got out a call that was told was $10 just got out the phone and got a charge on my card for $199 without my authorization. I have emailed and no response.

Signed up with this rather scammy outfit because I have every symptom of ADHD. I spoke w a physician during a 30 minute consultation and mentioned that I had previously been given a Rx for Welbutrin for quitting smoking and that it not only worked with that but seemed to help with the impulsiveness of ADHD. I RECEIVED AN Rx for 1/2 dosage with no explanation why. I complained, stating it was not as effective and that 3 prior physicians had prescribed 300mg, which worked. In response I got stone walled and continued attempts to get answers eventually got me booted from the program. (I think it was because after repeated attempts to get ANY answers I told them that as an adult I should have some say into my care. They seem to want subjects that shut-up and pay with no complaint or question.)

I'm having a very unpleasant experience with Done. I had an appointment on Monday, which was in fact really good, but since then, I can't have access to my prescription, I don't have access to the patient portal so I can ask questions and although I tried to e-mail the customer support and already spoke with them by phone a couple times, this simply cannot be solven. Healthcare is not a joke, and if we are willing to pay 200 dollars out of pocket for an appointment, it's because we need it.

Don't fall for the scam. They charge you a monthly fee just to be in the system. Don't use your meds daily? Still pay the fee. You would think that keeping this free stream of revenue happy would be the top priority of the company. This is not the case. Had an intake with a provider quickly. I was prescribed and sent meds quickly. Trying to adjust my medicine because it was not working then became an issue. Talked with the provider and they agreed to change my dosage. My local pharmacy cannot fill the prescription because Done will not release the meds. Customer Service is off shore and NO help. They cannot effect change only "escalate" the problem. They could not tell me to whom. So here I am, still waiting for my meds to be released while still trying to get 2 months worth of meds in the 6 months I've paid for the service. They will run you around and take your money. Not offer any compensation for you time, lack of service, or just downright unhelpfulness. Do NOT give your money to this company. I am DONE.

I’ve been trying to cancel my membership for almost a week now and support keeps giving me the run around. They keep trying to charge my card when I paused my membership already and now the won’t cancel it at all. I had a terrible rude provider and would never recommend or use this online service again. Crappy service.

Last Saturday, I signed up and made an appointment through their website. The appointment was made for Sunday the very next day. When I received the appointment confirmation, it said that I needed to see my primary doctor first before I could be seen by the Done provider. Since it was a weekend, I knew there was no way I could see my primary doctor so I canceled the service and canceled the appointment thinking that I would just sign up again after I see my primary doctor. Well, they charged me for the appointment $10 plus $189 for the first month of service and have refused to refund it. Mind you my appointment and subscription was canceled within MINUTES of making it and only after I saw that they required me to see a doctor before seeing their doctor (which makes no sense by the way because why wouldn’t you just get the evaluation/script from your doctor if you have to see them anyway). I contacted their customer service immediately after canceling everything in order to prevent the charges. They even sent me an email saying my account was deactivated, so my payment method was also removed… But yet they charged me not once but twice once for $10 and a second time for $189 which they now refuse to refund. I just got an email saying that they refunded me $94.50. But that means they are charging me $104.50 just for navigating their website for a few minutes and the deceitful practice of telling someone they need another appointment after the appointment with them has already been made and charged for. I would suggest you avoid this company at all cost because they are just scamming people and not helping them. They are taking advantage of people in need of care.