Done.Reviews of donefirst.com

***Updated Review*** For several months at the beginning of my experience, everything went very smoothly with the service. Back in June a significant bump in the road occurred where my provider decided to disappear and unfortunately there were communication, gaps, and opportunities between the Done team and that provider and the patients got caught up in the middle. Initially, it was very difficult to get in touch with anybody at Done to get things resolved. Once somebody made communication with me, it has gotten much better from there. I was transferred to a new provider and unfortunately, that has still been an ongoing struggle in that providers seem to come and go making it difficult for Done to facilitate treatment for patients. They have, however, gone as far as refunding my monthly fee over a couple of months where things were the toughest. And they are far more responsive and much easier to reach now if you do have any issues. I feel they have done a lot to try to fix any issues. They may have been experiencing on their end and are far more reactive when the provider is the one with the communication issue. Overall, I would still recommend this service and I changed my review from one star to four stars because of these improvement efforts. My old review is still below, you can see the frustration that was present at the time. Things went fine for several months but now any attempt to communicate is being ignored!! I cannot get in touch with my provider in any way, and Done doesn’t answer any emails OR phone calls. The calls eventually say “sorry we cannot take your call right now”. But they had no problem charging my card today for my membership!! I am two weeks past due on medication needs, with no clear next steps!! Save your time and money and don’t bother, it seems they are having issues serious enough that they cannot be fixed. Very disappointed!!!

My first appointment was so easy to set up! I’m usually a little nervous about medicine but my provider answered my questions, thoroughly explained everything, and helped me be informed so I could Make my own best choice. I haven’t been able to get a doctor to listen to me about having ADHD so I was Grateful for the time she took to listen to me!

I am overall happy with my service. I had an initial appointment quickly and was started on a prescription shortly after. Since then, I have had no lapse in treatment but I’ve found it very difficult to get any support or answers quickly. I’ve had a 3 month follow up appointment suddenly rescheduled 3 times now. Just makes me think that things are not as organized as they should be at Done.

I have been really surprised and pleased with my eperience. I read alot of reviews and was pretty leary to go ahead and see if Done would be right for me. I had a great practitioner who was really helpful and I have been really pleased. My only gripe has to do much more with my pharmacy than done, but in Florida Pharmacies tend to resist telemedicine prescriptions, but so far I believe that we have got it worked out. Done even reached out to my pharmacy to get things squared away. I have talked to other people and told them about what a positive difference the proper ADHD treatment regimen has made in my performance at work and they are now getting it "DONE" as well. Its a very appropriate name because now i'm getting thing actually done and closing out files far more suessfully. I didn't realize how ADHD hindered my performance so significantly before I began receiving help. :) THANKS DONE!

Done has been great in general. The staff is friendly and responds quickly and my provider is awesome! However, don’t let them switch your pharmacy to ScripX! ScripX is an unethical company that, in my opinion, repeatedly commits insurance fraud. My suggestion to whoever is reading this at Done, stop whatever shady deal you have with ScripX before they bring you down.

After being sceptical on getting my prescription filled, It actually was sent in a timely manner. I appreciate the help done team.

My experience was alright. The staff were understanding of my situation and accommodating. The only issue is that they haven't billed my insurance yet and it has been almost a month now. So I'm worried it might be a hassle to get my reimbursement from what I had to pay out of pocket directly to them before they would talk with me.

So far so good. Initial appointment went great, was prescribed a medication that's actually making a difference. The NP that's been assisting me has been prompt in his responses and has listened to me. The medication is actually working, which has really changed how I'm able to function.