Done.Reviews of donefirst.com

Do not get tied in with this company! They cannot actually render the services they claim to provide and will just take your money. I have been trying to get them to stop charging me for months. I have cancelled my account and have to keep disputing the charges. My last email from Done on 4/11 said: “Please be assured that we have taken immediate action to address this issue. We have halted any further charges on your card, and we will patiently await the decision from your bank regarding the dispute.” Today, 5/11, I was charged again. I have not accessed my account or been provided any services.

Poor customer service, last-minute changes, cancelations, fees, and everything else done under false premise and deceptive marketing. Avoid at all costs!

Scheduled an appointment for tomorrow, and specifically took time out of my busy schedule and work schedule to ensure that I could make the appointment. Received an email AFTER HOURS stating that they had to changed it to FIVE DAYS LATER, again without my permission, and moved it up two hours. I can't make that appointment time, but of course they have no other times available. I was able to reschedule to another day and time that actually worked for me. Then they attempted to charge me two more times! Paying all of this money for an appointment only to have them change it willy nilly is a huge red flag, and is completely unprofessional. You'd think they'd offer another provider or something, and now I already have a bad attitude towards the provider that I have already not met yet. Bad way to start off a business relationship. On top of this, they have now charged me nearly $500 for appointments. I did not authorize these charges. This is really getting bad. Please do not use this organization.

Once again. Going on a week with no response from the Done. team. Providers disappear with no notice and Done. wont alert you until 2-3 weeks after your refill hasn't been sent. You can't call customer service, they reach out to you whenever it's convenient for them. Very frustrating.

Horrible service. Do not use. Was spammed about my upcoming appointment. Logged in, someone joined the meeting then left immediately. Support phone doesn't work and no one responds to the emails. This company is a scam.

This place is a scam company. Their response under me is going to be complete BS. Don’t sign up if you value your time and money.

My membership has been paused for weeks now with no ability to use the portal. I reached out to their support team describing the issue (w/ screenshots of the portal not working) several times with no help. And then guess what? My billing date came up recently and finally heard from them the very next day and said nothing about the issues I was having just that I needed to update my card on file so the charge could go through..... Overall, this company is a complete and total nightmare to deal with. I wish I never signed up in the first place. Disgraceful and downright disturbing business practices.

Buyers beware. If you're struggling with ADHD this is not a company you want to deal with. They constantly delay your medication, which is not a good thing for people who need their meds. This company just wants your money nothing else. I had to cancel my service because one of their doctor could not understand I needed my appointment in Pacific time. Remind you my appointments have always been in Pacific time before Done assigned Ms.Jackson to me. I could not get my medication because of Ms Jackson scheduled my appointment on Eastern time and than had the nerve to blame me. I explained to Jackson I always had my appointments in my time zone and her reply was will its now Eastern time. My next appointment with her was almost 11 days later which would put me through a withdrawal. I reached out to their support team (which can take up to 3 days for a response) and they could not help me get my medication on time and told me I had to wait even tho it was their doctors fault. They offered me to change my doctor but that would take about the same time. I explained I would be without my medication. They said that's was the best they could do for me. They still charged me for service I did not receive. I requested a refund and they refused so I had to canceled my service.I was with Done for almost a year. The last 4 months were the worst. They would withdrawal my money and make you wait for your medication wven tho they took out my money on my refill date for my meds. This time not only did they take my money but left me with no meds and went through a full withdrawal.I had to miss a few days of work which cost me me more money. This is the worst service I received from any company. They have no customer service at all. Just stay away. I wish I did my research first. After I researched Done I found on Reddit so many stories like mine. It's sad because we have a medical need and this company exploits us.