Done.Reviews of donefirst.com

Sent in my test results as requested by my clinician, here I am 3 weeks later with no idea what's going on and no updates from Done after multiple emails (other than canned support message bs that they are looking into it). Definitely feels like my treatment has been abandoned and that I've been scammed. UPDATE: Got that issue resolved finally, but now they've disappeared again on another issue - it has been another MONTH with no response or update from Done since they acknowledged the new issue. On top of that, my very first refill request was sent to the pharmacy and "processing" for a over week before it suddenly disappeared. There's no way to contact anyone, they've ignored emails for more than a month at this point and their "urgent" support schedule site hasn't worked in weeks. This has been a sloppy mess from the start, avoid them.

I will never use this company again. It's been almost 2 weeks and I still haven't received my medication because it's been back-and-forth… More often than not them not listening to what I'm saying and then it takes them 2 to 3 days to respond after that. I even got a phone call explaining that they would send my medication prescription to the pharmacy… It's been now two days and that still hasn't happened. It's been almost 2 weeks and still no medicine. And they do not have a phone number to call. The only way to contact them is through the app or an email and it takes 2 to 3 days from that. And then if something goes wrong you're screwed because you have to do it all over again. And trust me something always does go wrong with them.

I never received my prescription when I was told to pick it up. When I went to Walgreens, they had run out, and I was told they would call me when they replenished their supplies. They never called me, and it's been months without any meds. Can you look into this and possibly find out they have the medication onsite.

This is the worst service I have ever experienced. The first 6 months were good. Then all of the sudden they require a new doctors appointment, which they don’t tell you about until after you request the refill. Then they don’t have any appointments available for 4 to 6 weeks. This has now happened to me twice in the last 3 months. I have only been able to fill the prescription once since February. If your condition requires that you have your medication in a timely manner, I would find another way. I have now been with my medication for 6 weeks of the last 3 months. No way to speak to someone on the phone. No one available to help. You might get a random email response every 3 or 4 days with no information or help. Terrible terrible service

Inital appointment and support went great, fast forward a few months later and here i am about a week after my renewal date and my provider telling me that she will sent the refill request over, multiple phone calls and emails sent, still no response while being without my medication for days at this point, it is just impossible to get ahold of any customer support.

Scam! I had an appt and received a prescription. I paid upfront $600 for the annual membership. I booked a follow up appt and arrived on time. Waited 30 mins and my provider didn’t show up. I tried to rebook and all the dates say unavailable. I need a refill and med adjustment. No number provided to contact them either. Huge scam! Answer to Dones reply- I have messaged you. Multiple times!! I also tried to set up a call. Edit 2: they finally messaged me and set up an appt at 8am. Even though I made the appt at 5pm since I work. Everything is in shambles. This is not what I paid for! Edit 3: They cancelled my appt again! I have been messaging them all week. I paid almost $900 for the year last month and if this is how I'm treated then I don't want it. I had my first appt and scheduled a follow up so l can get a refill of meds. I waited on zoom for 1/2 hour and my doctor didn't show up. I rescheduled and they cancelled that one without notice. Then they scheduled me at a time when I work so I had to reschedule again and that again got cancelled with no notice. I scheduled a call on their urgent line and no one called me from there either. I've been messaging my dr like crazy as well. I'm out of options.

Don't give them your payment into, I tried to cancel I was told they didn't prorate the services that services renewed on 15 so I canceled on 15 and they recharged so got billed for another month and they don't do refunds even though I never received a service for that month. The provider was kind but get meds from gp

Done is a telehealth service designed to assist patients with an ADHD condition. They are very eager for you to get signed up and pay for their initial evaluation and monthly subscription service. However, what they don't tell you upfront is that all of the major retail pharmacies DO NOT ACCEPT prescriptions written by Done telehealth providers, as stimulant prescriptions are controlled substances. If I had known that, I would not have signed up for Done or any telehealth ADHD provider for that matter as you will not be able to get your prescriptions filled as a result of this policy.