Done.Reviews of donefirst.com

I didn't really think I'd be back here this quickly to update my post . The matter has already been taken care of . The company acted very quickly to resolve the issue and the credit is already posted to my bank account . I have to say I am very impressed and they have gone a long way and changing my opinion of their company and how much care they actually have for their patients new and old. Thank you Done for resolving this issue so quickly. posting here worked! Thank you too, Trustpilot, for providing this service. I had to provide done with some updated information but they promised to review my request and have my refund applied within 7 to 10 business days . I will wait to see if this happens and if it does as they promised I will definitely update my progress with them on this review board. I guess it pays to do your reviews on trustpilot. We'll see what happens now . I disputed the charge you made to my credit card on August 30 of this year. You contacted me on that day and asked me why I was disputing the charge. I. explained to you then why I was unhappy with your service. I will not bother posting my issues again unless I have to. I have emailed you enough times it's time for you to get back to me and deal with this issue. You told me if I canceled the dispute you you would refund my credit card. That was clear back on September 1. It's time that you honor your promise and refund my card or I can just reopened the dispute if I need to. Hopefully posting here will finally get you to contact me. If not I have plenty of free time to post many reviews on many web sites.

Edit - 10/27/22: The Care Team responded to me very quickly after my original review and expedited my issue to urgent support; they, the urgent support team, the social team, and my provider all followed up with me several times to keep me updated and let me know they were waiting on the refill, as well as letting me know they were offering a refund for the month. Although it took a few more days for the refill to get called in, I was able to get them yesterday (10/26). I’m going to continue being a Done client! As I mentioned in my initial review, I haven’t previously had a problem in the 2+ years I’ve been a patient, my provider has always been really great, and I really appreciate how helpful and responsive the primary support team, urgent support team, and social team have been in the past few days! I’ve edited my review from 2 stars to 4 stars to reflect the support from the teams. (One star removed only because it took a few more days, Sat-Wed, for the refill to be called in after being expedited on Saturday) ——— I requested my (approved) medication refill on 10/14 and was told 10/15 that it was sent in. Pharmacy hadn’t received as of 10/16. Provider said on 10/17 it was called in and asked the care team to look into it. I’ve sent multiple messages and have not heard from my provider for the rest of the week. 10/19, care team said they’d have the provider call again. As of today, 10/21, they haven’t responded to me or the pharmacist, who has called multiple times, and the prescription has not been called in. I’ve never had a problem before this, my provider has been really awesome for the past 2+ years (and I don’t know why she’s not responding, she’s normally great so that’s worrisome too), but’s it’s pretty upsetting to have no idea what’s happening with your medication and health when you’ve taken all the right steps.

They are very helpful. Pharmacies in California is very hard to find that will fill the prescription. They kept on trying to find a pharmacy and eventually a mail order prescription was filled. Every other pharmacy in California did not want to fill the prescription. Not sure how Done is going to fight the DEA with this. FYI, Kaiser is also a teledoctor. Their consult was no different than Done, but they did not want to prescribe any treatment. Kaiser insurance won't cover the Done prescription. It is crazy expensive to fill it privately. The meds really made a difference. Thank you Done!

Overall they are extremely helpful. The initial screening was thorough and they got to know me and my needs. It can sometimes be hard to get a timely answer when you have immediate questions, but overall they are wonderful.

I have been with Done for a while now. I don’t know where I would be with out this! I’ve have 2 therapists during my time with them. Both very thorough, and both helped. My therapist now is amazing and does his best to hear my needs. Yes sometimes it takes a couple days, but in the end, I’m thriving and grateful for them! Even if there is a delay. It’s worth it to me! I have a busy schedule and they work with me on that! Thank you for your help! Always!

Don’t like the ongoing fee at $79 dollars but the process was simple and easy

Medical care is complicated and unfortunately that won’t change anytime soon. This is not unique to telehealth providers or Done. Having used both traditional and traditional care models for ADHD, I can confirm that both have pros and cons. Controlled substances are going to have barriers and hoops to jump through. Laws vary significantly by state and policies vary between pharmacies. I have been using Done for the past 6 months and am satisfied overall. My provider is helpful, punctual, and professional. I did have some issues with pre-auth for insurance and with CVS choosing to no longer fill telehealth prescriptions, however, Done did what they could and ultimately these issues are out of the providers control. Since switching to a local and much more professional pharmacy I haven’t had any issues. My only complaint is that prescriptions are no longer automatically renewed. If Done could come up with an automated message or email to request refills each month that would be helpful. My recommendations would be to check your insurance coverage as well as any pre-auth requirements, find a independent pharmacy to work with, and have some patience with the process for the first couple months.

Done has helped me finally get treatment with my ADHD, by making my experience comfortable and welcoming. I've been extremely satisfied with the care that usually comes from my Dr and team. I did have an issue getting my prescription filled one time but I believe it was mainly my pharmacy issue but communication between pharmacy and done should be improved upon.