Done.Reviews of donefirst.com

I feel like I don’t get a lot of communication from Done. and I am required to bend over backwards sometimes to get my perscription filled. I shouldn’t have to hunt down someone to make a monthly perscription refill…there is no direct line to call and every time I email they say 3 business days. It has not been almost a month of no refill and no real contact.

I NEED IMMEDIATE ASSISTANCE FROM DONEFIRST. I was switched to a different provider last month, and was asked to schedule an appointment with the provider because it has been 6 months since they last saw me. No big deal, happy to do so. I went to schedule the first appointment, but there was no appointment available until the end of August. I booked the appointment and sent the provider a message to let them know, hoping that, if this was going to be an issue, we could find a different provider or appointment date so that I would not have an issue refilling my prescription. No reply from Donefirst. Today I tried to request a refill and was told I could not until I had my appointment. I absolutely cannot go without my prescription for an entire month. I tried scheduling another appointment. I tried scheduling an appointment with customer service and they are not available until next week. I already tried using the web address from other Donefirst replies on reviews to schedule an urgent call, it isn't working. I need assistance, today. Right now. I know how long it takes for Donefirst to get the prescription to the RX pharmacy and then how long it takes to ship. I need Donefirst to reach out to me immediately, today, to either change my provider to someone who is available for an appointment today or (at the latest) tomorrow or schedule me with my provider today. EDIT: I do not know this request for information is coming from. A telephone call? An email? I just need an appointment to be made for me to talk to a provider today so my prescription can be submitted, or I need my prescription submitted since I have an appointment scheduled for August 25th. I really need to get this handled today so I do not run out of my medication, as I cannot afford for that to happen.

Almost a week without meds AND they still charged me 80$. They says they are 24/7 but they are not. There is no number to call, no way to schedule a call and customer service is mostly automated. I feel like crap not having the meds. I'm giving it a couple days before I do a charge back for my money. I live In a rural area and it is difficult for me to find care like this. It is what it is I guess. Very dissapounted. *edit* The fact that done replied with the same generic reply to everyone on here is concerning. I will be doing a charge back through my bank. I found out the owner is in jail for fraud. Deff not a good look. This may have been a great platform to get help but not anymore it seems.

I've been with of DONE for several years without any prior issues. I must mention that I truly appreciate my current Nurse Practitioner; she's one of the best healthcare providers I've had. However, I've recently encountered difficulties with my prescription renewal request. Despite reaching out, I haven't received any response. Even customer service hasn't replied to my emails, and I noticed that phone call requests are not available until July 30th, which is concerning. After reading similar experiences in other reviews, I'm hoping this is just a temporary issue. I really hope to continue with DONE as changing providers would be unfortunate for me, and I enjoy how easy the platform is to use.

I’ve been using Done. For roughly 2 years now, and am saddened to say I’m finally sourcing other options due to my provider and the customer support team both being unresponsive, despite the fact I submitted my refill request a week ago (their website specifies it should get sent within 72 hours). With the kind of medication prescribed, the patient shouldn’t be left in the dark about what’s going on or why there’s a delay in care. Providers: Despite what seems like high turnover rate in providers, each one I’ve spoken to has been kind, helpful, and until recently attentive and quick to process requests. Customer Support: Generally they’re helpful and good about following up. It seems like all recent happenings with the founders have slowed this down. Billing: Terrible. They’ve charged cards I removed from my account and explicitly told them through email and on the phone NOT to charge. On multiple occasion, they’ve randomly charged me for 2-3 months at a time without any heads up.

I’ve only been with Done for 3 months, & until these past 2-3 weeks, I would have given Done a 10 stars out of 5. However, I’ve been trying to book an appt with my Dr for over a month. She went on vacation, said I would rcv care when she returned on 7/11. I’ve now been without my medication for 3 days. I’ve sent numerous request for Dr Appts, Cannot Get Prescriptions, Help with Support.Done.com, Consultation Inquiries, msgs directly to my Dr, msgs directly to the “Care Team”…. All I get is automated msg reply’s stating somebody will reply within 3 business days. All my requests have gone ignored. I’ve searched for customer service telephone numbers, & the only 1 I’ve found IS NOT REAL!!! I’m paying for services that I’m not rcvg. I started searching on the web, & found many others having the same issues with Done. I’m hoping & praying that my Dr & the Done team will see the huge inconvenience they have caused their patients, & how incredibly frustrating. It’s not good to start patients on ADHD meds & leave their patients without meds for days and weeks.

they were good until they made it impossible to refill??? i dont know whats going on with them but im pretty sure is due to the scandal. either way im adhd and going on the second week no adderall so thanks for making my life hard guys.

Started with Done last month. First appointment went fine, was prescribed medication and was able to pick up quickly. This month my provider is completely MIA, no available appointments for the next three months. I had my last appointment 7 days ago, my prescription refill is ready to be requested, but Done insists I need another appointment to get this refill. No response to requests for guidance, offer to connect with a different provider, nothing. Very disappointing given the price. UPDATE: 2 form emails with zero useful information were sent in response to my requests for help.