Samantha K.
Done had no problem charging me the…
Done had no problem charging me the membership fee for months, but failed in all aspects of providing any type service for that fee. I was only able to fill and pick up my prescription once in 8 months. Provider did not follow up with questions or when he was contacted that I was unable to obtain my prescription and asked to be prescribed something else (not a controlled substance) that was actually covered by my insurance and I could actually obtain because there wasn’t a shortage.
Response from Done.Jul 5, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). You may also reach out to [email protected] for more assistance. Thank you.