Done.Reviews of donefirst.com

Done has been great for getting the meds you need. I thought that I would be able to set up monthly check-ins with the doctor, but it turns into more of a meds service than anything. In some of the initial Ads I saw that it came with unlimited consultations, but once you log in, you can only reach out to your doctor twice a month. I was hoping for a more holistic approach to ADHD and medication. I wanted a support group, news letter or therapy session. It works, but at the end of the day it's just meds. P.S. you have to set your own reminder every month to renew your prescription. They said that the platform would remind you, but 3 months later. no luck... Strange to think a time management disorder would not have a feature to remind you.

I have been with Done for almost two years. Unfortunately, my experience over the past month is necessitating me to update my review from 5 stars to 2 stars. The primary reason is the difficulty of getting a response and the inadequacy of the responses you get. Their website is misleading. You cannot simply have your medication shipped to you as it all depends on where you live and if there is a pharmacy nearby. Several chain pharmacies like Safeway and CVS will not fill controlled substance prescriptions from Done at this time. It’s difficult to get Done to reply to questions like “can I have my medication shipped to me?” or “what pharmacies are filling your prescriptions still?” even though their website says that there are 1000s of pharmacies who fulfill Done prescriptions and to “contact us” to find one. The email response I got was to contact my insurance and find out who they are contracted with, but that isn’t even the issue. The issue is I cannot find a local or mail pharmacy that will fill my prescription, no matter if it’s billed to my insurance or not. Communications take days, lack meaningful information, and the whole platform is glitchy and difficult, particularly if there is any sense of urgency, like when you are out of your medication. If I could get the answers to my questions and have a more responsive customer service experience, Done would be much better.

Previous review in April 2021: I have insurance but it's still so challenging to get access to certain health services. Not to play the ADHD card, but the more barriers there are to receiving a service, the less likely I'll be able to do so. The experience at Done seems tailor made for me - it's easy to contact both my provider and the customer service team, and it eliminates any excuses I might have for not taking my medication. I'm really happy that I found them and it was through a review like this one, so I'm passing on the favor. Current review February 2022: In the last year they must have reduced or totally eliminated their support team. They have sent my prescription to the pharmacy with incorrect insurance not once, but twice. They don't have a support phone number and I've emailed their support team three times about this and haven't received a response. At this point I'm so worried they're about to go out of business, due to the mistakes and the total lack of response, that I'm looking for an alternative. It's really a shame because they used to be so great.

There is so much that I want to love about Done, but some of the practical details make it insanely frustrating. I want to say first that I deeply appreciate what Done is trying to accomplish, and after so many years of struggling at school and work, I finally feel so relieved to get a diagnosis via Done and realize that it wasn't *me* that was a failure, but that *despite* my ADHD I've managed to thrive. That's amazing. But the actual Done platform itself leaves MUCH to be improved. For starters-- every time I log onto Done to done logistical tasks like check for my profile or to update my pharmacy information or to renew anything-- I cannot get past the initial prompt screen that requires me to make an appointment. This means that something I make an appointment that I have no intention of attending simply JUST to move past that screen! That's a horrible waste of the doctor/ nurse's time. The actual nurses/ NPs ive spoken with are so lovely, but please stop requiring me to make an appointment simply to access the platform. I'm already paying a high fee just to be a member.

So I finally did get my first prescription after my last review a few days later pushing it to 2 weeks. They said they will give me one months refund for a follow up review. They also mentioned that that are working hard to improve their interface and transparency. So there’s that. I sincerely hope that they do because Done is a great concept and definitely fits a niche market. I just wish it was easier to contact the provider because a change in prescription or adjustment in medication may take you 2 weeks to a month. In my clinic I get back to my patients that same day with a change in pharmacy. I will give them the benefit of the doubt for now in hopes that I see and realize those promised improvements. But that remains to be seen.