Done.Reviews of donefirst.com

Prior to one week ago the company and my provider have been responsive. Suddenly they are not responding to any of my messages. My refill request from 7 days ago and has not been completed. I have been without my medication for several days now. I have reached out through every possible way, including scheduling another appointment but the availability is over a week week away. Number phone does not work, it's dead. So essentially I have been totally ghosted. Done has responded to my review here. I had already emailed them and was finally able to schedule a time for consumer service to contact me, but it was another week later that was their first available. They did call me at my appointment time, and apologized and explained that my provider quit in the end of June which was a week prior to me even requesting my refill. They reassigned me to a new provider while on our call, but her next available appointment was not until almost 3 weeks later. They said my new provider would need to have an appointment with me before they would prescribe my medication. I would understand this if it had been a very long time since my last appointment with my previous provider, but it was only a couple of months and they should have my medical records to reference. I found a new mental health provider locally in the mean time and gladly cancelled my future appointment and subscription. If I had waited and kept my future appointment it would have been a month I was off my medication because my provider left and they did not proactively inform me of this or attempt to reassign me a provider until well after I needed my medication and only because I managed to get an appointment with someone after many unsuccessful attempts at getting a response through the platform. It is super sketchy that their main phone number is disconnected and the pharmacy line automatically goes to voicemail. They don't care about people, they just want your money.

Was billed for a membership but then they cancelled my appointment and told me there were no providers available in my area. I have been emailing for weeks trying to be refunded as I never received services or an appointment. No one responds and there’s not contact number to call. They are fraudulent.

This is the biggest scam that I have ever seen! Right after my first zoom meeting they froze my account and not responding to any emails for over 3 weeks. Off course they don't have any phone number that you can call and speak to someone. I usually don't fall for scams like this so shame on me for not doing my research first to find out that they are under DEA investigation over illegal subscribed prescriptions, and all the lawsuits against them. If you look at their responses on all negative reviews, you will notice that they are all identical automatic system responses, not answered by the person who truly wants to help. That also shows how much they care. Since I have never got my money back, that I wish i have spend on my two autistic children, instead of giving to this scammers, this review is the only thing that I can do. I hope that others will learn from my mistake and stay away from this scammers!

It is a scam. I was charged about $140 and I have not received any medication. There is no way at all to call and speak to them in a timely manner. No direct line and if they call you that number will not work if you call it back. Most pharmacies don’t want to deal with this company and I spent 1 and half months changing pharmacies and to no avail nothing. Writing this review is all I can do :(

They were working great until the DOJ arrested the CEOs. It's been 3 weeks since my wife prescription was supposed to be filled and no one is even there to help. They push appointment and just take your money. Call your banks fraud department and dispute the charges.

Two weeks without my prescription without any email or contact from support. I had to log in to see that after a week they advised my account is being transferred to a new medical provider. No explanation. Just that I won’t be able to access my prescription this month. Do not work with this company. Get a primary care physician.

Not sure what to do, they started this way but got better and now back to crap. They switched my physician and now nobody cares to respond. Haven’t been able to get my prescription for now almost two weeks. There call appointments are 12 days out. Not a great business if this is how they treat clients.

If I could give zero stars I would. If you are like me and have lived with ADHD for most of your life and suffered due to it; and recently started medication that has improved quality of life immensely- DO NOT USE DONE! I have been ignored by both customer support and my "provider" for 14 days now. They claim "up to 3 business days", absolutely FALSE.