Done.Reviews of donefirst.com

I have been a member of DoneFirst for three months. I have not been able to communicate with my physician in 39 days. Each month, I had prescription delays due to missing prescription requirements. This month, my prescription was delayed by over two weeks. Sudden withdrawal from stimulants is uncomfortable at best and dangerous at work. Your likelihood to get into an accident increases with untreated ADHD. This company will get you signed up and prescribed, and then any adjustments will require days of delay, poor communication, generic responses from the team, and phone calls to their "emergency" line that go unanswered and unreturned. I will be requesting a chargeback for these services that were not delivered, and I will be reporting my physician to their respective board. These predatory practices are shameful, and I hope the gap this company inevitably leaves after they are shuttered is filled by truly ethical providers who take their jobs seriously and respectfully. If you aim to serve a population who is suffering, your communication and practices must be ethical. Update: Their latest response through their patient portal is literally a copy and paste of a previous message that was sent to me. Of course it doesn't address my previous concerns. They are a mess. If you are a current patient dealing with this company, record everything. Copy and paste all of your portal messages to an outside doc. Record all calls. Ask your insurance, if you have it, if the doctor has called them and make sure you Record that answer. Look into the founder of the company, and employee reviews of this company, and anyone associated with this company. You will better understand the state of this company with personal awareness. Good luck.

Legalized Drug Dealer. They just wanna sell you legal meth and get you hooked.

Never had my medication on time. Customer service takes forever to answer the call. Its very painful to deal with. had my appointment cancelled twice and every time I call and waste time waiting they promise to send the medication and update me but they never do. It could have been really awesome service if they care about their patients but they don't. Very sad service.

Update: I wrote the below review in February, detailing how Done has continually dropped the ball on my prescription renewals and left me without a provider for months. After this review last month, Done got in touch with me to fix their screw-up and got my provider to finally send in the prescription. A month later, I HAVE NOT RECEIVED MY RENEWAL PRESCRIPTION AND HAVE BEEN OUT OF MEDICATION FOR 2 WEEKS. I HAVE CALLED DONE ABOUT A DOZEN TIMES AND NO ONE CAN GET IT STRAIGHT. I BEGGED THEM TO SEND IN MY PRESCRIPTION BEFORE MY OUT OF STATE TRAVEL, BUT OF COURSE NOTHING CAME IN. I GAVE THEM AN OUT OF STATE PHARMACY, TO WHICH THEY SENT THE PRESCRIPTION, BUT WHEN THE PHARMACY NEEDED TO CALL DONE FOR VERBAL CONFIRMATION MY PROVIDER WAS NO WHERE TO BE FOUND. I SPOKE WITH THEM 4 DAYS AGO TO ASK THEM TO SEND IT BACK TO MY ORIGINAL PHARMACY SO I CAN HOPEFULLY HAVE MY MEDICATION BY THE TIME I TRAVEL BACK HOME. GUESS WHAT?? NOTHING!!!! STAY AWAY FROM DONE. Original Review: I signed up with Done First in September 2021. The registration experience was flawless, and setting up and having my first appointment was great. The provider took his time to learn about me and recommend a treatment plan. He sent my prescription to CVS without issue, and the following month they auto-renewed the prescription without any of the horror stories I'm used to hearing about controlled medication. But then the real horror story started... I got a call from Done First around Thanksgiving, letting me know that my provider was no longer with the company and that they would assign me a new provider. The new provider was supposed to reach out to me for an appointment and to continue my treatment plan. Never heard from the new provider, and as I suspected my prescription was not renewed in December because Done First had neither assigned me a provider and did not catch that the prescription was not sent in. I learned this after many emails and unanswered phone calls to Done's Support team. When they finally answered I didn't get much help, it was more of a "we'll look into it". It took about a week of incessantly emailing them to have them pay attention and get my prescription sent Now you would think they would learn from their mistakes? What a fool I am. January; same issues, same ignorance, same incessant outreach by me to get someone to pay attention. When it was resolved in January, I got another tidbit of information from support: they have no providers in DC (where I live), which is why they hadn't assigned a new one to me yet. Interesting... Now its February, and guess what? Same damn issue. I am now out of medication, have received one canned email response from support about "we're sorry" and "we'll look into it" and, of course, I still haven't heard back with anything meaningful. Done was nice enough to comp my membership for January and February, but what good does that do if you still can't deliver on your service? Done's whole motto is easy online/remote service, modern approach, and no-hassle with your treatment plan. None of those goals have been met. I honestly don't understand what kind of operation they are running. As soon as they resolve my medication for this month I'm finding a new provider.

Absolute SCAM. stay away. They will overcharge you for the initial consultation, having you fill out an adhd questionnaire and the whole meeting is just some random quack asking you the same questions you just filled out. After that, they give you your prescription while charging $80/month, I needed a change in my meds but my "provider" just ignored what I said and upped my prescription by 5mg, they might refill it once, then on the next refill request they will just ignore that. Once you realize they are doing nothing after giving them 2 weeks to do their job and fill the prescription, they will assign you a new provider over a month out, leaving you without meds for well over 2 months all while charging you through the whole ordeal.

Trying to get refills from this place is a nightmare! It's been almost a week since I was supposed to get my refill and I cannot get any answers. All I get are generic emails apologizing for the wait. It's really discouraging when you get charged a $79 monthly fee but then don't get your medication, or even a response from your OWN PROVIDER! This behavior is unprofessional on all fronts. I have decided to file a formal complaint against my provider with her licensing board and I suggest anyone reading this to do the same if they're unhappy with theirs. It's very easy to look up their NPI and license numbers online. Their licensing boards are there to protect the public, NOT the providers, so don't hesitate to report them. Hopefully I can get DONE to find me a new provider so that I can continue using their services. But if not there are plenty of other alternatives that are much cheaper, anyways.

Donefirst.com is a bunch of criminals. I had my account put on a pause due to the high price of membership, they went ahead and charged me the following month anyway. As far as I am concerned this is theft and I would not trust them with any of your credit card information.

The WORST - scam likely! I wish I could give a rating lower than one star... Their website touts up to 72 hr response time, yet I've waited over 2 weeks. You can't get anyone on the phone other than a call center rep. who will 'submit a ticket and they'll get back to you'. The provider sent the wrong script to my pharmacy and I tried for 20 days to get it corrected -- so many messages via the portal, calls to/from the call center. No real responses and nothing rectified with the provider or pharmacy for that month or even subsequent month. I finally gave up and have been trying to transfer my records to my GP. I've submitted all of the required requests and HIPPA record request forms. I've been waiting 12 days for them to send records. Received notification that they were sent yet my doctor has no record. I continue to try to follow up via email, customer service number (only one I could find) -- they then provided another number for me to contact "call support" because they were "pharmacy support". The number doesn't exist and immediately hangs up. Followed up again and after 15 minutes of them telling me the "non-working number" was the only one they had on record, another number was supplied. Yet, that number just leaves you on hold listening to terrible music indefinately. This is the worst service I've ever seen -- basically non existent. They take your money, don't respond, mess up your script/medical care and then you can't even get away. DO NOT USE DONE! Stay away!