Done.Reviews of donefirst.com

I started my membership with Done in November 2021. It was great getting started, I met with my provider via video chat pretty quickly and she called in my medication promptly. December, I was able to speak with her regarding my dosage and she changed it with no issue. Cut to January, it was a nightmare getting my refill and ended up taking over 7 days past my refill date to get my meds called out. I was unhappy but chalked it up to human error. For my Feb refill, I requested it in advance like Done requests, I received notification from my provider that they called out the script but when I checked with my pharmacy, they had nothing. I have emailed every day since, called every day, my pharmacy has faxed them and nothing whatsoever. I am now without medication and off of my treatment plan for 5 days, which is completely disrupting my work life and causing such stress and anxiety trying to get simple medication called out that I need daily. I don't know if there are better providers that Done works with, but now with two months of issues, I am furious. I went with Done to avoid dealing with a local doctor and my insurance, and while I've paid them almost $500 over the last few months, I feel robbed and the experience has become a nightmare. I do not recommend this service.

Horrible horrible experience. I have been waiting for 2 months to get a prescription refilled (and I couldn't even have another doctor send a prescription elsewhere as Done would remove a prescription at a pharmacy). I am on hold with them now, for the second day in a row, trying to be reimbursed for the two payments of $79. Money and time completely wasted.

I am pretty disappointed with this service. This month, when my auto refill request was submitted, I received a note from a new provider. She said that she would be my new provider and I needed to have a consultation with her before she would submit my refill. Her next appointment was three weeks away. She did not respond when I pointed out this issue. This would have been no problem if I was notified in time to meet with her and still get my medication without delay, but to expect a patient to go without a daily medication for three weeks is not acceptable. I have not been able to speak with anyone in their support department, despite having made several attempts. No one answers at the phone number given, and after 8 minutes on hold it will disconnect. I got a response to my e-mail several days later, and the reply was not relevant to my situation. This service is unreliable. I will no longer be using it and would not recommend it to anyone.

Only use Done if you are in between physicians. The first few months started off smoothly but then the service is terrible. There was an unknown issue with my preferred pharmacy so they reccomended I use their partner pharmacy, ScripX. An occasional issue is fine but there has been nothing except issues since then. ScripX was supposedly faster but it took many phone calls, emails and messages to even receive my medication within 3 weeks. They ignored all questions I had about issues or this process and ignored my refusual to use their perferred pharmacy again. After expressing my disappointment, I am still having to go through this exact same process all over again. Emails/messages can sometimes take longer than 3 days to get a response (if at all). Phone calls will most often keep you on hold for 10 minutes then hang up. When you do manage to get in contact with a representative, the only information they can provide is “your prescription is being prepared” or their system is upgrading and they do not even have time to listen to your question. They have completely ignored multiple requests for expedited delivery. Three days after being told that it would be delivered the following day, the shipping company had no knowledge of expedited shipping and the prescription was not even en route.

Update on 3/11/2022: I received a response immediately after submitting my original review, so they went from being completely unresponsive to immediately responsive. They arranged to have my medication delivered and rescheduled my appointment to today at 11 am Central. In my original review, I mentioned that they cancelled my previous appointment at the last minute, right before we were scheduled to meet. That was just the first in a string of very odd occurrences with these appointments. So today, I showed up for my appointment right at 11 am and my clinician was offline. I waited 10 minutes and left when it was apparent she was not going to show up (note, I've used Doxy for other doctors, and they typically send a message letting me know if they are going to be late). One hour after my appointment, my clinician added a note to my profile stating that I had no-showed. She was even snarky and said "that's not how this works" when referring to making appointments and then not showing up - precisely what she did! I really have no idea what is going on here. It's almost like I'm being set up for them to be able to cancel me as a client. I have a feeling this won't be the last installment in this review... Original review from February 21, 2022: There is something very odd going on with this company. I started off meeting with a provider who prescribed me medication. The provider was easy to reach and made one adjustment to my medication in a timely manner. This all changed in the past month. I noticed that my prescription was not refilled, and they suddenly cancelled my recurring appointment and said the provider would not be available until the following month. They also said the provider is still working on my prescription - for 3 weeks. I’ve been without medication for a month. Just like that, cut off, with no ability to get in touch. I’ve had no insurance changes, and I’ve continued to pay DoneFirst, but they have gone completely dark. I was surprised to come here and see that they are responding to reviews same day when I get zero response via their app. They don’t even answer their “emergency phone line”. You’ll wait for 15 minutes and then hear that “no one is available to take your call”. Then click, no ability to leave a message. It’s hard to feel anything but scammed at this point.

Update: Though they responded her quickly, they reached out directly to inform me that they there is nothing they can do. They are waiting on my provider. It’s been two weeks. My provider is clearly not doing their job and done refuses to try to get them to. So I am paying $80 a month for absolutely nothing. This is truly the biggest scam ever. I wrote a review last month about this company. TLDR; they took weeks to refill my prescription eventually they did but it was truly ridiculous, they said that they had given me a new provider so it wouldn’t happen again so I gave them another shot. Well here we are again. My prescription is almost two weeks late again. I have been going back and forth with support for multiple days, they keep saying that they are gonna send it in yet they have done nothing. All future users BEWARE, you pay an insane monthly fee to get no help and make your life more frustrating. Preying upon people with ADHD is a new level of low and this company should truly be ashamed of themselves

Truly the most breathtakingly bad customer service I have ever experienced. Setting up the appointment went fine. Then I got an email to upload ID where the button in the email didn't have a hyperlink. I only had access to my phone that day, and assumed I'd have to use the computer for it. I received a text that said *my appointment would be cancelled if they didn't receive the upload form*. This was at 72 hours from my appointment, so I assumed that would be that. Nope. Same email the next day. The link also didn't work on my computer. Their reschedule link did not work. Their website did not have intake information listed. At this point, I am not sharing my personal medical information with this company. I do not trust them with any information, let alone medical information. I emailed them with the title "Cancel Appointment." I asked to cancel. They sent me a link to intake. I said their email link hadn't worked and asked to reschedule. They asked for a screenshot of their website (???). I sent them a LONG but polite email explaining that *their email link had not worked*, *they said this appointment would be cancelled*, and that *I asked for this appointment to be cancelled*. At this point, I pointed out that their technical issues were the problem, and that I should receive my appointment deposit back due to technical and communication issues on their end. Today, the day of my appointment, my original appointment was *not cancelled*, I received an email to reschedule (?????????? I stated *I will not do business with them*), and then got a *phone call* with help for the intake form. I just emailed back saying to not reschedule and to not contact me again. I understand technical issues happen, but their policies clearly state you can *EMAIL TO CANCEL*. Truly, truly the worst customer experience I have ever had, or could fathom having. Done, CANCEL APPOINTMENTS WHEN PEOPLE REQUEST THAT. Your technical issues made me not want to use your service. Your wild customer service policies (not cancelling, not rescheduling when your tech causes issues, repeatedly contacting me by phone and text after stating I do not want to do business with you) make me think this is a scam. Edit: and they just texted to say that I no showed. I emailed them three times asking to cancel. Do NOT sign up for this scam.

Erratic physicians, no communication, and long lapses in care, with weeks passing between refills being sent to the pharmacy.