Done.Reviews of donefirst.com

I definitely don’t want to bad talk a company but I don’t know what else to do but try to help the potential patient/customer. Every, single month I can’t get my medication refilled without numerous calls to the hotline (spent 123 minutes yesterday trying to get an answer) and waiting days to get my medication. These meds are in conjunction with other meds that make my treatment plan work and not just for adhd. I have no other option but to cancel membership tomorrow if I continue not to get any assistance or any correspondence from my provider. Someone please just be honest and tell us on the phone that we are likely not going to be helped.

I just signed up for them 3 days ago, they took my $200 out of my account, i met the provider, she wrote my script and told me to pick it up after 6pm and i would have no issues, i took her word, called the pharmacy and was told they needed to talk to the prescriber before releasing my medications because it wasn’t filled out properly. Called back the pharmacist the next day, he said he spoke to their call center and was told that he couldn’t speak to the prescriber. I’ve emailed them multiple times, called their “Urgent Request” phone line, sent messages through the customer portal, and text back the phone numbers they’ve initially texted me from, all with no answer on the phone, or no return message back… Until i went to Facebook and left a comment under one of their post, then they Messaged me through the messenger app apologizing and still not answering any questions or fixing any issues, they just told me they’re monitoring my situation and that’s it. so unprofessional, i threatened to report them to my bank as a fraudulent charge if they didn’t get this right. I’m feeling like they have scammed me, all off my life I’ve had ADD, and when i finally look for help, i get taken advantage of by this scam. I’m highly upset with my experience thus far with this company.

This is the second poor review I'm leaving for Done. because that's the only way you'll be able to get a response. After having serious issues getting my medication (see my prior review, I guess) a month ago, they offered me a month free. They did this because I literally went a month without being able to reach anyone for help. If you call the "emergency" line, you'll stay on hold for ten minutes before being told there's nobody available to help and hung up on. So, imagine my dismay when I got an email saying they needed my payment for April! This email was sent after I'd already requested a refill and it had been sent to my pharmacy. In the email, they threatened to delete all of my patient history. I sent them a screenshot of the prior email saying April should have been without a membership fee, and the guy agreed and apologized. Back to the refill: My pharmacy definitely received the initial Rx because they sent me a text saying as much. I'm down to one pill and I still hadn't gotten a text saying the Rx was ready, so I checked this morning. It seems like while I wasn't paying my membership fee (or they thought I wasn't, anyway), they didn't bother confirming my Rx with the pharmacy! Absolute bullsh*t. The Done website says they sent my refill a week ago and doesn't give me an option to request a new one be sent to my pharmacy. I tried to call the provider number, and it was a dialysis unit in Queens that had no idea what I was talking about. Now, as usual, I can't get in touch with my provider or anyone else at Done. BE WARNED: These people are crooks who only care about getting as much cash out of you as possible. I mean, have you ever heard of a doctor deleting your medical records? Take the time and go see a real doctor who at the very least has an answering service. Done seems convenient at first, but it is anything but.

Same experiences as everybody else. Late refills and unresponsive / very slow customer service. Expect to wait 3 days to a week+ for a response. Expect that response to be unsatisfactory. Their site claims that you are able to be reimbursed through your insurance for the assessment and monthly fees. Anthem (the 3rd largest health insurance company in the country) requires a tax id# from your healthcare providers, to make a claim for reimbursement. Done has repeatedly failed to provide that number. They've told me on multiple occasions that they would give me the number, but they never actually give it to me. I'm really starting to wonder if this company is about to go under, and is just trying to kick the can down the road, so they can continue collecting $80 a month from their customers. Well I'm losing patience, and they're about to be losing patients. Edit: Okay, now I'm mad. Not only have I still not heard back from my provider, now they've charged my card $80 two days early, after I told them I was considering putting my account on hold if I didn't receive my refill prior to the upcoming billing. I think I'm going to go ahead and cancel, issue a charge back with my bank, and report this company to some regulatory bodies. Edit 2 (the next month): After about a week of back and forth email communication, my Rx was finally sent to my pharmacy. Also, Done did send me their Tax ID #. And they gave me a free month for my troubles - so, definitely see if they will do the same for you. Unfortunately, I'm still having trouble. This month's prescription is already late. You would think that, after all of the trouble last month, they would make sure to do better this month. Also, my provider cancelled an upcoming appointment and asked me to reschedule. But she has had no available appointment slots to reschedule to.

Countless attempts to get ahold of their support and my provider. They have again, taken payment for services they haven't provided. This is turning into a legal issue of stealing my money. They said on my last review they would contact me if I gave my information. I promptly provided it and I still have yet to receive a callback. I have no prescription even though I've requested a refill 7 days ago. All of my support calls/e-mails/online requests have gone unanswered or simply provided with a "We will look into this for you." I am now losing my money from this company with absolutely no follow up. I emplore you to contact me ASAP for any decent follow up other than a "We'll look into it."

Awful customer service. Aside from difficulties scheduling appointments with my provider, My experience with Done wasn’t bad for several months. However, I’ve been without my prescription for a month despite reaching out to my provider and customer service many times. They don’t answer calls on their “urgent” care line and emails only result in vague responses saying they would “reach out to my provider.” This is absolutely ridiculous. Why are we paying a monthly fee if we aren’t actually being serviced?

I am currently a member of Done. I had my first appointment on 3/16/22. I was previously prescribed medication but had to get a new provider and Done was recommended to me by a friend. All went well with my first appointment. My prescription was sent to my pharmacy the next day however there is a medication shortage in my area and I was not able to get the prescription filled after two weeks of checking in with the pharmacy regularly. I notified Done and requested a pharmacy change and that's when all of the problems started. I notified Done on 3/27 and they said they would look into this. I kept following up and heard nothing. They finally got back to me on 4/4 and that is when I confirmed the pharmacy change. I was told this would be taken care of urgently. I followed up 4/7 and they still had not submitted my pharmacy change request. On 4/10 they confirmed my request was being added to the "urgent list" that has a "72 hour TAT". I have called, sent emails and chats. The urgent care line never answers and when I do get someone it's just unkept promises. When they respond to my emails they just apologize for the delay and tell me they are working on it and never provide any real answers. I have been at a complete loss and honestly felt like I was going crazy. I am reading these other reviews and it's finally clicking that they are never going to provide a truthful answer or help me. Is this company a scam? Should I report them? How can you get your money back?

I have called DoneFirst almost every day to confirm that my prescription is being sent to my new pharmacy. Once it was changed, this pharmacy questioned the legitimacy of this program and declined my prescription. I then changed my pharmacy to another location that will accept it but DoneFirst has not submitted the prescription to the pharmacy. This has gone on for weeks with little to no communication from DoneFirst. In the event that I do get a hold of a representative on the telephone line after calling dozens of times per day (I work from home and let the call sit on hold all day), they essentially do little to nothing to support my request and lie that they will follow up via text, phone, or email which has only happened once. At this point, I am beyond fed up with the service provided by DoneFirst and do not recommend it to anyone. For a program built on the foundation of trust and communication, I have never felt more disregarded or ignored.