Done.Reviews of donefirst.com

After advocating for myself with a provider who would not help with my needed medication, I found Done. I finally have relief and I did not have to struggle to get what I needed. My provider listened and prescribed what was necessary. My provider missed our second appointment, after the system notified me at the last minute of a 12 hour difference in appointment time. I waited for an hour, and I then received a halfhearted message from the provider stating he was “catching up on other appointments.” I had to concisely message him what I needed with my dosage, and I feel the conversation was very ineffective and not reflective of what I really needed. I am continuing on my dose, although I think it needs adjusting, just due to how difficult it is to contact my provider and get face to face interaction with him. I choose to continue using the service because it is convenient (although expensive in relation to what my insurance copay would be) and needed. I have a lot of gratitude for the service and for my provider for hearing me after a few years of trying and failing elsewhere. I do wish there was an easier way to contact the provider and customer service when there are hiccups with scheduling.

My provider is great and she listens but I’m not happy with the way the refills are done. You are given 0 refills and then have to email, message, and basically send a owl to get another refill. No reminders. You have to look at the dates you filled the prescription and then send a response in enough time to get a response back and get the refill filled. Sometimes it’s quick (1 day turnaround) But it could also be a week.

Their support staff is amazing! Immediately following my review they contacted me personally to help resolve the matter. Their communication was excellent and their efforts to schedule me for the next available appointment/ provider was unparalleled. Dones support is amazing, outstanding customer service. However their clinicians have not been great. I think maybe I had been a bit unlucky based on other reviewers experiences. In the short time I have been with done I have had 3 different clinicians. The first one no showed, the second one was supposed to contact my Dr, when doing so, he requested that she leave a voicemail with my first name and first initial of my last name, so he could pull my file prior to a phone conversation and she refused to do so. This was all done via text. Keep in mind she never mentioned drug interactions and was someone who also someone licensed to prescribe the med I am currently on (buprenorphine), nor has my Dr. Currently prescribing buprenorphine, whom suggested I pursue further treatment for my adhd ever suggested such issues. So I was again transferred to another clinician, this one provided conflicting information from my Dr and the previous provider I had met with. Stating that I had no treatment options besides welbutrin or starterra(which I have been on before for my adhd with no effect besides irritability, surprise I had the same result) because the med I am currently, work on the same receptors many of the ADD meds work on. This is not true according to my Dr. prescribing buprenorphine for pain. He stated that it is a partial mu opioid receptor agonist a kappa and delta antagonist, while something like Vyvanse works on your dopamine, norepinephrine and epinephrine (adrenal system). She also stated that any of the other ADD meds would reduce the half life so significantly that it would dramatically reduce the effectiveness of the buprenorphine. My Dr. prescribing buprenorphine had no concerns, stating that since it was a fat soluble drug with a mean half life of 42hrs the impact would be negligible. So based on all the conflicting information, I have decided to just go the traditional route and seek out an in person psychiatrist and feel a 3 star review is fair considering the circumstances. I can't say that I would recommend done but based on other reviewers my experience seems somewhat anomalous. And as stated above their customer service administratively is absolutely excellent.

My practitioner was incredible; but like a few other people said, the aftercare team and follow up support are very hard to navigate. If there’s a timely problem like an issue with a prescription or a question for your provider, it had to be done via email and there was usually a delay. Everyone was very nice and responsive but there needs to be a quicker more efficient way to Manage post care concerns

What's ok: If you need treatment for ADHD, they will provide it. What's not ok: Their platform doesn't monitor providers' response times. Sometimes I've gotten a response in a couple of days, to a couple of weeks. Support: Their customer care team, doesn't explain what they are doing, they just do it. The resolution to not getting a response and my treatment plan being wiped out? Change providers which means or I think, I have to go through the new patient process again. That's not really acceptable. Overall, they need to figure out how to create a seamless experience that's actually reliable. If you want reliable treatment, this isn't the service for you. All in all, I canceled my service as the care team couldn't just get my treatment plan back and change providers. They in turn refunded for my last month which I didn't ask for nor do I want. What I would like is my treatment plan put back without having to go through a new patient process and a provider that actually responds to emails. **Edited review by the request of the care team***

Really love the idea and convenience but feel there is room for improvement with Done's functionality. Pros of using Done: - Easy to access - Convenient to schedule video chats - Comfortable interactions via video chats - Straightforward to request re-fills - Pretty affordable relative to doctor's visits Cons of using Done: - Don't accept insurance (for better or worse) - Could be more affordable relative to other online providers - Limited to 2 online questions each month, with no opportunity to follow-up; some competitors are advertising full online messaging and texting, so this limitation feels restrictive and not customer friendly - Requests and questions input into the dashboard are not recorded within the dashboard (also really frustrating when the answer to a question is recorded in dashboard) - Consultation history is rudimentary at best - No text reminder / confirmation for re-fills - So far only refilled 30 day supplies Restating the cons as areas of opportunities: - Could allow insurance (again for better or worse) - Could be more competitively priced - Could enable full online messaging and record history of all communications (questions, consultations, requests, treatment plans) in dashboard with dates (this would be particularly helpful if/when sharing with primary provider) - Could send text re-fill confirmation - Could issue 90 refills once treatment plan determined (would help with affordability) Overall I really appreciate what Done is doing, I just think the platform is currently too base and could be better.

Getting started with Done is easy with their questionnaire and diagnosis process. However, I had difficulty reaching my provider for my second virtual appointment and she ended up leaving the company rather abruptly. I wasn’t notified as a patient and was left to figure this all out after my appointment was canceled by Done twice. I attempted to reach out to the support team and my new provider for an appointment sooner than 2 weeks out but they were unable to accommodate me because all of their providers were fully booked. I’m happy with the affordability of care and Capsule deliveries, however, my initial experience has left me wary of what’s to come. Done made it right by refunding my monthly membership fee for the month since I wasn’t able to meet with a provider to get my prescription refilled.

The CVS pharmacy that I usually pick up my medication was out of stock and they weren't able to give me an estimate of if and when they'd have the medication restocked. I happened to have a COVID vaccination appointment at a different CVS location in a few days so I contacted the support team to see if it'd be possible to transfer the prescription to that location. For this process I have a couple points of feedback: 1. Navigating on the website (chrome browser) to reach out to support wasn't very intuitive for me. I checked out the consultations tab at the top first, then went back to the home page and scrolled down and went to the "ask a question" link, then went back to the home page and found the "? Support" button on the bottom left of the page. I think it would have been a lot easier to find if there was a "customer support" tab at the top instead of "consultations" that leads the user to a different page with options like "consultation history" (current consultations tab), "start a consultation (for medical questions)" (current "Got a question?" section on the home page), "Other questions" which would lead to the form. 2. The response times from the support teams were great, but I feel like not having having someone to speak to on the phone caused unnecessary back and forth. I reached out asking to have my prescription transferred, the response I received said you've changed the pharmacy and let my provider know to resend the prescription to the new location, and then at the end of that message said the process takes an average of 5 days beginning to end and could take even longer if there are shortages and a common solution you guys provide is using a prescription delivery service. Had I known about the long average turnaround time and the alternative solution, I feel like we wouldn't have had to ask the provider to send the prescription to the other CVS location, then cancel that one. Take into consideration that I probably check my e-mail more frequently than the average person, so if it was someone that checked it less frequently there could have been even more delays. Overall, the issue was sorted out (submitted initial request on March 31, 2021, prescription was transferred on the same day and I'm expecting to receive the prescription delivery on April 9, 2021), my prescription was transferred to the prescription delivery service because I didn't want to transfer to a different CVS location only to find out that they also don't have the medication in stock then repeat the transfer process yet again. These are just areas that I think can be improved.