Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Done

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

Brian

Jul 9, 2024

Shady company after taking your money

After the first consult (which went well) it was time for a refill. They sent a attention form which my PCP needed to fill out. My PCP sent it over, but Done repeatedly claimed they did not receive it. I double checked with my PCP who assured me that it was sent. I finally spoke to someone at Done who claimed the fax number changed. After 2 weeks, I finally spoke to someone who said they had been “on vacation” and said they would get right on it. Another 3 weeks later and no refill. The service phone numbers don’t answer or don’t work. They have been ignoring my emails despite taking payments. All I’want is a refill via the service I’m paying for. If not fixed today (nearly 2 months later) next step will be reporting them to the FTC, nursing board, and California Attorney General’s office. Medication is a serious matter.Donefirst does not appear to treat patients’ health with any seriousness. Those who call this company a scam appear to be correct. ETA: if they respond telling you to contact support or one of their non-working or non-responsive phone numbers? Useless. 2nd Edit: They’re fast at responding to Trustpilot reviews but not customer service requests. Still no resolution. The link they provided in their reply takes me to a page that says "no appointments available". 3rd Edit: They responded with a credit for next month, but no refill. I've gotten mainly stalling tactics regarding the refill. Giving them until tomorrow afternoon before reporting them to the FTC and Nursing Board.

Response from Done.Jul 9, 2024

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!

Done reviews

Showing 1,361 reviews with 1 star · Clear filters

Dakoda C.
Jul 10, 2024
GOOD AT FIRST THEN TERRIBLE …
They were great up until last month when they decided to charge my monthly payment 4 times for a total of $280 and then tell me that my clinician has resigned. So now after being on 40mg of adderall everyday for 6 months now I have to go through withdrawals on top of the PTSD/Depression from the military. I am not impressed and do not recommend using done. Unfortunately they will be hearing from my lawyer
Response from Done.Jul 10, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Pat D.
Jul 9, 2024
Submitted a renewal request in June and…
Submitted a renewal request in June and was ignored. Reached out to support twice with no response. Now when I log into my account, I'm greeted by a message saying that my account is being transferred to another provider. Poor communication and questionable practices. Update: They provided a link to schedule an appointment in their response below, but there are no available options to book.
Response from Done.Jul 10, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
jen D.
Jul 9, 2024
Do not use Done
Do not use Done. They cannot manage the number of clients they have and yet are actively recruiting new clients. I have only had 2 refills happen on time, as scheduled in a year - the other 10 have been delayed for reasons that have nothing to do with me. Today I was told my refill would not happen until I have an appt with my provider and yet my provider has not had availability for weeks (with no replies to my requests). Customer service calls are available in 10 days and, in the past, these calls have only been a waste of time. What am I paying for?
Response from Done.Jul 10, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Robin
Jul 9, 2024
Wanna see how bad a company can be?
There is only one single thing this company do really good. Taking your money. For every single other issue you have to fight for it, you will never see someone who gets response on time or a response comes with solution. If the problem is about money just go to court, would be easier to solve it. They are gonna ask you to write to support-donefirst-com. Of course they will never respond or try to solve.
Response from Done.Jul 10, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Drew T.
Jul 9, 2024
Can’t reach providers.
Can’t reach providers.
Response from Done.Jul 10, 2024
We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of.
Eli R.
Jul 9, 2024
Practically theft
Cancelled appointment two full business days in advance, 36 hours total, after reading some reviews and seeing that they require a visit to a primary care physician(which they only mention after putting in your payment). Now, they're trying to keep my money! They have a 48 hour cancellation policy that they are not upfront about and only give you a 100 dollar credit for another appointment after you cancel. I'm not interested in being scammed and this policy is clearly just a way for the to steal money for doing absolutely nothing.
Response from Done.Jul 9, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Brian
Jul 9, 2024
Shady company after taking your money
After the first consult (which went well) it was time for a refill. They sent a attention form which my PCP needed to fill out. My PCP sent it over, but Done repeatedly claimed they did not receive it. I double checked with my PCP who assured me that it was sent. I finally spoke to someone at Done who claimed the fax number changed. After 2 weeks, I finally spoke to someone who said they had been “on vacation” and said they would get right on it. Another 3 weeks later and no refill. The service phone numbers don’t answer or don’t work. They have been ignoring my emails despite taking payments. All I’want is a refill via the service I’m paying for. If not fixed today (nearly 2 months later) next step will be reporting them to the FTC, nursing board, and California Attorney General’s office. Medication is a serious matter.Donefirst does not appear to treat patients’ health with any seriousness. Those who call this company a scam appear to be correct. ETA: if they respond telling you to contact support or one of their non-working or non-responsive phone numbers? Useless. 2nd Edit: They’re fast at responding to Trustpilot reviews but not customer service requests. Still no resolution. The link they provided in their reply takes me to a page that says "no appointments available". 3rd Edit: They responded with a credit for next month, but no refill. I've gotten mainly stalling tactics regarding the refill. Giving them until tomorrow afternoon before reporting them to the FTC and Nursing Board.
Response from Done.Jul 9, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Nicole B.
Jul 8, 2024
I am so frustrated with these long…
I am so frustrated with these long response times ! Why do I pay for a monthly membership ?? It’s ridiculous and you can’t get ahold of anyone !
Response from Done.Jul 9, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.

Done.Reviews of donefirst.com

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I am so frustrated with these long…