Done.Reviews of donefirst.com

I've been with this company for a year now. It initially started off horrible because the clinician didn't show up the 1st day. I had gotten off from work early just to log onto the Done portal just for her not to show. Needless to say I rescheduled. I got my medication in a timely manner until Christmas of 2021 the company took a holiday break which led my Dec medication not getting filled until Jan- meaning they charged my credit card the monthly fee for Dec, but I didn't get any service in Dec, therefore I should not have been charged. I just told myself I'm not going to allow this to happen again without requesting a refund due to non service. Well, it happened again I didn't get service in April 2022, but they made sure they charged my card for April. I need a refund for no service in April. Yes, I've already sent emails in regard ,so no need to reply talking about I need to send an email. The only reply from Done I will benefit from is saying u have refunded my money to my card.

Warning to all: Done has tried to Flag this review but I have told nothing but the truth. Consumer beware. Started off great last year and the medication made me feel like I finally stepped out of a lifetime of fog. The past few months have been awful as my refills are late YET I am still getting charged. I send messages through the portal and via email and get the same automatic response. When I try to select the button to schedule with my provider, it tells me that her schedule is full.This is truly unacceptable and I should not have to pull teeth to make sure that I am getting a service I AM STILL GETTING CHARGED FOR ON TIME. As of April 30th, I have not received my service so I expect a full refund for the month. Update: After posting this review, Done reached out to me sunday evening stating that they will offer me a one month payment extension and that they sent my medication to a covering provider and they will let me know when it is ready. So, here we are on Monday evening with no refill or even a status update (this is day 8 since the automatic request was made on the portal). After googling my Done provider, I found out they started their own platform with Done's business model so... I guess it is safe to say that my provider is gone. By looking at the reviews on here, this delay does not seem like an isolated incident though. As a healthcare worker myself, I understand that things can go left behind the scenes. So I have mostly tried to stay level-headed. But, continually delaying medication is dangerous , particularly for those whose symptoms impair ability to drive safely, or even function at work. I am very disappointed in this company. Update: On 05/2/22 approximately 10:30pm, my medication was sent to pharmacy. On 5/3/22 I could pick it up. Update of June 4th,2022: Well, there is another delay in my script refill this month. Even though the automatic refill button on the portal put in the request six days ago. As requested on May 25th, I updated my pharmacy on their google form page, and even then I had to give them the information twice after that. Done responds to my emails within 48 hrs usually but it’s the standard automatic response of this being sent to a covering provider. I am looking into transferring my script to a local provider who is taking new patients now. Done was a blessing for a while, but now it is too inconsistent and unorganized for me. Update: Day 6 of no refill and I canceled my membership and was able to switch to a local psychiatrist. They were appalled that I had been off medication for 6 days and said this is not something you want to stop abruptly. I suggest that others look into psychologytoday to find another provider. This is dangerous.

Been with this Done for awhile now and I usually have issues getting a prescription sent is. I have waited and waited and trying to keep in communication with support to get updates… all I get is an apology for a delay and they are going to contact someone and get back to me when they know something. I never get an email back. After reading the reviews I should have listened, especially since Done is giving generic replies to everyone. If there’s an issue just say it don’t mask it with a generic apology. Let us know what the real issue is so we can attempt to understand….

Im just so Done with this place. The positive reviews are the people they asked nicely to remove the original negative review. They’ll reach out here to see if they can fix whatever the problem is, once thats fixed they’ll ask to have you remove the original review. This company gives me stockholm syndrome. Been 6 days since the last message i sent. No reply. Not like you can just run away either, because i’ve heard they’ll delete your medical records from an irl friend, It’s not that difficult to write back. This company gives me a lump in my throat sometimes. Please dont be a victim. Update: im not taking my review down either, don’t ask. You’re wasting your time looking at reviews and sending the same automated response each and every time. Im not letting you reach back out to me through trust pilot. Thats bullcrap and anyone with 10% of a brain would’ve prevented this situation in the first place by simply replying to patients requests. It literally hurts to ask. You guys suck.

I have been contacting Done ADHD daily this week to confirm if my script has been sent to my pharmacy after specifically organizing my follow up consultation with my provider 2 weeks prior to refill to ensure my script would be ready. Well, the day has come and still NO CONFIRMATION from Done - just repeated automated messages saying the team and my provider will get back to me This is honestly unacceptable and I will be filing legal complaints today if my script is not refilled. You provide a service to help patients with medical conditions - the most important part of the service is being on time

My experience with done was a nightmare. My provider was hard to contact, didn’t take care of my concerns, and Took two months to get an appointment with. I canceled my service after no one would address my concerns and now they will not forward my medical records. It has been over 30 days since my new provider requested them. I have sent multiple emails and there is no way to call them.

Final Verdict: Stay as far away from Done as the galaxy is wide. Use something like ZocDoc to find someone to assist you and filter by "Telehealth" to have a similar but much better experience. I am updating my review and will continue to do so as I see things evolve. Final Update at bottom (5/26/2022) Updated 4/28/2022: In response to my initial review, Done reached out to me and set up a follow-up appointment as requested by both me and my provider. To be clear, the follow-up appointment was for dosage adjustment. These are adjustments to a medication that does affect brain chemistry so these are and should be treated with higher priority than initial and review appointments. I mean, seriously, you don't mess with brain chemistry or get in the way of dealing with it. In any case, they did schedule that appointment and called me (several times) to make sure that I knew about the appointment and that I was available. If this was a simple misunderstanding, I can certainly understand however I had attempted to contact Done three time to schedule this. I received a reply the second time and then things went into a black hole. However, I am willing to accept that things can just get screwed up to a point that you have to try again "from scratch" because you can't fix that specific thing that went wrong. If, going forward, I have no more issues, I will note that here and adjust my rating. If I continue to have these issues, I will do the same. To be crystal clear: I should not have had to leave a negative review in order to get results. That is 100% utterly shameful. Yes, you need to make money but I should not have to sully that in order to get you to assist me. I look forward to Done making immprovements so that this is no longer an issue for anyone. Original review: Started out great. Eventually, provider asked me to request a follow-up appointment. It's been over two weeks (one week past when my appointment SHOULD have been scheduled) and the only correspondence I've had from them regarding scheduling that is when I contacted them telling them that they didn't schedule the appointment I requested and they promised to "look into it." That was 5 days ago and it's been silence since. ************* Final Update 5/26/2022 After struggling to get a follow-up appointment for a dosage adjustment, getting and having that appointment, and then scheduling another follow-up appointment, the following things occurred in order: 1. My appointment was canceled 2. I received notification that my "provider" (practitioner, the person who actually writes the prescription) was no longer available. 3. Several days later, I received a notification of a replacement appointment something like two weeks after the one I originally scheduled. 4. I then received another notification saying that appointment was also cancelled. 5. I received ANOTHER notification for another appointment ONE MONTH after the date for the one I scheduled. 6. By this point *I* was done but Done wasn't done because they cancelled THAT appointment and rescheduled another one for the original date. To keep score here, three different appointments all over the calendar with three different "providers" none of whom had the opportunity to even speak with me and assess anything but they still "renewed" my prescription after I specifically stated that I wanted an appointment to adjust my dosage. To be perfectly crystal clear: I did not specify which direction I felt dosage needed to be adjusted and for all anyone knew, I could have needed a lower dosage. Given the potential dangers of this class of drug, this is ethically unsound, medically dangerous, and probably not legal in some way. For this reason alone, Done should be avoided at all costs. Additionally, though I know the dangers of this class of drugs, Done did NOT share this information. There is a risk (not large but worth noting) of sudden death and cardiac problems with these drugs, something which Done did not share but my replacement avenue did. My new replacement also wants heart and BP readings which is reasonable. Done did not. Further, because Done is being investigated by the US Department of Justice and the Drug Enforcement Administration for unsafe and potentially illegal practices regarding the writing of prescriptions (Google "cvs done prescriptions" for details, should be the first result), CVS and Walmart will no longer accept prescriptions from them. And the final bit of unethical practices: YOU CANNOT REMOVE YOUR PAYMENT METHOD. The way to fix this is to create an account with privacy.com, create a $1 single use "credit card" and update your information to that. Done will not be able to bill you ANYTHING.

Same as the rest! Impossible to get a refill or any customer service. Just generic emails and unanswered phone calls. They never miss taking $79 out of your account each month however. Reporting to the Better Business Bureau today.