Done.Reviews of donefirst.com

Horrible service. No one ever gets back with me but they have no problem taking their monthly fee out of your account. It's been 2 weeks and still can't get anybody to send in my refill. Completely unprofessional. This has been going on for months.

I am honestly fed up with this company. I really think they delay your prescription to get an extra month for the subscription. If you want a medical adjustment or consultation, as of May 4 2022 the next available appointment ... "your provider seems to have a full schedule". I have never had a prescription refill on time, with the exception of the initial consultation. Great concept. Terrible application by this company.

The initial appointment/script was pretty straightforward, but after the first month getting my prescription refilled has been miserable. It was two weeks late for the second month and is now a week late for the third month. The provider said in our meeting she would be responsive to any adjustments, but she NEVER responds. Apparently she also doesn’t send the prescription in on time either. Emails to support are met with late, token answers saying they will contact the provider. This led to nothing being accomplished. After my first month I had to call and talk to support three separate times to get my prescription filled. They had to go through another provider because mine is MIA. I have called support 4 times in the last 3 days and a machine tells me after 10 minutes of waiting that there isn’t anyone to talk to. I have also requested an adjustment to my medication twice, but have never heard back on it or had follow through on the adjustment (my provider said just contact her and it wouldn’t be a problem).

Done first has no way of contacting the provider through the patient portal which is highly upsetting. I also scheduled a call and absolutely no one reached out to me. What a terrible waste of my time.

I started with Done in June of 2021 and everything had gone pretty well. This past refill Rite aid would not fill and I was able to talk with someone this past Saturday. I was told to switch pharmacies. I told them where to send it to and haven't been able to contact anyone since as the script was never sent. For a service I've paid close to a $1000 for them to write a script over the past year I'm very disappointed.

I scheduled my initial consultation on 4/4. Somehow the earliest appointment I could get was more than 4 weeks out. Last week I got messages saying that my provider was off boarded and my appointment had to be rescheduled. They pushed out the appointment another 4 weeks. I asked if we could move it up but was told it was the earliest possible appointment. Hard enough to take action on mental health. Two months for a consult is unreasonable.

I had my first visit last week. The provider seemed to be put out by having to deal with me. She just wanted textbook questions answered and then said she would prescribe me concerta. I've never taken concerta before. I have only ever had Adderall. I was a little nervous to try something different but figured I would give it a shot. I was told it could take up to 48 hours for my prescription to be called in. It has been over a week. Still no prescription. I've requested consultations to discuss this matter. I received a generic response. I emailed the support team. Again, generic response. I paid $200 for this?! Are you kidding me?!

The first visit and prescription process was easy. However, I had to transfer my prescription due to relocation and that’s when things started to get difficult. The new pharmacy was out of stock for three weeks so I requested changing again. Although my profile shows the new pharmacy, when I called the pharmacy they had no record of me. Done was slow to reply to emails so I thought I’d call their 24 hour phone line. I waited on hold for almost 10 minutes to finally get to an automated message to say try again later!?! Why have me wait on hold if the 24 hour support is closed. I wish they’d be truthful in the description of the support they show to be available and prioritize needs of customers who are having issues getting their medication.