Done.Reviews of donefirst.com

This company is the reason I am no longer going to be seeking help with my ADHD. Their practitioners are flaky and will cancel on you last minute. But they'll reschedule without asking you and then if you miss the appointment that they set for you then you'll have to pay $125 for a new appointment. Go with a real doctors office and not this joke of a service. They take forever to get back to you.

Terrible experience. I will start by saying initially it was fine. I had to wait 3 weeks for my first appointment. After that, it was all downhill. My second appointment I was stood up. The Dr never connected to the call. He told me that when the designated refill time arrived, he will automatically refill my prescription. He did not, and it has not been 18 days since the request was sent to him for the refill. I made a third appointment with a different doctor as he was not responding, and for a second time, I was stood up and still have not received a refill. Their phone support is a joke and they never answer. If they do they say they will call you back but never do. Do not waste your time with this company. Total rip-off.

Gave these guys a second chance, was a mistake. They refused to let me use Capsule. (Pharmacy deliver) Capsule reached out and said they needed paperwork for an out of state Dr. and couldn't reach my doctor through Done. DoneFirst said they couldn't partner with Capsule at all. It was super fishy. Now there's a gap in my prescription while I try to find a new Doctor outside of Done. Can't reach my old doctor at all. More headache than it's worth. Go somewhere else.

I have all the same things to say as the other reviewers. 3 months now my meds have been late and I've had to email and pray someone reads it. This time no one is answering. It's impossible to get an appointment with my provider as it says that she does not have any available slots. My provider was wonderful in the 2 visits that I have had. The follow-through is utterly abysmal. This round my profile said that the service sent the refill request to my clinician 7 days ago. I'm without medication and I'm not sure why I should continue to pay for this service. They’ve asked me for my information and did not attempt to contact me. My meds are out and no one responds to messages on the portal. I really did have hope they would resolve this. Update: someone contacted me at last to say my provider left the platform. She’d been gone a while and no one thought about her patients, I guess. My meds were late and then the RX was written by someone in New York? Then, a couple days ago they contacted me to change pharmacy’s because CVS won’t take their scripts. I quit them and moved to a more legit service. AVOID

Updating this review as of July 2022. My new prescribing doctor was once again banned from major pharmacy retailers leaving me without access to my medication for the 2nd time in as many months. I have since transferred my prescription to a different provider, and will cancel my membership and request a refund for the months I have pre-paid. I only hope this company has the integrity to give me my money back since they failed to provide the service I paid for and have failed to provide prompt or meaningful patient care. Like others have mentioned, Done started out great. But now my provider has been banned from major US pharmacy retailers, and Done is refusing to assign me to a different care provider. I'm on day 4 without access to my medications and I have to call every day to talk to someone. Thus far I've gotten nowhere. They do not call back or care about their patients. This is abysmal service considering Done dispenses psychiatric medications.

Definitely a scam. It has been over a week since the online consultation. The Rx was never sent to the pharmacy and it has been impossible to get any customer service. I received a text asking for more pharmacy names in the area then nothing more. I will be requesting a full refund and will report this company to the Better Business Bureau. This is a very bad situation when it involves mental health treatment.

Worst service EVER!!! They take your money and jerk you around in sending your prescription. They sure charge your card though!! This is my second month and I’m DONE WITH DONE!!!! Once again, no prescription sent!!!

My initial experience was fine. I talked to my provider for my intake and we agreed to try something new. It's a good thing it worked, because getting in touch with her since then has been a mess. Each month, it would take her anywhere between 2-5 extra days to submit my refill. It's not the end of the world, but was just really inconsistent. Then about two months ago, I got an appointment invite from her. When I reached out to see if we could find another day or time because it didn't work with my schedule, I didn't get a response, so I moved things around to accommodate the appointment. She didn't show up and that started a weeks long back and forth with their care team that offers up no solutions whatsoever. Last month, they managed to get my refill pushed through, but this month I haven't heard anything and they keep telling me I need to meet with a new provider. By the time I'm able to meet with the new provider, it'll have been more than a month since my last refill (they're still charging me, though...) and who knows if this one will even show up. It sounds like a lot of people are experiencing this, but if you check out their social media they're still posting like things are totally fine. Things are far from fine - avoid this company. If you're a current client, you should consider switching to something more reliable because you'll eventually run into the same problems as the rest of us. Get it together, Done.