Done.Reviews of donefirst.com

Refill was never sent in, no responses to emails and requests. I’m not sure what is happening with this company but they are timely when it comes to charging the monthly fee. All you get is automated script responses ( see below ) Done-When you post your scripted “ We are so sorry ….. please respond to our dm …) response, perhaps you could explain what is actually happening instead? Did some regulation change preventing you from refilling prescriptions? Are the providers treated poorly and quitting? Are you unable to pay providers and they refuse to respond to patients or send in scripts until they are paid?

I’ve been with Done for a little over a year now with no issues until this month. At first the clinician started working on my refill as usual then a couple days went by and nothing so I emailed them. They said it could take 24 hours to resolve so I waited 24 hours and nothing happened. Emailed again and was told they’ll get back to me as soon as it’s fixed and I never heard anything back so I emailed them again and got no response and called hem and got sent to voicemail so I left a message with my contact info, no response. It’s been two weeks since my refill was supposed to be sent in and my pharmacy has nothing. TLDR; everything was going good until it wasn’t. Customer service doesn’t exist at this company

This is the next theranos. Beware.

I feel like everyone is having similar experiences with this company so if you’re reading this DONT WASTE YOUR TIME. I got charged $200 for an initial consultation to get my medication (which is fine, that’s the going rate without insurance) I got my medication quickly but then a month later they charge me $80 even though NOBODY has followed up with me and I can’t get a refill on my medication. I will absolutely be reporting them to the BBB and disputing the $80 charge with my bank. It’s absolutely deplorable that they’re taking advantage of people with mental health issues. They have time to respond to all of these reviews but can’t respond to their customer on the portal or urgent request line? That’s NOT how you do business!!

I was diagnosed for ADHD earlier this year under a clinical research group who was unable to directly prescribe medication. Given the options for a prescribing doctor, I was drawn towards Done for its apparent ease - I have several friends that have used the service in the past with good results, and we’ve all seen the ads. Something has very clearly changed in the last few months. My consult, albeit initially difficult to get scheduled, went very well. I liked my clinician, and have absolutely no criticism for her professional demeanor and understanding. However, after my $200 charge for this meeting cleared my bank account, I have received ZERO support or update on my meeting and agreed upon prescription. It has been nearly three weeks since my consult, and my prescription still remains in limbo. I have called/messaged/emailed many times to no avail. I have been very patient on this process, and gave Done all of the information they might possibly need, and can only come away feeling like I have been totally scammed. I would not recommend this service to anyone truly suffering symptoms of ADHD or ADD. I am going to aggressively pursue a refund for services not rendered, and consult doctors in my area that are able to directly respond to my questions and needs. Never again. Be Warned.

Ended up canceling. Asked for a medicine consultation to see about adjusting the dosage. Never received any communication back. Just kept me on the initial dosage and took my money every month.

I had an initial appointment scheduled with Vivek Baluja and he was extremely rude. I took the call from my car to have privacy, and he complained he couldn’t hear me well enough (even though he responded to everything I said so clearly it couldn’t have been that bad). He said he needed the whole 30 minutes for the appointment even though he was several minutes late and kept me waiting for the meeting to join. Instead of giving me one minute to go in a house to get better signal he said “Nah we’re going to reschedule”, I then explained that it took a month for this appointment and I’d really like just one minute to get better signal and again he said “Nah we’re rescheduling” and hung up on me. I was charged $200 for the appointment and then sent a text saying to pay another $125 to reschedule. Are you kidding me? What a scam. Then I came here and saw all the horrible reviews all posted in the last day or two. Wish I checked here sooner. I called my bank and reported fraud. Don’t waste your time on these low life’s.

As a premium service (they charge no small amount per month to maintain the treatment), service should be something that isn't a challenge or big frustration. They take anywhere from 3-8 days to reply to messages online, and their urgent care line more often than not says "no one is available to help, please call back later." It can take multiple attempts a day for multiple days to speak to someone. I needed to change my pharmacy and haven't been able to refill for a month and a half. I have been very disappointed overall and would not recommend.