Done.Reviews of donefirst.com

Terrible customer response. I’m left without medication and no one will respond to my inquiries except that they will forward to my provider. I was supposed to be on “auto refill” to prevent this from happening!

This company is absolute trash they have zero respect for their patients. My husband is going through hell trying to get his prescription filled no one will answer the phone their customer service line is absolute trash DO NOT USE THIS TRASH ASS COMPANY

Done has delayed my refill by over a week due to my provider being “off boarded”. I found out not by Done, but when I called my pharmacy and they said my script had never been sent for May. Done is happy to leave me without medication for over a week until a new provider is available. They have not responded to my concerns via email or phone- very disappointed in their service.

I don't have the energy to write a detailed review but please, if you're considering giving Done your business, DON'T! I haven't received my refill in over 2 weeks and neither my provider nor the support team have done anything other than send me auto-replies claiming they're "looking into it". They no longer answer my phone calls and even the auto-replies are becoming fewer and farther between.

Had a consultation nearly a week ago, was told I would get my prescription sent across. Multiple emails and no response. Why is it so hard to send a prescription to my pharmacy?

Was really hoping Done would be a great alternative to a traditional psychiatrist. I was diagnosed with ADHD 15 years ago, and have always seen the same provider. I recently moved out of state, and Done seemed promising. I had my initial consultation and it’s been a week and I still haven’t received my medication. Instead, I keep getting automated responses to my emails saying we’ll respond in 72 hours. Went ahead and cancelled. I am not paying them another dime. This company is a SCAM.

After the interview you get your first prescription pretty fast. Literally, the is the end of any customer response or anything business like. 2nd month, prescription was never sent until 2 weeks afterward my original one ended and me having to bring it up to them while going back and forth with their support. 3rd month, 7th day past no prescription and no contact from the company explaining why they haven't sent it or to let me know its late. I've emailed them every day with no response outside of the automated one. Do not pay for the year in advance as I'm pretty sure that is why I'm not getting any responses since they already have my money. Update 6/21/22 ** So when I wrote this original review I instantly got contacted by Done and my prescription was filled that day and was asked if I could update/delete the review. I told them I would wait to see if this happens next month also or if the issue was fixed. I was told it should be fixed and to email them 2 days prior to my refill date to make sure it was taken care of. Well, I emailed them, got no response. Submitted a ticket on their website and got no response. 2 days past my refill date and no communication on why it is late or when they expect to be able to get the prescription out. Literally the only time you get your prescription filled on the correct date is your first month. Every single month since then I get it 1-2 weeks later. I've paid for the whole year membership ahead which was a total mistake. By the end of the year I'm going to probably only get 6 months worth of medication as they don't send in your prescription unless you email them every single day for a week straight and then you get it a few days after that. It shouldn't be our job to hand hold a company into get your prescription filled and get zero communication from them until you have to go online and write a review.

My initial consultation was good and I felt my practitioner did take the time to listen. However, communication is terrible through the portal. I sent 4 messages over the course of a week just asking to get my pharmacy switched with no reply. I gave a 10 day notice for the switch but ended up having to go out of my way because I needed a medication refill. I got very late responses, after my refill was far overdue. For $80 a month I feel like the communication should be clear and prompt. It makes me very anxious to feel that I may not be able to get in touch with my practitioner or have access to my medication. I am going to switch but who knows how long it will take them to provide my medical records. I do not recommend.