Done.Reviews of donefirst.com

This company was good when I first signed on; I do automatic renewals on refills and every month it gets later and later. So far today they are late 5 days for my refill. I pay on time every month without issue and last 3 months has been awful. You cannot get in touch with anyone and when you email there support you just get that automatic reply to allow them 24 hours. Well it’s been 72 hours since I messaged and damn near 5 days to get my refill. No one will even get back to me. they don’t ever get back to you and you cannot reach anyone. Devineb87 @ yahoo.com is my email Update: I get an email saying mark Tuvelle will no longer be prescribing in Ohio and that they don’t have a doctor in Ohio. So now I’m just screwed all together after having this service for a year

Where do I begin… I have been patient of Done for almost a year now. Every single month my prescription has been late. And today marks 14 days this month without medication that I have been taking monthly for 10 months. Each month gets worse I am set up on auto renewal which is a complete waste of money and means the complete opposite of what it means, go figure right. Every single month I have to reach out sooo many times just to get my prescription sent to the pharmacy. This mont it doesn’t look like I am getting it at all. It’s dangerous stopping the medication I am subscribed abruptly and they have zero care or remorse. My prescription was due for refill on 5-12-22 they told me several times that my prescription was sent on 5-15-22… today is 5-25-22 and my pharmacy still does not have anything been sent in for me from Done. I could go on and on about Done but they are not worth my time or energy any longer. My reason for this review is to give my honest review so other suffering adhd patients do not have to go through this. They told me this past Saturday that I was being expedited at the top of the list to get this matter resolved and here it is Wednesday evening and I know nothing more than I did Friday. All I know is my prescription is 14 days late and Done cares so less. The so called urgent support line should be disconnected because NO ONE EVER ANSWERS

I had an excellent experience the first two months and now it’s just like a ghost town. You can’t get anything but a canned response and before I was able to get my prescriber to answer me. They answered right away yesterday to tell me my script was called in and now over 2 days and now I can’t get a hold of anyone nor can I get anything but a canned response. Please help me someone there. This is the only way I can keep myself right as I am busy and would not know where fo begin to start looking. Please fill my script. I was once hopeful yall were legit but I don’t know what has happened.

I had to switch from ahead to done because ahead was closing. I had my initial consultation and the provider couldn't refill my prescriptions because she couldn't pull up my history. I have emailed multiple times and still haven't been issued a solution for this problem. Don't waste your time with this company

After last month waiting over 35 days to get my prescription refilled, I go to log in and It says my account wasn't working. I update my payment information *even tho my bank tells me nothing was ever attempted to be charged. I still cannot access my account or records. I then reach out through email letting them know I have "updated" or re-entered my payment information multiple times and yet it still has not charged me and I cannot access my account. I then receive an email saying I owe them back payment from March-April- May (237dollars) all of a sudden. Although during this whole time period March-April were paid for according to the representatives I spoke to less than a month ago WHEN I FINALLY GOT MY PRESCRIPTION after over a month long wait due to a licensing issue they had with their prescriber, and I have not seen a doctor and have had 1 refill in 3 months. Literally this is THE WORST company I have ever had to endure. Do not care at all about their patients and Scam you out of as much money as they can it appears without actually fulfilling the service they are supposed to provide. I have now asked for my medical records and my account to be permanently cancelled. This was a decision made out of convenience due to COVID and now I realize just how big of a mistake it was. I have yet to get my records from them or an explanation as to the bogus charges.

I wish zero stars was an option. This company is BOGUS. I had several different appointments set up that all “conveniently” fell through. Don’t waste your time.

I’m very disappointed and dissatisfied of dealing with Done company. In the beginning all was going in plan I got next day consultation, got approved for prescription, clinician was nice and sounded professional. Than I got in patient portal message from clinician that I will get prescription next day and can go to pharmacy and get my medication. After I went I found out nothing was for me and I’m not even in the system . I called multiple times to support line . They didn’t answer long time . After 15-20 min of waiting on the line I got a reply and they assured me next day I will get prescription or answer from team what’s going on and they will resolve it fast. It’s been 2 days no reasonable reply of the situation just very strange email that they try to find out why I didn’t get the prescription yet . That’s very unprofessional . Start looking like a scam company and I will never get it and it was all made just to charge a 100$ .

I read through these reviews starting last Friday since I was still waiting on my refill from Done. If you would have asked me last month about these reviews I would have disagreed however here I am waiting for my refill going on 9 days. I also emailed in and received the exact same canned response both times. I guess I need to find another doctor and cancel my membership since I will be charged again in 6 days. I will be requesting my fee from last month back since I can’t even get a response that means something. Good thing it wasn’t important. I don’t know what happened but something did and since there is no communication I find this very unprofessional and frankly negligent on behalf of medical professionals EDIT… so after getting this resolved last month and the doctor responding to my many emails 2 weeks later I am in a new month of waiting. Rx refill was requested 3 days ago and it says it’s being worked on. Today is the day I should be picking up my prescription from the store. I have kept up on all the new reviews since last month and I have to say I am feeling anxious that this problem will continue for me as well. So I will start my count down on how long it takes this month but I will say I am due to be debited on the 1st of July and if things don’t go better I will have to cancel my account but the waiting begins….still no prescription and no response. Refill request was 5 days ago.