Done.Reviews of donefirst.com

I have been a Done patient for over two years and have always received quick feedback no matter what it was regarding. Whether the issue was a physician related question or a billing inquiry, I did not have to send a second request email to get an answer. The doctor that does my exam/consultations is always very thorough and makes sure that I do not have any questions before our appointment concludes.

I've been using this service since 2021, and I love it. I know the recent changes with the FDA have made things harder to get my medication, but DONE was there to help me every time I had a question. So I'm not faulting DONE when it took a while to get my prescription because of how timely they were with communication.

Honestly I found the whole experience very comfortable, and my provider was polite and professional. I highly recommend them! Is it a perfect company? No. There are times where my prescription was delayed. However this has only happened about 5-10% of the time, and the support service is always reasonably quick to correct the information (maximum of two days). I am unsure as to why so many people wrote reviews stating that they are having problems with this service as I have not had any significant problems. I believe that this is an invaluable service to those who do not have the scheduling leniency to go to a in-person provider (my job is open the same times as most physician offices and I can not take one day off a month). I see that a lot of reviews here are bashing the company for not being responsive enough, however I have not ever had to wait over 2-3 days for a member of the team to get back to me. The expectation that any physician would get back to you immediately (in person or via Tele-Health) is unrealistic. The only other negative situation that has occurred (for the sake of transparency) was that sometimes they reschedule my appointment, which has happened twice in the past year; both times I was given an appointment time that was sooner than the one originally set up, so not a real problem in my eyes, and I always had the option to reschedule it if it did not fit my schedule. I am very happy with the service overall!

Very new company so there is some issues that need to be ironed out. But overall they are willing to help you and work with you to get your issues resolved. Only thing that could be better is a dedicated support line were you can call in anytime.

I have used them for over two years now and yes, sometimes there a slight delays or issues, but one of the times it was me not planning ahead to book my monthly 3 month appt and getting a slot to be seen was booked for a few days. Yes it sucks to not be able to get seen immediately but I didn’t book my apt ahead of time. Now I book my appt for next time every time I get off the appointment so that I don’t forget. Also I think they are pretty communicative in general and I’ve gotten quick service most of the time except once a year ago it was a few days, but I just wanted to add some positivity to the huge influx of negative comments they got recently. Not sure what’s going on, but I wanted people to know I’ve used it for 2 years and have been really happy with the company!

Doc replies quickly. Went through some obstacles getting my script filled, but they were patient and quick to help me redirect. This is the easiest and most thorough way I have been able to get my medication.

This company has literally changed my life. I've been with them for a couple of years now and don't believe anything you hear or read. They work for you and won't give up until your treatment plan is figured out and they actually listen and will always respond to your questions or comments. I have been a pain in their behind when trying to get things straightened out in which things weren't actually their fault in most situations and they still treat me with respect and sincerity. I will forever and always stick with Done and by their side because they have absolutely bent over backwards for me. I have my second chance at life thanks to them.

I have been dismissed by doctors for years for idiopathic hypersomnia. A sleep study evidenced an issue of extreme sleepiness (but not narcolepsy), but when doctors were prescribing meds they acted like I was drug-seeking. After reflecting and learning more about ADHD symptoms in women I took the leap to try Done. The doctors listened to my issues and history and were non-judgemental. I'm not sure if the ADHD contributed to the hypersomnia, but the medication solved that issue as well as the problems I didn't even realize I had focusing on my work. Thank you so much for the much needed service you are providing for those of us who have been dismissed.