Done.Reviews of donefirst.com

So I have used done a few months with no issues then all of a sudden haven’t received my refill nobody will contact me back I have left multiple messages and can’t reach anybody on phone ! They took my 79 membership fee and now I have no meds !!!

Seriously the worst experience I’ve ever had being prescribed a medication. They treat you as if you aren’t even seeing them for a medical reason. They don’t care when your prescription is filled, they don’t care if you asked to speak to a manager, they don’t care if you’re paying them every month and not receiving what you’re paying for. The only thing I can say about this company is stay away! Horrible horrible company. Not only that, but they’ve made it incredibly hard to not only speak to them but also leave reviews anywhere. They have zero social media because they understand what a bad impact that would have for their business.

I posted a bad review of Done earlier this week on Trustpilot, and Done replied. I thought, "Okay, maybe this will get solved and taken care of." Boy was I wrong. So, I give them the required information for them to pull up my account and they reply with the usual, "We'll work on it" and "sorry for the inconvenience." You know, all of the standard customer service replies. That being said, I really thought things were going to improve, or at the very least that I would get my prescription filled. I get a call from CVS shortly after Done promised to send in my new prescription. CVS claims they can't fill the script because "The provider is on a national blocked list for fruadulent activity." Wait, I'm sorry... say that again. A NATIONAL BLOCKED LIST FOR FRAUDULENT ACTIVITY?! Shut up. So I call Walgreens and explain the situation, and they say they can't fill the script for the same reason. I literally called every pharmacy I could find in my city and NO ONE WOULD FILL THIS SCRIPT BECAUSE OF THIS COMPANY AND THEIR PROVIDERS. RIDICULOUS Next stop, file a report with the Medical Board. Literally, do not waste your time with Done. EDIT AFTER THEIR REPLY: This was the same reply the gave me the last time. They will continue to charge you until you cancel, but you can’t cancel until you get someone on the phone. Winning at the game of fraud.

I have been a very satisfied patient for over a year. Never had any hiccups, my provider has always been prompt and responsive. Until this month. I received notification that my prescription was sent to my pharmacy. However, my pharmacy reports that they never received this month's refill. It has now been 5 days with multiple attempts to communicate and resolve the issue so that my medication can be resubmitted for pick up with no response or resolution. *** Update*** DAY 13 No Resolution I promptly provided the requested information, met with provider and have received 6 plus additional messages from DONE support assuring me the issue will be corrected. However, nothing has been addressed or resolved.

This is a dangerous company. the providers are unresponsive and they issue incorrect prescriptions. A member of my family uses the service and he was without medication for over a week, which is dangerous suddenly stopping a controlled substance. I had to reach out to them on INSTAGRAM in order to receive a response. Once we did have a solution, the company never followed through with actually having our provider respond and/or correct a prescription. Once his appointment time came back around, the provider was dismissive and told her patient that "he should have just made due with it and not taken his meds every day". She then AGAIN issued another incorrect prescription. We are DONE with Done. they are dangerous and professionally unresponsible.

I have literally tried to contact my provider via email many times, through the portal as well as continuously calling the ONE phone number they have and no one ever answers. My “provider” stated she had sent over my prescription days ago and my pharmacy has yet to receive it!

I was told my prescription would be sent to my pharmacy over a week ago. Nothing. I have reached out 4-5 times to customer support as well as the doctor who initially saw me. Nothing. This has been a terrible experience thus far. There is not a phone number for customer service so I just have to keep sending emails and wait up to 72 hours for responses but I still haven’t received a single response. The entire reason I went with this company was convenience, and it would have been much easier to just go with a regular doctor visit at this point. WASTE OF TIME AND MONEY! Will update review as the situation progresses or stays the same.

I scheduled an appointment for Wednesday the 25th and paid $200. The appointment was cancelled minutes before our scheduled time without prior notice. Then, it was rescheduled for another day and time which I did not choose. The time doesn’t work with my work schedule and after several emails and phone calls no one has returned my messages. Their customer service is terrible and I have still not received any correspondence from Done. I’m Done with Done and I suggest you stay clear unless you want to throw $200 away. *Update* Filled out the “request for more info” and they are still not responding to messages. ********