Done.Reviews of donefirst.com

10 days behind on a refill and no response to multiple inquiries via portal. @Done, the additional info you requested has been submitted. If only you could respond to your actual patients as promptly as you do public negative reviews….

I love how Done responds to negative reviews and then proceeds to do absolutely nothing about it. Since I left my last review a few days ago, they’ve told me “wait, we can’t actually ship your medication to you because it’s out of stock. We’re going to send it back to your original pharmacy because they said it’s in stock.” Seriously? Three weeks have passed since I had access to medication and all they can tell me is “we appreciate your patience.” How incompetent is this team/company? This entire experience has been a nightmare and I’ll do nothing but yell from the rooftops how bad this company is. Seriously.

My initial consultation was fine, albeit they were 30 minutes late. I was prescribed medication after my initial consultation as well. Shortly after that CVS announced that they would no longer fill medications from Done. Sadly my pharmacy is listed as CVS on my profile and despite multiple phone calls, emails and messages no one from Done will update my profile and send a new prescription to an alternative pharmacy. So I’ve never received any treatment / medication from Done but have paid for the service. Unfortunately, with the lack of communication it’s difficult to suggest this service to others as I feel that I’m being scammed.

Started off well and has gotten increasingly horrible. Told that I need to change my pharmacy but they have not switched it yet so I am stuck without my medication from the company I trusted to make things easier for me. Called the “urgent help line” 4 times today and no answer. All I want is to change pharmacy and have my prescription sent and it seems impossible at this point.

***Update: Done is now trying to get this review removed. They are scrubbing all bad reviews like they did with Facebook and Instagram. So two pieces of advice: 1) After asking for a refund for 3 weeks, I did dispute the charges and was issued a refund immediately 2) Klarity is not only cheaper, but so much better. My physician calls me monthly and responds within 2 hours of every email I’ve sent. *** get your money back, and find a better service*** This is the worst experience ever. I’m going to find a local doctor. I’ve been without my refill for over a month. I guess my practitioner left the practice, and no one bothered to make sure the patients were taken care of. I see so many people with the same experience. I see a class action suit coming soon. In the meantime I’m going to dispute last months charge, since no service was rendered. I suggest everyone else do the same. Money, not patients, seem to be the only thing they care about.

Canceled this morning. Klarity already saw me, two week appointment backlog with Done, and will have my prescription ready within two days. Done with Done. Stay away.

Treated great in the beginning, but in the process of trying to get my prescription filled for the third time, everything involving the service became a complete nightmare, and I was ignored for two weeks - in fact I am still in the process of being ignored and have been left without medication for over a week. Countless membership portal tickets, emails, texts, and phone calls receive a perfunctory response with zero follow through afterwards. They are heavy on the marketing, and their Mission Statement sounds nice, but it is as empty as my prescription bottle. **Edit Thank you to the person who mentioned Klarity. It looks very promising. **Edit Two Canceled Done and went with Klarity. Had an appointment and a prescription while waiting for Done to reply to a simple email. Don’t give these hacks your money.

First two months were great. I am starting my 3rd month now and currently they are 3 or 4 days late on sending my script in to the pharmacy. Judging by the flood of negative reviews saying the same thing, I would guess they are having some serious issues on their end. I am hoping for the best, but expecting the worst. Going to start looking for a new provider if they don’t get my situation fixed quickly. Edit: Update, have emailed them once per day for 5 days straight and have not gotten a single response. Will be looking for a new provider if this isn’t resolved by Tuesday.