Done.Reviews of donefirst.com

UPDATE: This company is an absolute scam. I booked a Done appointment in Mid May and had to wait until June 6th to see a nurses practitioner. I was charged in Advance of my meeting with the nurse. After the meeting there was no update to my profile for several days. Searching online I found that reputable pharmacies like CVS and Walmart were no longer working with Done because there was evidence they were writing scripts to patients who shouldn't need to be on controlled substances. I have only been able to reach their patient care team once or twice during normal business hours and my medication was never provided to me. I'm out 179 dollars. I suspect this company will not be around for much longer. Do not use this service. Initial Review: I tried repeatedly to get in contact with Customer Support and was only able to reach a customer While my appointment with my provider went extremely well the patient portal is not functioning correctly and I cannot view my treatment plan/prescription. There is no documentation available stating what patients should expect after their appointment or how to access their prescriptions. I have not been able to reach anyone regarding this issue.

Something's going on at donefirst- you can scroll down and see that nobody here can get a response from their provider or support. Nobody can get their prescriptions, which we need to survive. It seems like the company is shut down. They've still got someone responding to the reviews here. So there's that. EDIT: After I provided my information for the people below, they actually replied to my ticket 5 or 6 hours later. They said that since I cancelled my subscription, they couldn't help me. Bear in mind, I still have almost a week on my EIGHTY DOLLAR PER MONTH SUBSCRIPTION, but because I said I wouldn't pay them any more money, they couldn't do a prescription refill. Never mind that this is the first refill I've asked for in 2 months, so I've paid them over $150 dollars for NOTHING. Editing again to clarify: I cancelled my subscription immediately before writing this negative review. So the weeks that I spent trying to get a response from my clinician or support as I slowly ran out of medication are, apparently, free for Done. No explanation whatsoever, just: you cancelled your subscription because we were completely unresponsive, so we won't help you. EDIT 2: They offered me a free month to turn back on my account, so I said yes. Mistake- haven't heard back from them since. I should have started looking for a new place as soon as I was running low with no response but I keep letting them trick me into giving them another couple days.

I seem to be in the same exact boat as everyone else that has left a review on here, I live in Texas and initially I thought Done was worth a try. Now 4 months into it here’s what I have to say… First, it is absolutely IMPOSSIBLE to get a hold of anyone through the “urgent care” phone line. Most of the times I would literally have to call them back to back atleast 15 times in order to even get through to a human being (an I’m not even exaggerating). Second, my provider has been changed already a total of 3 times and I didn’t find out about my last provider change until I called and they told me that provider was no longer available. Lastly, I am currently trying to get my refill and made sure to give the team more than enough time by submitting my request a week in advance to ensure I don’t run into any delays , since I’m going out of town today, and sure enough. NO REFILL has been sent to the pharmacy. I’ve called them multiple times to have the situation “escalated,” sent messages and emails through the portal, and even texted the phone number they gave to me. It is entirely to stressful and the lack of urgency and communication is never a good thing when it comes to working with a company that deals with mental health.

Like other patients, the initial 3-4 months were wonderful with my providing team in Texas. However, issue after issue soon followed as Doctors began leaving Done, appointments were canceled and rescheduled months later without your consent which led to issues with prescription refills, and they began changing your providers without your consent or knowledge. I've been with Done for close to 8 months now, and it's been a tremendous hassle and frustration to get in touch with their team via email, patient portal & their "emergency support line" which literally just doesn't pick up. The past 3 months have been a total catastrophe, it's shocking how little they actually work to care for their patients. While the wait time to see a traditional Psychiatrist is lengthy and sometimes frustrating, choose anything but Done. They will charge you and not provide services or refill your prescriptions. They could care less about their patients.

These responses from their 'Bot "Jane" are rediculous. I've been dealing with the same crap as everyone else. They EVENTUALLY called and offered a FREE MONTH. They also requested that I remove my post from here!!! HAHAHAHA! That's NOT going to happen!!! Today I started getting notifications about them trying to charge my account. DOES EVERYONE WANT TO GET TOGETHER AND FILE A LAWSUIT? Let me know!!!!!!

Wow. Ok, after reading all the reviews and being on hold for 3 hours already today with the run around from 2 people that I have talked with. No solution. I am currently on hold and also going to be contacting the BBB on this. They are taking money without providing the service promised and prescribed. How could a company do you so wrong and ignore actual paying customers who want to pay and only respond to negative reviews?

Garbage, patient abandonment malpractice all over the f!cking place. My provider is no longer with them and i never was notified. Cvs stopped accepting scripts from them as well, which i also was not notified of. I have called donefirst dozens of times to no avail and can not reach a clinician or anyone outside of 'support'. Absolutely ridiculous. I loved my clinician and the treatment i was provided for a year and a half.... til it just stopped for no f!cking reason. IT IS DANGEROUS TO CUT TREATMENT OF THIS NATURE ABRUPTLY. DO NO HARM MEANS F!CK ALL TO DONEFIRST, MONEY IS KING TO THEM. Just suffer with adhd on your own rather than pay a grand a year for their polite headache. Seriously, go f!ck yourself donefirst. Reporting them currently to state medical boards.

I've been with Done for a few months now. The original provider was great, but she left the company. Now, I can't get a follow up appointment with a new provider, can't get refills, and am apparently paying a monthly fee for nothing. It's really disappointing that such a great idea for convenient help ended up being turned into a scam. UPDATE: as with all the other reviews, Done is quick to reply with their standard boilerplate response below, still won’t respond to emails or portal messages. They’ve got people working full time trying to do damage control here and deleting negative comments on social media, but apparently no one responding to patients. A reply here in less than an hour, but no reply for days on end when it’s not on a public forum? This demonstrates what they are really about: trying to blunt bad reviews enough to keep fresh victims coming in.