Done.Reviews of donefirst.com

Hit & Miss Experience I signed up for the site and was hopeful- except I couldn't get an appointment for a month and a half to begin with. Not a HUGE deal, I figured they only had a limited number of providers. Spoke to a NP, she was incredibly nice and we started a treatment plan with Straterra. I knew within 3 weeks the medication was not doing anything but in order to make changes to the medication I needed to make another appointment. Okay, again, understandable so I made an appointment... One wasn't available again for a month and a half. Paying a monthly subscription for a service I was told I'd be able to make monthly appointments with was not worth it at all. On top of that I was also paying for the medication...so it was about $107 a month. For someone who is unemployed it's a lot but I lost my health insurance when I lost my job. Anyway- it was for my mental health so I sucked it up. Had an appointment in September. I used the link provided in my email to "check in" for my appointment. I sat there for 25 minutes (the length of my appointment) and the provider never showed up. The next available appointment? 2.5 months away. Then I got a text saying I missed the appointment? Customer service was super unhelpful when it came to apologizing or telling me what happened- I just wanted to know if I did something wrong so it didn't happen again. I provided proof I was in my appointment but they still didn't give me any REAL answers. They said they'd schedule me a new appointment as soon as they could...which was, again, in 2.5 months. Extremely frustrating experience. They STILL wouldn't adjust my dosage of medication without seeing a provider... which I understand but if the provider is the one that misses the appointment... you'd think an exception could be made or I could see a different provider sooner? I'm so glad I qualified for discounted health insurance last month through the marketplace because now I can just go see my Dr and he's been extremely helpful. I would recommend this service only if its a last resort and you can wait 3 months between appointments...

If I could give zero starts I would. My provider was super helpful but support just went downhill since I started with them in April. My refills usually happen at the beginning of the month so set up my request as usual, received confirmation and I called the pharmacy a couple of days later to verify I could pick it up. Pharmacy said they did not have anything for me. I reached out to support who said the prescription was sent. I reached out to pharmacy again on August 12, still nothing. Eventually (on the 24th!) I got a message from Done saying there was an issue with my pharmacy and they were unable to send my script. Why did it take so long to tell me this? I could have provided alternative forms of communication for pharmacy earlier on. Then radio silence for days. I also wanted to see if I could get paperwork for work and same thing. Seems like requests eventually fall into some void where you never hear back. At this point it has been about a month since my last refill, I have been off my medications for a couple of weeks now and it shows. Although I have had a few good experiences with the service, messing with people's health like this is outrageous. *Edit: Want to make it clear that support by my provider was amazing. Edit 2: Updating rating due to fantastic support by my provider. I wish I had been able to reach them earlier. Edit 3: The big block for my prescription was the pharmacy to fill it. After working with my provider to find a chain pharmacy (think Kroger, CVS, Walgreens,etc) it was filled on the same day. I acknowledge this was out of Done’s hands. However, communication with support could have been much better in letting me know what was going on with the pharmacy sooner instead of support requests being bounced around different team members, me having to escalate through Facebook (I don’t even have an account, I had to create one for this) and ultimately TrustPilot. While I would love to add a star for my provider’s exceptional help, there is definitely room for improvement on the support end.

To better serve your patients the response time to refill modifications and just refills should be under 36 hrs. Also messages being limited to only 200 letters doesn’t give enough to effectively communicate. Also if you change your medication you shouldn’t have to wait a month to address dosage or another option. Basically communicating with provider isn’t smooth. I believe the automated messaging doesn’t check with provider on getting answers. If everything provider did was cc maybe that would help to get inquiries answered. You could refer to the Cc. For the first 3-4 months checking in with provider on all the prompts you have and giving answers to each when requesting a consultation every other week would help your customers feel their health and concerns are being addressed. I appreciate this service. I think through video and or telephone the majority of issues can be taken care of and is the way to go. Also there are a lot of coupons and savings for the costly prescriptions you could look into and pass along links. Also sharing the info on distribution of prescriptions in different classifications in a link will give the knowledge to patients if they are going on vacation and would like to plan ahead so they know how that works or traveling for the holidays. You can’t just get a refill earlier because of some of the prescriptions classifications and knowing these things before being in a situation helps to plan and being informed is better because getting prescriptions for adhd has a stigma attached and you don’t want to be informed by a person who doesn’t think positively about the medicine you are receiving. So informing patients with simple links of if you have a vacation coming up be aware there are classifications for prescriptions and you cannot refill early because of laws. I’m so thankful for this service and hope it can get it’s kinks smoothed out. The pricing is above what it should be as well. Many more companies are starting and cheaper so to maintain who you have I would lower pricing to keep business. Inform your customers with knowledge on prescription savings and laws so they can take care of their health and not get discouraged on not being able to pay or discouraged from people who don’t agree with treating adhd and if you don’t know the laws will come down hard on you and possibly discourage you from continuing your medication because you were humiliated and had know idea. Kuddos to this service for trying to make taking care of us simple as it should be. Keep on keeping on. Also start a Facebook group page for just customers and then discussions can be shared on improvements to service and adhd so we maintain our health and business with you. Thanks again-greatly appreciated.

I really wanted to rate Done as five stars but I started having trouble when I wanted to change things about my prescription. For example, I have been requesting a change from the extended release to the regular release because it’s been affecting my sleep. And every time I ask the doctor says to re-ask closer to refill, so I do, but it’s not close enough, then they automatically refilled my script before I could ask the doctor again so I asked if they could cancel the prescription and do another one that wasn’t extended release and they said no. So here is another month with a medicine I don’t want to take because it’s keeping me up at night but if I don’t take it then my job performance is seriously affected. I loved this service so much, it helped immensely when the pandemic began, but I really don’t understand why it’s so hard to make a note that a patient wants to change meds so you can change it when it is refill time.

I am incredibly frustrated with Done. I met with a provider 3 months ago. I was immediately provided a treatment plan. For 2 months, everything went perfectly. My prescriptions were filled on time. My provider worked with me to find the right medication for me. Come to this month and I feel I’ve been literally ghosted. I’ve sent multiple messages, “consultations”, emails, reached out on Instagram and cannot get in contact with anyone. Now my prescription is far overdue and I can’t speak to anyone about it. I feel it’s incredibly unacceptable to offer people this kind of help and then completely disappear. Update - within an hour of posting this, I received a call and my prescription was immediately filled. Happy to have received an answer. Still disappointed that this is what it took to get any sort of response. It's quite unsettling that reviews seem to matter more than patient experience. Apparently my provider is no longer with the company, however with the amount of similar reviews I've seen I don't see this as coincidence. Will update again next month to see if anything changes.

It's pretty hands off, but can be a great time saver if you already know what medication(s) you need.

It's a decent service to get started but getting prescriptions filled is an absolute nightmare, if anything goes wrong you're going to be stuck without medication for a good amount of time. If I were to redo this I would have googled a bit more and went with a different service, getting help for my ADHD is great but getting inconsistent treatment sucks. Edit: Donefirst reached out and asked me to update. I ended up getting it on the 5th day which kind of sucks and I'm hoping doesn't happen regularly. The medication required a prior authorization though and they processed it in like an hour which gave me a good impression of the service. Overall, I think it's a service that isn't horrible but very dependent on your provider. However, I think the big question is whether or not Done is providing enough providers for the workload or if the surge in mental health care is just making it hard for everybody.

I have had a nearly seamless experience with this service, however for three months now they have failed to switch my pharmacy from publix ($24) to a mail order ($9). As someone unable to work bc of my disability, unfortunately this makes a big difference for me. Otherwise this service is wonderful