Done.Reviews of donefirst.com

I had a great experience with this company up until this month. When it came time for my refill ( last week ) I stopped hearing from anybody. I have been one week without my medication and have called every day without anybody answering, even once. I get generic form letters back in response to emails. Finally after a week I got a message that said my medication had been sent to the pharmacy, which was in fact not true. I missed a call from them this morning and within 30 seconds I was calling back, and nobody answered. I have never experienced such awful customer service. They are screwing with people being able to stay consistent with their medication. I was really hoping this would be the answer to finding a good consistent doctor to manage my medication, but it has turned into more of a headache.

Started fine, then they never refilled my prescription. Don't waste your money. Waited more than a week, finally just cancelled. No replies to any of my emails

I've gotten a whole 1 month in, first consultation was quick easy, got my prescription and picked up the medication the same day... fast forward 1 month to refill my prescription. It's been over 7 days since I reached out about wanting to move forward with a refill and I've gotten no response through their portal after following up 4 times, simply just looking for a response, even if it's one of "oh sorry we're going out of business" or "oh sorry, we're over-worked but were here". At this point, I'll take anything. I've called the 'urgent' support # daily with no response, after 9 minutes it ends up going to voicemail. **Edit #2** The day I wrote this original review (Now 5 days ago) Done assured me they'd make it right. It is now 5 days later, my 'doctor' told me he submitted a prescription that I had to change my pharmacist (which I did), now neither pharmacist has any record of a prescription and it's been impossible to get ahold of my 'doctor', once again they've gone MIA. I call their 'urgent' customer support line twice each day, once in the morning and once in the afternoon. thus far out of 8+ phone calls I've received one answer. The customer service representative was very pleasant and confirmed that supposedly the Pharmacy should've received the prescription (which they have not). She went on to say that'd she call the pharmacy and confirm with me via a follow-up phone call or SMS; this was 4 days ago and neither have occurred. If you want the worst experience ever then Done gets 5 stars. If you want results... go elsewhere. *Edit*: They Reply to this review with a typical response asking me to reply to their request for more details in order to help me. For others facing the same situation and those considering Done. They have not reached out requesting more details. Furthermore when directed to reach out to their support team so they can help me.... the support team is unresponsive. yay.

Can't get anyone on the phone for love or money. I have been out meds for over two weeks now. Calls just go to a line with some hold music that plays for six minutes, then tells you to try again later. Emails go unanswered. Facebook messages get deleted. The only 'communication' I have gotten over the past two weeks is a canned response saying they will look into the situation. Very frustrating. Clearly the company is going under.

Terrible communication . Prescriptions never sent in , can’t get anyone on the phone and get generic messages that don’t even address the problem . When you do finally get someone on the phone after 20 attempts they barely speak English and just say something to the tune of “we will reach out to the clinician and get back to you , it could take up to 72 hrs” meanwhile 11 days later you’re still out of medication . Bad medical and business ethics

Absolutely worthless. Had a zoom meeting Friday, was told my script would be sent the next day. Called the pharmacy and nothing. Over the next 5 days I have sent numerous emails (getting canned responses with no answers to my questions) and called their emergency number several times. Did finally get a call back on day 4 only to tell me that they would get to the bottom of it and call me back the next morning. Got no calls or anything. Called one last time today and got the same automated message saying they were not available... so I left a message saying to refund my money and cancel any memberships. Now here is the really good part.... within 3 mins of leaving that message, I went to the member portal to request a refund and they had already terminated my membership and I no longer had access to the site. So what that means is.... they are listening to the messages, but refuse to contact you or respond. THIS IS A SCAM.

This company seems disorganized, is very lacking in proper communication, and is terribly overpriced for the poor level of service they provide. I was a "member" for 6 days and that experience was dreadful enough for me to cancel and immediately write this review. Reading through the comments here, it seems I may have dodged a bullet.

Second review in a month I received a notification this morning informing me that my prescription has been sent to the pharmacy so I drove to the pharmacy to pick it up, and of course, it was never sent it. Nobody picks up when calling the urgent line, and when messaging them, expect a 2-3 day turnaround time. The moment my doctor can see me, I am cancelling this service, it is not more convenient nor is it helpful at all.