Done.Reviews of donefirst.com

I paid $800 for annual service and my provider won't respond to me to refill my RX and no one will answer the phones. Terrible service. They are literally stealing money from all of their patients. I am an RN in an emergency room and desperately need this medication. This is not legal or ethical and against all medical beneficence. There is no "request for information" that donefirst keeps saying on every review. So stop pretending like you're actually trying to help

EDIT 3: It has now been ten hours since I was told my prescription was sent in, and still nothing. Support has come up with a myriad of excuses. First they blamed a shortage of medication (pharmacy denies they’ve been effected by any sort of shortage recently), then they said my provider is just finalizing my prescription (4 hours ago), and now they’ve just stopped responding lmao. This company is absolutely predatory. EDIT 2: I received a notification that they “sent” my prescription to my pharmacy over night. But my pharmacy never received it. It’s now been eight hours since I got that notification, and still nothing lol. Guess my provider just clicks the “sent” button whenever they feel like it rather than when it actually gets sent. What an absolute joke. EDIT: As you can see below, they asked me to provide more information. This lead to nothing. Now their support won’t even respond. I am sick of having to go without medication YET STILL HAVE TO PAY FOR IT. What a joke. I will be disputing their charges and filing a formal complaint against my provider’s nursing board. I would advise anyone in the same situation to do the same. Original review: Once again, here I am one month later, a nervous wreck. You’d think I would have learned that this company does not care, but I guess not. I have “automatic refill” turned on to hopefully simplify the refill process, and 5 days ago the refill request got put in. 5 days later and my prescription has not been sent to my Pharmacy. The pickup date is tomorrow, and I now realize that I will have to go without my medication once again because of this corrupt company. Complete radio silence from my “provider” as well. But, of course, they were more than happy to take my monthly fee yesterday. Support just keeps telling me they’re waiting on my provider to respond, which doesn’t help me at all, cause guess what? Me too! This is the last time. I will not let this predatory company hurt my mental health any more. STEER CLEAR OF THIS COMPANY.

*Edit* I do want to say that a rep from DONE reached out to my yesterday to apologize for lack of communication and did offer to refund me for the 2 months that I paid for and did not receive treatment. While I did not ask for or expect a refund because I understand I was signed up for a membership, I think that was the right thing to do and I do applaud them for taking those steps with me. I hope that my experience was specific to my provider and isn’t a reflection of the company as a whole. My review is only of my personal experience. While I have chose to still part ways with the company as this is what is best for my personal health, I think that their promptness in responding to my review does speak to some positive attributes. *original review* I just unsubscribed today after using DONE for the last 6 months or so. I have sent multiple messages regarding a follow up since my prescription refill was requested about 30 days ago and never filled. I then find out about a week ago that CVS no longer will fill prescriptions from DONE, so I updated my pharmacy information. Still no response. I sent one more follow up and still no answer. I first thought this company was a saving grace as I have bad social anxiety along with combined add/adhd and scheduling appointments/seeing someone in person is terrifying to me and prioritization/executive function is something I struggle with. I found a med routine that was working, communication was great. Then…Radio silence. Now I’m going a month without my meds, feeling very much out of my normal self, and actively trying to find a new provider which has caused for my anxiety and stress levels to sky rocket. I feel like a company that is helping treat things like ADD/ADHD should understand the importance of consistency and communication with their patients. I don’t know, it could just be my specific provider, but based on that experience alone, I would not recommend.

once again having the same issues i’ve continued having. my doctor hasn’t gotten back to me. someone from support has messaged me about resolving the issue and still nothing is happened. I’m on 3 months without medication. i just got charged for another month and i think it’s bullcrap they get to rack up $79 bucks a month and never actually treat patients.

This company is a joke. They claim to know how to treat ADHD specifically but they do not even follow medical guidelines. For people who have had ADHD for years and trying to avoid the everyday hassle etc., THIS IS NOT FOR YOU. Be prepared for messages that aren’t answered and be prepared to be started on the absolute lowest dose available. I myself did it and I also had my son try this company as we were tired of going back and forth to providers office….. NIGHTMARE. I have been diagnosed and treated for this for 15 years. I was started on a “10mg” Vyvanse daily and my oldest son (22yr) was started on 5mg daily. It’s a joke. So not only did withdraw symptoms kick in ….good luck on getting a response to get dose adjusted. I’m assuming they have a protocol they go by as far as dosing which means TREATMENT IS NOT INDIVIDUALIZED. Being a healthcare provider myself…it’s a shame. I hope this company doesn’t last. I’m sure they do the dosing like this to keep people coming back. They should be reported. Do not recommend.

Since this is apparently the only place they seem to be responding to people I have to leave an extremely negative review for For the service provided by Done. I have been a patient for over 14 months. They state that their payment is due on X date and they always take the money 2 days prior. It has been 13 days since my medication request. If you put in a message to your clinician you get a message from the care response team that is automated. This is a recent change and extremely frustrating. If they are no longer providing service in my area they should have at least stated so I could have made other arrangements. Now I fear the potential of withdrawal from the medication I was prescribed, And for me to get in to see someone face-to-face to continue my treatment I have to wait over a month, and have to start over with testing and treatment. You will pay for a service they cannot provide.

Do yourself a favor and cancel. Done is not worth this headache and anxiety. I’m sure it was good at first but obviously got way out of hand and they can’t keep up or really don’t care. I canceled just now and feel so much better already.

I am dissatisfied and disappointed. After a wonderful meeting with my clinician as a new patient - nearly a week later , I am still waiting on the prescription to be called into the pharmacy as well as my appointment information to be populated in my patient portal. It is as if no services were rendered and money was stolen. It can’t be the case so there has to be something going on. Any attempts to communicate with Done have resulted in no responses. Take a look at the other reviews and judge accordingly.