Done.Reviews of donefirst.com

After suffering from symptoms of ADHD for over 5 years my personal/work performance had decreased drastically. Desperate, I opted for Done as I was seeking a convenient telehealth option. I was able to secure an appointment 3 months after request to which the provider was a no show and my only option was to wait 3 more months. So 6 months total. When I finally got an appointment the clinician was helpful, supportive and we agreed on a treatment plan. She told me to send a message about 7 days before I was due for a refill. That time comes... message sent... no response. During this time 9 messages were sent to multiple support emails and via the portal. What did I get? an automated response each time. Done states on their website that for a $79 a month you have 24/7 online care support – wrong. You get a canned response from an alias name. Zero human contact. Worry free refills - wrong. My second refill was 7 days late and was the exact same as my first (where we eased on my medication by taking only 1 a day for 5 days and 2 a day following). 100% satisfaction guaranteed - wrong. I was in a panic for days, sending message after message, calling the emergency line, requesting another appointment only to get zero care in return (minus just a refill of my very first prescription). How they position themselves both in paid ads and on their website is deceptive. I felt so scammed paying the membership fee for no real patient care and no contact with a human (other than my first appointment). After reading the reviews I see that others have had the same experience and also see the Done is quick to reply to them. If only they could have done that with the service everything would be great and this review would be much different, but after 3 months no contact with me that is sadly not the case. For those without insurance or the ability to see an in-person psychiatrist, I hope so much that Done can improve its customer care. In theory it is a convenient solution. However, if you're seeking this as an alternative I encourage you to look at the reviews and use your best judgement before committing. If you're lucky maybe your clinician will show up and not ghost you after 3 months of waiting on your appointment.

Second review. So happy to be over this service. They are still advertising on Facebook and other places for their services knowing full well they are going under. They are literally ignoring most if not every subscriber, and still all they are worried about is taking new customers’ money knowing there will likely be no follow through. This is an abomination. My first appointment was early May. It was cancelled thirty minutes before my scheduled appointment time. Cut to May 25th I finally was able to see Diane Hirtzel in Indiana. She was nice and compassionate but something seemed amiss when writing to her in the portal answering a question she had wanted clarified, it seemed to only go to automated responses. I’m pretty sure I never had an actual way to speak to my provider through the portal it always went through someone else. Then my practitioner left, so my first and only script from this company was sent in through a sketchy doctor in New York and no other refill was ever sent in (I’m on “refill was requested 25 days ago 😂.”) Then my insurance wouldn’t cover the meds even though I got a prior authorization and was approved for a year, BECAUSE it was a different name on the script than my original provider I spent two weeks getting the PA for. 😂😂 Couldn’t be a bigger joke of a company. You can tell through their very lacking website what they are. CVS and other pharmacies have stopped taking Rx from them. They really must be a sinking ship. Or total scammers at this point if not. How dare they take on new clients though, with so many other unsatisfied ones. Not to mention ADVERTISE/ promote like they are still helping people !! 🙄 A royal slap in the face. Try KlarityADHD, their website is actually professional and the appointment much more thorough. My script (which I am now a month behind on due to done), was sent in while I was still in the meeting with my practitioner. Plus there is no monthly $79 fee and they use actual medically approved adhd testing and extensive assessments. The difference between these telehealth providers is night and day. Get it together Done. But I’m afraid it’s much too late for you guys. I smell lawsuits. I am not even going to expect my refund for service I didn’t receive (only headaches) for May. If you refund me I might consider being less harsh in this review. Though I feel honesty is crucial and could potentially help many others avoid being scammed by DoneLast.

They respond to my email by saying they will keep me updated on my situation but have done nothing about helping me with my medication. I need an adjustment and refill and still nothing in over 2 weeks. They still charged me even though I have not been in contact with a provider in over a month because they won’t respond, I have reached out multiple times and they are still awful at fixing things in their promised “timely manner”. I would not recommend to anyone. Update: I deleted my account and canceled. My final straw is they finally got back in contact with me but clearly didn’t read the emails and messages I sent in the website. They proscribed me the wrong dosage and wouldn’t get back with me when I tried to tell them. Yeah. Don’t do it.

Has anyone received a refill in June? I’m starting to believe that there are no providers working for Done anymore - and now they’re just trying to milk every last dollar from their subscribers before everyone realizes the company is out of business. Every time I call the urgent help line I’m fed a bunch of promises that my refill will be sent soon - “just wait another 5 business days” “no sir, this is not a scam, we are working to find another provider for you”. It’s been 20 days passed my refill date now. Does anyone know of a similar service that we can utilize for adhd treatment?

Finally done with DONE. If you cancel with DONE as I have make SURE you contact your credit card or bank prior to or same day to let them know as Done will continue to charge. My CC blocked them. They tried to charge me AFTER I canceled and were blocked. Also, be aware that large chain pharmacies are beginning to block ADHD Rx from telehealth providers due to fraud, abuse or misuse. Which is EXACTLY what Done is all about. Charge patients monthly with NO accountability. The DEA is already investigating another company for this so called "healthcare/telehealth." I have made a report to DEA (trustpilot wont allow link) and BBB (trustpilot wont allow link). The BBB has them rated as 1.14/5 with an F score. Here is an article that is about CVS refusing DoneFirst (trustpilot won't allow link). Even though trustpilot won't allow the links it is VERY easy to do a search and find everything. I also sent complaint to the OIG and HHS.gov. If I can help just ONE person avoid DoneFirst and the headache and fraud it is worth it. I will say that without TrustPilot I wouldn't have been able to get through this with DoneFirst. TrustPilot is the only place I have found that is reliable and trustworthy. Thank you TrustPilot!

Like the others have stated, I cannot get in contact with anyone to refill my medication. I submitted a request for refill 13 days ago, called them numerous times without any answer and wrote many emails and messages. I don’t know what else to do. I cannot believe that a company like this would do this! Does anyone know how I can get help?

Done went from great to awful in a very short period of time. A couple months ago I noticed a much longer lag time in responses to requests for help, and there were several prescription mixups. This month, however, it has been 12 days since my prescription has been due for renewal and I can’t get a single response from anyone. I called their “urgent support line” only to receive no answer. This company seems to be abandoning the patients it claims to love so much on its many blog posts about how great they are. It’s worse than a joke because this medication changed my life and now they’re pretending no one’s home. cruel. edit: I responded to their request for information immediately but other than the reply asking for info, zero action. is this company even still running?

My very first script was fine. And then it was all downhill. The time it took to get my refill went to 3 days, then the next 5 days, then the next 10 days, and now it’s 11 days and they don’t respond to messages and no one picks up at their “urgent matters” phone line. Is anyone at this company working anymore, or are there just MBA holders in suits just laughing as they receive their scam money from all these desperate patients? I highly, highly recommend against using this service, and from my research, it seems the experience is the same at other telemedicine ADHD websites. Now, time for the Donefirst social media employee to reply with a lazy caged response.