Done.Reviews of donefirst.com

I started with Done in Feb of 2021 as a cheaper alternative for medication management. They started out as a decent organization to work with, good experiences with my provider, timely responses from the customer service team, no pharmacy or billing issues, but that has definitely changed. I would have recommended them 6 months to a year ago, but it definitely seems like they are a company that is falling apart. Last few months have been consistently frustrating. Refills are pretty much guaranteed to be weeks late and you have to hound them to even push things through (currently a week late now with no responses back from Done), scheduling a consultation is nearly impossible, and the communication with their teams is spotty at best. The worst aspect of all of this is there is no recourse, no way to remedy a situation other then waiting for them to potentially get around to it (not a great or very responsible strategy for a mental health service provider). I get the sense from reading others reviews that these are wide spread issues. If anyone is looking into joining Done at this stage, I would highly discourage you and recommend looking into other options. They have(or had) good people and the concept was great, but whatever is impacting their company (different regulatory pressures, staff attrition issues, technology problems), it's a nightmare to deal with and doesn't look like it will be getting better.

Service has fallen off. I’ve been using Done for over a year and for the first 8-9 months it was great. Then they switched providers on me. Since then, each month my prescription has been getting delayed more and more. I can’t even get a response from my care team for a simple question these days. I will likely be cancelling since I’m paying for service which I am not receiving. It seems that the whole situation with CVS has really brought them down. If they even communicated out what was going on, it would be a little more understandable, but It’s been radio silence from them.

Seemed good at first, I got an appointment where the psychiatrist said she'd prescribe Adderall, now it's been a week and the pharmacy hasn't gotten it. All modes of communication are totally unresponsive. I assume this was a scam.

I've literally been trying to reach them for weeks. Once you pay them, they stop caring about helping you. I'm filing a complaint with the state board of pharmacy. Done, if you're reading this, how am I supposed to get any resolution to my issues? To anyone else reading this, DO. NOT. USE. DONE. Edit: apparently the only way to get Done to care enough to respond is by publicly posting a review that shows how terrible their service is. I’ll update this review as to whether they resolve my concern.

Again, just like others have experienced. I am 5 days late on my refill and keep getting an auto response that they are “working on it”. They are not late with charging me. Super upset that I counted on my NP and have been left high and dry. Don’t know what to do at this point but this situation certainly isn’t helping anyone with adhd issues, just adding to the stress of it all.

Switched my NP without my knowledge. First NP was amazing, on time with my refills, always responded quickly to any questions I had. My new NP was late sending in my medication last month. My pharmacy didn’t have the quantity to fill it, which resulted in me being out of meds for 4 days. And now this month, I can’t even get a refill. I sent in my refill request 4 days ago, no response. Messaged my NP, no response. Messaged support team 3 TIMES, no response. This is absolutely ridiculous EDIT: today is day 5. Still nothing from my NP. If this isn’t resolved by end of day, I’ll be filing a report with the better business bureau. This is neglectful. UPDATE: medication received. It’s insane the amount of hoops and loops I had to jump through to receive a refill.

I have been with Done for over a year now and no issues. I have never changed medication, I have auto refills, nothing has changed AT ALL. I went to call my pharmacy for my refill and they don’t have it. I have been speaking with them since 8 am their time up until closing, still no resolution. I am leaving town and for some reason-a provider can’t sign and send my medicine in. I suggest everyone having issues to report to the medical board/joint commission for negligence. Reading the reviews of people dealing with the same thing I am is so insane. To think that a company who prides itself on taking care of individuals mental health, actually end up causing more mental health problems. If this company can’t handle their primary job, they do not need to continue servicing patients in need. Please do not respond apologizing as I’ve heard this over and over all day long-still no resolution. Be transparent with your patients, and your customer service agents who have to deal with the lack of care you’re providing and it’s not their fault at all.

5/21/23 they’re trying to get my accurate and honest review taken down. Update: I have canceled my account with Done after almost 2 years and thank God I am finally “done.” The lax laws due to Covid created a breeding ground for companies like this to take advantage of the lax prescribing laws for telemedicine. It was a recipe for disaster not only for the patients but also the prescribers that were employed with these types of pill mills whether they realized it or not at the time when they joined. It puts their licenses at risk all to make the fly by night company more money. I’m sure providers left out of fear and pressure of diagnosing within a one hour appointment and the overwhelming amount of patients that they were being given at a time. ADHD is not a one time telemedicine diagnosis. Not having to meet with patients at least one time in person before prescribing a controlled med became more lax with Covid. And most people if not diagnosed as a child usually don’t have ADHD as adults. Of course, there are many that went undiagnosed their whole lives until now. In theory this company was helpful and a good idea for the right patients. But looking at all the marketing by Done, ADHD was made out to feel like a mockery and just a handout diagnosis to whoever made an appointment. I’m rather shocked that they went on this long. When I first started with this company it seems like a very legitimate service and as time went on their advertisements and TikToks, snapchats, and Instagram became almost offensive to me and probably others that actually do have ADHD and have struggled for probably most of their lives. To put that many people on these types of medication whether they truly ADHD or not was truly reckless. These are medications you can’t just stop cold turkey without consequences. The pressure of actually producing a diagnosis when you’re asking for probably over $100 upfront for an appointment is crazy. The better option would’ve been to ask for a lower fee for an initial consult. Then if appropriate move forward with a second appointment. It became where people expected a diagnosis for their $150 rather than due diligence. Patient abandonment will likely be a problem 1st response: I explained what was going on to my primary care and the importance of me having one provider ideally and sticking with one pharmacy ideally especially with these types of medications. I’ve been passed to three different providers at this point. As time has gone on in the last few months it’s gotten worse and worse trying to communicate with my assigned provider. In May, other companies like cerebral and ahead had to either stopped prescribing controls or shut down completely. The writing was on the wall with this company as well. I’m sure providers were leaving left and right because they were worried about the pressure of prescribing narcotics frivolously and the repercussions. It really makes it horrible for people to actually have ADHD And rely on medications to function everyday. I got an email saying that after two years of filling my medication at CVS, so I can be on the up and up, they are now requiring I move pharmacies. I work as a pharmacy technician and was nervous about this email. The last thing I wanted to do was make it look like I’m pharmacy shopping. Turns out CVS and other major chains are refusing to fill prescriptions from this company. After getting the runaround from this company for over a month now, it’s safe to say they will be banned from almost any pharmacy that tries to fill the prescription. This puts me in a really bad spot because know if I want to move my care over to my primary physician, I now run the risk of it looking bad on a cures report because they’ve sent my prescription to multiple places that also refuse to fill their prescriptions. I know I’m not the only one dealing with these issues and it really is terrifying to think how many patients have been abandoned by providers with this company. It’s been nothing but a nightmare and I’m out of medication. and I’m only hoping I can switch to my legitimate doctor instead. The amount of effort and time and stress and hardship this has caused me is unreal for some thing that went fairly smooth for almost 2 years. Of course that was kind of a nightmare dealing with them over the last two years at different points but this takes the cake. Eventually no pharmacies will ever fill their prescriptions and they will get shut down. I’m surprised the DEA/FTC haven’t stepped in sooner. I don’t want to be in cahoots with a company that doesn’t follow rules and frivolously hands out rx’s/diagnoses for a few. I’ve struggled with this condition since I was young and only went to this company because of Covid and because I was relocating. And now I’m in a bad spot with this whole situation. Im glad to be DONE