Done.Reviews of donefirst.com

Edit: After my initial review, Done. made an effort to contact me and remedy the situation. They have been apologetic and were able to send a refill to my pharmacy. My pharmacy was out of stock due to the national shortage and they have quickly resent my prescription to a new pharmacy. They reimbursed me for the month I did not receive my medication. I would also like to add that in the 18 months I've used this service, this is the first time I've not received my refill on time and I understand that this specific incident was out of their control. My prescription was meant be renewed on October 10th. I sent in the request and went a week without hearing anything. Finally, after multiple requests and emails, I was sent a generic message. Yesterday, Oct 31st) I finally received an email stating I was already on a priority list for my medication refill. Though I appreciate the response, being on a priority list hasn't helped the fact that I'm nearly a month past due on my medication refill. I have enough shame surrounding my diagnosis and now this company has humiliated me further by requiring me to beg for medication. It is worth it to add that while my medication refills are delayed, they had no problems taking my money last week. It makes me feel worthless and used. To claim that you're a mental health company while willingly withholding medication from your patients is wrong. Your money is more important to them than your life or mental health.

While the ease of setting up the appointment was great, the best part was how thorough and comprehensive the Doctor was. I did not feel rushed or pressured in anyway. The Doctor listened to me and asked questions that helped me communicate my issues more clearly.

I was able to get an appointment that worked with my schedule, was affordable, and where the physician cared about helping me. This company is very well put together and is extremely useful

Accommodating and easy to use. They listened and came up with a treatment that has truly benefited me in my personal and professional life.

Customer support was responsive and helpful and I appreciated that my physician was attentive and responsive to my needs.

I had been struggling for years with what I perceived as “personality flaws”. After being encouraged to seek help, I decided to make an appointment with Done. I was grateful for the online visits that had flexible hours. My life is incredibly busy. As a result, I simply did not have time to find a doctor and sit in a waiting room for hours. In my initial appointment, my doctor took time to listen to my concerns, and to address things that had been issues for years. She made a plan and explained everything I needed to know. I was concerned that medication might interfere with my life or “change” my personality. She assured me that my medication was there to help my life, not unsettle me. I have been following her plan for 3.5 weeks now. I am amazed at the difference. This has really been life changing for the better for me. I understand why I do some of the things that I do, I make a plan for situations that are challenging, and my medication keeps me on track. Because my doctor listened to my concerns and put me on the best medication for me (and checked in to make sure I was adjusting to it well), I have found this to be a very positive experience. Not only is my ADD (which I didn’t know I had) under control, but my anxiety is better. I am grateful for this service.

So far this is one of the best decisions I have made for myself this year. My doctor, the ease of it all and just the user friendly component has been absolutely amazing! So much easier to communicate and get answers right away. If any of that changes, I will certainly leave another review.

I've had zero issues with this service so far. My provider was kind and attentive and listened to my whole medical history. Within two days of the appointment I had my prescription (paid for out of pocket cost less than $40 with GoodRx). I think the reason many people are having problems is not with DONE itself, as they do EXACTLY what they advertise. The issue lies in the pharmacy/ insurance provider. Insurance companies work with pharmacies and intentionally make it difficult to aquire scheduled substances, regardless of if your diagnosis requires them and have zero history of abuse. This is *extremely discriminatory* practice on their (insurance company's) part. Wellbutrin (which costs thousands of dollars) and has literally been pushed on me by countless other doctors and I've never had a problem filling these with any insurance provider, and I don't even have depression. I suppose ADHD patients just don't make them enough money! Anyway, complaints regarding prescriptions not being filled should be directed towards your pharmacy and insurance provider. Perhaps the whole medical industry conglomerate in general. Just my thoughts though. DONE is doing good work breaking free from medically-accepted malpractice.