Done.Reviews of donefirst.com

Avoid this "company" at all costs! Their service is so borderline nonexistent after they get your credit card info that I'm honestly baffled they're allowed to continue considering the incredibly sensitive and critical care they are mismanaging constantly (for so many other people as well if the countless negative experiences here are any indication.) -24 days and counting to reply to my first message requesting assistance sent through their website (they claim to reply within 72 hours) -6 days and counting to reply to message 2 -A dozen attempts at calling their customer service phone number that all automatically hung up after 10 minutes of "waiting for a representative." (They claim this is their channel for "urgent" contact requests, I seriously doubt now though that they even have an employee to answer those calls.) -0 availability to set up an appointment with a provider at ANY point after your payment information is collected. -Collecting payment days early despite complete lack of service/assistance. You will not get help here, go elsewhere unless you want to get taken advantage of completely.

Is leaving a poor review the only solution? Everyone beware!! They charge you monthly without issue but take weeks to refill your medication. Knowingly taking advantage of ADHD patients. Payments come out on time yet refills take weeks and weeks, leaving patients without medication for weeks on end.

Everything has been okay for a year now. It seems that now they’re basically close to shutting down now and there’s essentially no support and no prescriptions being filled. My prescription is now 19 days past due and it’s been 5 days since I’ve messaged them about it.

Two months ago it took over one week to send in my prescription to the pharmacy. Last month it took two weeks! Now this month it is going on 8 days waiting for a refill with the single message; “your clinician is working on it.” As another said, if you can’t get the refills prescribed, don’t charge me. The total amount of days I’ve not received service yet paid for Done is going on 1 month now. Can’t even reach out to them because they don’t respond. I recommend staying away from this company unless you enjoy consistent headaches and wasting your money.

Does anyone even work at this company anymore? I was having such a positive experience with Sarah for about 5 months and then all of a sudden I couldn't schedule with her and my CVS pharmacy said they are not filling scripts from Done so I changed to a Vons and they sent out the script but they wouldn't fill it either. So now I am just trying to get them to send it straight to me like advertised on their portal and no one is responding. Very annoying and Sarah was apparently promoted she was great and always responded to me so happy for her and displeased with my new NP. Caution to anyone looking into this.

I wish I could give this 0 stars. Going on 17 days waiting for a refill “your clinician is working on it”. Yet, my card was charged right in time. If you can’t get the refills prescribed, don’t charge me. It’s absolutely ridiculous. I’ve reached out and received 2 different responses, one stating that I’ll be our on a waiting list for a new clinician….meanwhile, my card is still being charged. Terrible experience. Save your money.

The company's name works great for puns lolol. I've already written one review, and I'm writing another one today. "Why are you writing a second review, Nate?" I'm assuming you ask. Because, dear reader, I can't get a single damn answer out of this company any other way. I'm sick of sending them messages and calling them only to get no flipping answer of any kind. "Requested 24 days ago. Your clinician is working on it." Working on it MY ASS. I'm paying $79 a month for what, exactly? I'll bet $5 that shortly after this comment is posted, I'll get a phone call from someone working to resolve the issue. That's how it happened last month. At this point, I don't even give a damn. If you bother to call me at all, I'll take the renewed prescription THAT I PAID FOR. If not, oh well. It's my fault for being the idiot that trusted you fools. One way or another, you aren't getting another dime out of me.

I've used Done for the past several months and the prescriptions seem to come inconsistently when requested. I had to change my pharmacy because I was previously using CVS. Now going on 8 days since the prescription request was made for the new pharmacy. Would like to know when this will be resolved!!