Done.Reviews of donefirst.com

The fastest response time I've ever seen from this company is their replies to negative reviews LOL. I started using Done a few months ago. I recieved my original appointment and was prescribed one medication, which was basically a refill from a previous company's provider I stopped using. After that one appointment, my provider was switched with no communication. I had a video appointment that was very awkward because neither the new provider not myself knew what was going on with the change, so we ended the appointment for me to contact support, again. Their response was to bill me for thst appointment and lock me out of my account. When I contacted them again infuriated, they refunded that appointment them said they were doing me a favor by waiving my account reactivation fee. Since then, I have never been able to schedule another appointment and the only support responses are "sorry, we're looking into it." Fast forward two weeks of emailing support for help, my account is locked out again. If I want continued services, I need to pay the reactivation fee. Never once did I request deactivation. I was constantly asking for an appointment with the new provider with no resolution. Very poor business practice and shame on them for preying on people with mental health issues just to make quick cash.

Terrible. I had my last refill at the beginning of May. After weeks of patience, I still have not had my prescription filled, but my card has still been charged. I beg you to save yourself the hassle and avoid this company. This is the third time in my less than one year tenure having to wait more than 3 weeks to resolve an issue. I believe my refill has only come on time ONCE, whereas I am confident my card has been charged on-time to the second each month, without hesitation.

The initial consultation and prescription was great. However as time goes on it is impossible to get your medication refilled on time or to speak with your clinician in a timely manner. However, the one thing they do get on time is charging your credit card for the monthly subscription. It seems my experience is not unique as a lot of other reviews echo the same type of experience.

Very frustrating. Like many reviews that I have read (and have since been suspiciously deleted), the first couple months were great. Then prescriptions are not refilled, response time takes forever or is non existent. Every month for the last couple of months I have to reach out to the support team because my provider is completely unreachable and my medication is called in weeks late. However, they do manage to bill every month. Completely unprofessional. You can’t even schedule time to meet with your counselor because they are completely booked. False advertising and they hide all of their comments on Facebook, which should be a dead give away. Don’t waste your time.

Got my first prescription and had issues after that. Never got my refill. Couldn't reach anyone except an bot replying in email. Malpractice company right here. Also I did find a article that providers are denying prescriptions from this company and Cerebal. Wouldn't do business with this company. Mental health is at a high and this company doesn't care.

All was great for the first six months, but when I called my pharmacy about my latest refill it was never sent in. Apparently, my provider no longer works there and they had no setup for any of her patients! I am now on day 5 of waiting for my refill and after reading the other unfortunate experiences that everyone else is currently having, I am not holding my breath that I will ever get it. To take advantage of mental health patients is a different kind of low. They will draw money from your account right on time, but as for getting your medication, it does not seem to be a priority.

I had an appointment in April, it’s now almost july and I still haven’t had my prescription sent it, despite paying $80 a month.

I have used this service for about six months without issue, but now my pharmacy (Rite Aid) won't refill my Rx. Rite Aid said they, as a matter of company policy, won't refill any Rx's from this provider. After calling Done several times today without anyone picking up I tried back late in the day. After 20 minutes on hold they could not tell me why Rite Aid would refuse to refill from this provider. However, they said they are looking to send my Rx to a new pharmacy. Weird. EDIT: Since the time of the above review I have spoken with Done twice on the telephone and sent numerous text messages. They have failed to do as they promised and send my Rx to a new pharmacy for about a week. I informed them I am out of medication. The lawsuits and bankruptcy are only a matter of time.