Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Done, donefirst.com
Website
donefirst.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have had a great response from Donefirst with my concerns and feel they really do care about their patients and I recommend them to anyone who needs quality care.
Response from Done.Jan 25, 2023
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
DL
Dylan L.
Trustworthy and considerate.
Ran into bit of hiccup when scheduling my first appointment, but they promptly reached out and demonstrated that they were sympathetically adept. Thank you!
Response from Done.Jan 17, 2023
We're so disappointed that your experience does not meet our high standard of care - please reply to our request for information so that we can make sure your issues are resolved.
IR
Inoha R.
I have been with Done for one year. Must try!
I can honestly say I have had a very good experience with Done. My job is very time consuming and leaving for appointments have always been extremely hard. This made it possible for me to get the service and medication that I need it. I was hesitant and thought I would be waiting my time. But the process was easy and I got great results.
Response from Done.Jan 13, 2023
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
CE
Chris E.
No complaints
I see a lot of negative reviews, but I have no complaints. In my experience, the caregivers have met with me in a reasonable time frame, have worked with me through my issues and have responded to medication renewals within the 1-3 day window even during holiday season. After a move, I had to switch providers and Done facilitated that as quickly as possible. After about a year of care from Done, I have no intention of leaving them and feel like this is far superior to all my past face-to-face interactions I've had regarding my ADHD treatment.
Response from Done.Jan 13, 2023
Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!
JS
Jeff S.
I have really enjoyed the convenience…
I have really enjoyed the convenience of this service. I have had no problem with getting appointments or getting my prescriptions filled.
Response from Done.Jan 11, 2023
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
WN
Whitney N.
Terrible
Terrible. First they make me an appointment with the wrong provider then when I finally get the right provider I never get a perscription sent over and can’t get ahold of anyone and no perscription updates. Scam company..
UPDATE I was able to get my medication, it was a bit of a process with changing providers and then there is a shortage of the medication I’m on so we had to change it… but they did call and help along the way and then extended my membership for a month due to the mix up. Should be good from here.
Response from Done.Jan 10, 2023
We are so sorry that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
JH
Jaime H.
Strong recommend. Without Done, I wouldn't have a job or a stable family.
The amount of negative reviews have compelled me to write a review of my own. Speaking only for myself, Done has been an absolute godsend. I am a 30s male in the Bay Area, and the massive shortage in ADHD medication has presented major problems to those of us with ADHD. Doctors are hesitant to prescribe, and local specialty clinics are backed up with wait times often spanning months. I turned to Done out of desperation, and with a healthy amount of skepticism. It has surpassed my expectations.
Done gives me affordable access to the medication I need to hold down a job and thrive. Before using this service, I had 6 jobs in two years. It is extremely, extremely important that telehealth companies like this be allowed to continue and prescribe medication.
If Done didn't exist, my alternatives would be:
- Try to join a local mental health clinic and wait 3+ months
- Go off my medication and hit the same spiral that has plagued me my whole life. I tried this method for over a decade, in good faith, and it doesn't work. Non-stimulants. Therapy. Exercise. Diet. Sunshine. Everything. Only my medication helps.
- Access my medication on black or gray markets, but I don't even know how to do this, and there's no way of knowing if what I get is legitimate and not something else.
I need my medication and only Done allows me to access it. So when I say it's a "lifesaver", I am not exaggerating. I mean that literally. I understand that people abuse stimulants and that it is a controlled substance, but for those of us who genuinely need ADHD meds, Done is our only option.
Response from Done.Jan 10, 2023
Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!
WI
William
Very helpful
Very helpful
Response from Done.Jan 8, 2023
We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.