Done.Reviews of donefirst.com

Wow. I was so excited to finally be able to address my condition and due to my work schedule, telehealth seemed like the perfect solution. First consultation went well, until I asked about my initial prescription. It has now been four days with either: a) holding multiple times on the phone for 10+ minutes, only to be disconnect "no-one is available to take your call at the time". 8 phone calls - disconnected, or b) Then, when I finally do reach a live person, I am given some crap about "our system is updating" and I had to press for a straight answer as to when the "system issue" would be resolved so I can pick up my first prescription. 1- 3 business days was the response (in addition to the 4 days and counting) So - no phone staff to process incoming patient calls - not accepted at the largest Pharmacy chain - Walmart and unintelligible responses from the staff, when you do finally get through. They collected my insurance information (I am presuming to file the sessions with my company) and yet still charge a monthly "membership fee". And now I cannot even get my initial prescription filled. I am researching which government agency oversees this company to lodge a formal complaint about their business practices and am considering referring this to my family attorney for legal action.

I have not had my prescription filled in over a month and they won’t answer emails or their customer service calls. How is there someone on here responding in 3 hours when I can’t get in touch with someone in 4 weeks!! Your customer service is what will drown this company. Stop focusing on ONLY new clients.

I have a paying membership and this is the second month in a row where I do not have my refill on time. Last month, I wasted hours and hours calling customer service, with no response and finally got a refill but 2 days without medication later. This month, I have the exact SAME experience - I am calling and calling, their phone line disconnects and no one answers because they aren’t paying for enough customer support. I’ve emailed, sent chat messages and tried to contact my prescriber on their site, with NO response after 3 days. It is medically unethical and down right medical malpractice to promise patients “worry free” refills and then not only do they NOT send them in on time, they don’t even contact patients to tell them they will not be able to fill their prescription. It is an absolute scam. I am beyond frustrated and think this is negligent behavior to mess with peoples mental health medications. You are a lawsuit waiting to happen. Update at 1:30 pm EST - I replied to Done and sent my phone number and email. I’ve also DM’d the information to them on social media and sent two additional emails this morning and am currently on hold but keep getting disconnected on their customer service line. Despite saying they are concerned here and want to investigate and resolve the issue, no one has called me all day. It is not hard to reply to an email or return a call. The fact that even after leaving reviews like this that you do nothing to fix the problem confirms that this is medical malpractice and false advertising

I got one prescription filled and then CVS stopped taking orders from DONE. DONE makes you schedule an appointment with the Dr before they will return calls and they will never answer the "emergency" line. Over the past 2 months they have "Fixed" the problem by sending me to different pharmacies one at a time only to be told "we dont take perscriptions from DONE". They refuse to help even when I send detailed messages how badly they are messing with my life. 4 Pharmacies later and I cant get any responses because I am out of "Free Consultations" this month. It sounds like my Dr is trying to help every time I get ahold of him, however, DONE cant figure out how to pick up the phone and communicate. 2 months with no meds and no answers and no apologies.... Oh but they still charge me right on time every month.

Used Done. For over a year. Has a lot of potential but they have really failed. First: Takes weeks to get in for initial consultation. Second: Almost all the replies are scripted. Every month the ‘provider’ says the same thing. So you send a message regarding how your treatment is going and a few days later you’ll receive a reply that’s scripted and usually doesn’t even address your problem. Third: They send over the prescription like 2 weeks early, so the pharmacy can’t fill it and then you have to call the pharmacy when it’s really time because it won’t automatically be filled. Fourth: Now most pharmacies won’t even accept prescriptions from them. So I had to switch pharmacies and it’s been over a month and they haven’t sent my prescription. I have called Done. You wait on hold for 8 minutes and it says no one is available. I have emailed, I have texted. No replies. Now they billed be another month. I have asked for a refund for the month they didn’t send over, still no replies. Fifth: Insurance won’t reimburse because Done. Will not give the provider tax ID which is required for out of network reimbursement. So their website is also a lie. I finally cancelled.

Expensive. Short impersonal doctor meetings. Insufferable support. Not a proper way to handle your mental health. There are better solutions. AVOID! E-Scripts no longer accepted at most pharmacies

Everything was fine but recently they have stopped working with a number of pharmacies. I tried switching my prescription to a new pharmacy but after they switch it for me it was discovered they didn't work with that one either. Now I'm almost 2 weeks without my Vyvance and no one has replied to my email from over 6 days ago. I am a professional who relies on ADHD, I would never have signed up for this service if I knew it would be like this.

SCAM DONT EVER GIVE THEM YOUR CARD INFO. ONCE THEY HAVE TOUR CARD INFO THEY will keep charging your card. They scheduled a random appt which I never asked for with no way to cancel and no way to take my card info away. Had to cancel my card and get a new one. And block automatic billing so they can't keep Taking my money. This is complete bs and should not be allowed to practice business.