Done.Reviews of donefirst.com

Update**** Going on day 12... still no help or correction from Done. It is absolutely incredible, because what they are being asked and paid to do is incredibly simple, and they simply will not press "send" on any emails or the refills for people they are managing something as serious as medical care for. I am baffled and shocked by how this organization is currently operating. ******** I used to love Done and wrote them several five star reviews in the past and I don’t understand what has happened to them. My provider was great but I cannot get my Rx sent to my pharmacy. They sent it to the incorrect pharmacy and I have emailed repeatedly and there as been no response. My refill request was sent ten (10!!!) days ago, and this is beginning to significantly impact my mental health and well being, because it is important for me to manage my medications. It is really extremely upsetting.

Had to wait weeks between replies despite the 24 hour response guarantee. Trying to simply get a refund for 2-3 months of service where I was unable to get a response or pharmacy change and every time I contact support, they ignore or divert my question. Really unhappy.

I usually have no issues with getting my script called in but it’s now 5 days past when it should have been sent in and no one will answer my “consultation” messages on the website or emails.

Having issues getting prescription sent again again this month. It’s difficult to get a response. I paid for year so I can’t even stop paying. It’s sad because it really helped. No customer service. Still can’t get in contact with them. Says was sent to pharmacy but pharmacy never received

Update: Done was prompt to respond asking for more information to do absolutely nothing with. It’s a shame that people reach out for mental health and you take their money without providing services. Do not trust this company!! I have yet to receive a prescription. I’ve called the number and NO ANSWER. Sent numerous emails. NO RESPONSE. Satisfaction guaranteed or your money back? That’s a joke! I’ve requested a refund also, STILL NO RESPONSE. Do yourself a favor and find a reputable company that values customer service and mental health. Done is a scam to get your money and disappear!!

The company does not timely respond to issues. The site will not let me book my follow up appointment because my providers schedule is full. Why am I assigned to somebody whose schedule is too full to manage my care? Also, my script renewal was not called into the pharmacy even though my new additional medication was called in. I’ve messaged Done to get help on both issues twice, but I have not received a response. I will be running out of my original medication soon and am concerned it won’t be refilled in time. Everything was great for the first few months, but turned for the worst right after I paid for a full year plan. I’m thinking about reporting them.

Update: It’s been a week with nobody contacting me. I called collectively just under 50 times with no avail. I sent legit 42 emails. No answers. Reporting to the FTC and BBB as well as reporting their prescribers to the board because there should never be a reason you offer a service you cannot fulfill (you have one job) but especially when it comes to people’s mental health. Shame on you, Done First. UPDATE: After still not being able to pick up my (already paid for) script, AND replying to this review, I STILL HAVE NOT BEEN ABLE TO GET AHOLD OF ANYONE TO SOLVE MY ISSUES. IM STILL WAITING FOR THEM TO REPLY TO THEIR “sorry you weren’t a satisfied customer” review they posted here. SO CLEARLY, that’s just for show. GARBAGE. THE ONLY REASON THEY GET ONE STAR IS BECAUSE SOMETIMES WHEN YOU CALL THEIR CUSTOMER SUPPORT, THEY PICK UP AFTER THE FIFTEENTH CALL (NOT AN EXAGGERATION-15 CALLS) AFTER NOT BEING ABLE TO PICK UP MY SCRIPT A WEEK AFTER ITS RENEWAL!!! BUT DONT TRU TO EMAIL THEM, THEY WONT RESPOND. GARBAGE. NOT ONCE IN OVER A YEAR HAVE I NOT HAD A PROBLEM PICKING UP MY SCRIPT

Initial appointment went well. The DNP was professional and asked thoughtful questions. I was prescribed and able to pick up the medication the following day. After the second month, I sent a note through the portal to see if I could pick up the prescription a day early because I was going out of town for a week. No response. I contacted their general support email and only received a generic, templated response. I tried contacting general support and my clinician three more times over the week. Still no response. Very frustrating considering the entire business model is intended to improve the customer service and make it easier/more convenient to make appointments (as opposed to booking an appointment in person and taking time off work to drive, etc.). My card was charged for the $79 monthly "membership" last week. 9 days, still no response.