Done.Reviews of donefirst.com

edit: it's actually hilarious that you have to leave a 1 star review to get support to reply to your emails after a week, and they still just continue ignoring it. original review: Glorified pill mill with nonexistent and incompetent staff... I had personal issues and a death in the family and couldn't pick up a prescription for 2-3 weeks. I contacted their support to see if my billing date could be extended by that amount of time because as it was, I was getting charged a week or two before my prescription was filled. Had that approved but no changes were made for a month. Similarly I made a request to have my pharmacy changed after letting them know rite aid was no longer fulfilling certain telemedicine prescriptions and after receiving 2 affirmative "this has been done" type emails, I check 4 days later and had to do it myself. Disgusting joke of a company.

Like all the other reviews my experience is consistent. This seemed like a wonderful option for anyone who needs help but lacks the time to find someone local and wait months for availability. I have been with them since December 2021. Being in in the insurance industry and fully understanding CMS regulations around coordination of care and prescribing medication, this started seeming fraudulent from my first and only appointment. With all the reviews about money being taken and no service being provided, and all of the glitches and the major pharmacies not filing the scripts, I’m pretty sure this means that they are on their way to being shut down. You cannot prescribe this medication in abundance and not have the level of patient care to coincide with the script. They are going to notice this. When your major pharmacies refuse to fill, it’s because they don’t want to be involved. The risk to fill a script for DONE far outweighs anything these large companies would gain financially. I watched this happen with the opioid crisis. The crackdowns start with the pharmacies. If they refuse to fill it, then the majority of the customers will find other rebuttable providers (not easy at all) and naturally this place will get shutdown. Someday we all will see this on the news, but for now, while they can still operate and take our money, they will continue to communicate these garbage responses to their customers. There is no glitch in their systems, they are scrambling to find ways to fill this medication, or they are just grabbing as much as they can before they get shut down. I would strongly recommend not taking anything they mail you unless you know it comes from an actual pharmacy. ***Update - There are officially no more pharmacy in my area left that will fill this prescription from Done. Close to a major city too, so I have plenty of options. They still took their monthly fee for not even providing services. I checked my consultation area where my MD leaves messages and saw an bunch of updates that reflected appointment notes, but I have not had any appointments. I can assure you all the response below is a cover up. This is legitimately fraudulent. They have doctors, they can write scripts, but no pharmacy is going to fill it. There’s the red flag. Not to mention being prescribed a narcotic with extremely inadequate care from the provider. I don’t understand how this doesn’t violate their oath. We should all start contacting legal representation to get our money and time back.

I am shaking. I am a nurse practitioner and I work 8-5 every day, making it difficult I get into a clinic to see a provider. Done seemed like a great option. I understand the subscription model so I wasn’t upset about that. My visit with the NP was easy. She said her supervising physician would write for my Rx the next day. It’s been a full week now and I haven’t been able to talk to anyone and no one will reply to my messages. These people give medicine a bad name. I work hard to be sensitive and timely as to not interrupt my patients care but Not his place. The Hippocratic oath requires its physicians swear to “Do not harm”. It is my intention to use the backing of every medical society to shut this place down.

I’m giving them one star for the same reason everybody else is. Their customer service has gone downhill for the past month. I was charged for a month that I didn’t even get my prescription back in June. I sent my refill request almost a month ago and they told me that my pharmacy no longer takes escripts. I then switched to a new pharmacy and they never sent the script to that new pharmacy. I tried reaching out to them about whether or not they updated my pharmacy and then they switched me to a different provider and scheduled an appointment I didn’t even ask for! I decided enough was enough and cancelled my subscription to their services yesterday, and they still charged my card today (on a day that I wouldn’t have had to pay on if I was still using them). This doesn’t make any sense to me! It’s almost like they still wanted to squeeze an extra penny out of me before I canceled my account. I looked up to you guys for help, and now you’re taking money from a broke college student? I really don’t want to have to file a complaint, so something needs to be done before I snitch on them.

I had initially received great support but recently wasn’t able to reach them for a refill. It’s been over a week and haven’t gotten a response and their phone number has been always busy.

I’m usually understanding and try to be patient. But, “Done” has exhausted both my patience and understanding. Done, do not offer a service you cannot deliver! If you are not set up to complete your end of the transaction, don’t take a persons payment!!! It would have been better if I was told you didn’t have the system and personnel in place to help me in a timely manner. I’ve been misled by everyone I’ve interacted with at Done. I went elsewhere yesterday and have started my treatment today already. Those of you out there, who need help…Keep shopping!

I just recently started using this service, but STAY AWAY. My provider is unreachable, I have waited over a week for a rx to get sent in but nothing has happened. No matter how many times I reach out, nothing is changed. This service is BAD, and don’t let other people fool you. The lack of response has nothing to do with staffing issues. They know they can take your money from you, because you need a prescription and can’t get one physically.

Absolute scam. I’ve paid for several months of membership without receiving my prescription. I will be suing for medical malpractice.