Done.Reviews of donefirst.com

Everyone who has been charged and not received service needs to issue a chargeback. This is what I have done, and everyone else needs to as well. Hit them where it hurts. If you paid for something and did not get it, you will win the dispute easily. Keep records of emails, screenshots, phone calls, etc. for the dispute process.

Like the others, my prescription refill is overdue. I requested the refill 6 days ago and have basically been ghosted. At first I was told the situation had been escalated, now I am no longer receiving email responses and the phone service goes straight to a voice message with an indistinguishable website to go to. They have had no problem taking my money this month though, that’s for sure. This feels like patient abandonment.

I was so happy to finally get diagnosed and start treatment. It became life changing. I talked to the Clinician twice and got my meds adjusted. She went on maternity leave and now they have ghosted me. No refills—it’s two weeks past due. No contact or answers to my messages. I called the number they had listed and it said they were closed. How can they take my money and not provide services? I am so upset and confused. I will be looking for another provider. This is just sad very sad and frustrating. Please be careful if you decide to join their so called club.

I’ve been without medication for a month. They are very quick to automatically take out 80 bucks a month but when it comes to filling a prescription, they will continue to push and delay prescriptions. I had an appointment with my doctor on June 14th and haven’t received a prescription after that. It’s been legit a month. If you asked me would you rather use Done for free or Fly only spirit for a year, I’d fly Spirit w/o question. They don’t answer the phone, they send the same messages with no movement foward. I really want to figure out what relationship they have providers. Company is an embarrassment. Update- they sent I prescription and of course they forgot one that I’ve been taking for a year. I’ll keep you posted on how long this takes to fix. Done you continue to underwhelm.

This company is a JOKE! I've been a "patient" of Done for almost a year now. They have now decided to continue taking out the monthly fee yet no longer will fill my prescription. Almost 2 weeks past my refill date and I can't even get anyone to answer the phone or respond to an email! Don't waste your money on this company!

I absolutely love Done and hope they aren’t taking advantage of their loyal customers. I am going on my second year with Done. I recently called twice and sent an email for Wellbutrin a medication you need daily that I’m running out of. I have also sent messages for a medication adjustment and no response. I know this is not my provider’s fault but Done’s. I hope to hear back and get a refill for the Wellbutrin and request for medication change as probably their most loyal customer paying ONE YEAR AHEAD.

I have sent multiple messages and emails and called them multiple times to try and get meaningful assistance or information in getting a refill (which is now 12 days overdue). This company makes material misrepresentations in its marketing materials and is arguably involved in deceptive trade practices. They take advantage of the fact that you don’t have time to book an appointment with or find another provider once you’re up for a refill and are forced to try and go through this company — even if the refill is late and the company doesn’t provide any meaningful response. I’ve responded to their request for additional information via Trust Pilot twice now and they still have yet to respond or solve the issue.

I legitimately sought psychiatric help. Might as well have lit $200 on fire and suck-started a 9mm.