Done.Reviews of donefirst.com

I sent my request in last Thursday to give more time this month and have sent multiple emails since but no response and now the customer service number goes straight to voicemail?

I had issues last month with my prescription having been "sent" but not received by the pharmacy for a week past when a refill was due and now I'm seeing that system maintenance will delay my prescription this month. I have been a member for a year this month with no previous issues but now I can't even get a response when I asked for a change to my medication last week, the phone number to contact support leads to a general message about being sorry to have missed my call, and it seems like this "system maintenance" issue is a way to continue to charge membership fees without delivering the service that has been paid for. This is negligence and if it is not resolved there will undoubtedly be lawsuits.

This service is beginning to feel like a scam. I have gone 1 month without being able to communicate with anyone. I’ve been waiting 3 weeks for prescription to be sent to my pharmacy and there is no way to get help. Horrendous wait times. I regret signing up for this service. In total it has been almost $500 lost. I demand a refund!

Complete scam. They sent prescriptions to a pharmacy that never stocked the product and my clinician ghosted me after the first consultation. They advertise 24/7 support but this is a complete con. There is no accountability and it is a fraudulent organization. DO NOT GO ANYWHERE NEAR THIS WEBSITE!! its a complete joke and waste of money.

My Rx is now 9 days over due with no resolution in sight for the second consecutive month. Do not begin treatment with these people as communication is terrible. They always “apologize” for the delay and blame it on the doctors not knowing how to use their system correctly. This is a dangerous game they are playing with people’s emotions because withdrawal symptoms are real and can be dangerous because severe withdrawal symptoms include suicidal ideations because all these neurotransmitters you previously had open are shutting down. Done does not care. They take your money and run. Do not use them!

I have not received my prescription refill. Have been a customer for months. Cannot get in contact with anyone. Still being charged. Very frustrated.

Been waiting 7 days for a refill. Just like everyone else. No response to emails and the customer service is AWFUL! Can anyone suggest another company? I’m giving them until the end of today to reply before I cancel my membership.

Absolutely terrible. Took days to finally get the first prescription filled, then when the medication wasn't working and causing adverse side effects I could not get a provider to respond. This is a sham service and just like many others have said you will be better served with ANY other provider out there. I assume it won't be long before they are out of business.