Done.Reviews of donefirst.com

I've been using donefirst about a year now. Communication and response times have gone down significantly. I'm contemplating finding a different company because clearly they don't care about their patients. Or rather.."customers". Not having a phone number to call anymore is very unsettling and I've sent several emails to try and resolve my own issues with them. Disappointed.

I'm completely out of my meds, my refill requests go unanswered, the support line calls go straight to voicemail and they don't reply to support email requests. Avoid at all costs.

First 3-4 months of treatment - no problems at all. A little slow to respond in the portal, but nothing too bad. Fast forward to June. My original medication was removed from my treatment plan without my knowledge or consent. I reached out in my patient portal multiple times over 30 days and received zero response from the support team or my provider. After multiple attempts I finally got someone on the phone; they told me that I would have to schedule a follow-up appointment, but none of the providers had any availability, and the scheduling team would reach out. They never did. Got someone on the phone a week later, this rep tells me my provider is on maternity leave and asks me to explain the situation. He tells me that my original medication will be reinstated and it will be filled by a covering provider. Ten days later, and I am still without any medication or follow-up. This medication significantly improved my quality of life - to a degree which is hard to explain - and just as soon as I get used to feeling normal, the rug gets ripped out from under me. Extremely poor customer and patient experience.

Had an appointment over a week ago while the system was being updated and told refill would follow. I finally got the rescheduled appointment fee waived as I had it on the day I was scheduled, but no refill or time table regarding this. I had issues before with appointment scheduling and prescriptions, I hope it can be worked out. I will update in the future. Update 1: thank you I have provided you with my information. Also to clarify, I believe my appointment is not being register as completed July 3rd and I can’t get a straight response. this is why a rescheduling fee was possible, and why I have an appointment set for me Mid August, I have not even had a prescription issued and I have a “rescheduled appointment” when I just had one. Thank you for the quick response.

It's been a month since my consultation and I've still not received my prescription. I've reached out numerous times with no response after being charged for the 2nd time. Completely unprofessional and disappointing.

Customer Service is trash. I am having an issue getting my prescription filled cause no pharmacy wants to fill it cause it coming from Done. When I ask Done what do I do they said "If you already have your preferred pharmacy you may verify if they have the medication in stock and if they can fill the prescription." But I already told them CVS is my preferred pharmacy and will not have any prescriptions from Done neither will Costco. To follow up they said they can not help me with my prescription till I find a permanent pharmacy but how am I supposed to do that if no pharmacy wants to work with Done.

Update2023: over 6+ months later, and this company is trying to flag my review, claiming I am fraudulently, not representing their company correctly. I will once again emphasize this company is trash and will take your money! They do not follow through with timely providing your prescriptions nor do they give an explanation for the gross delays. 2022:For the past two months I have had issues with them not sending my prescription requests to be refilled. This month I am now 15plus days past my refill date and they have yet to respond to any email communication or request for the refill to be sent over to my pharmacy. **Officially canceled delayed prescriptions plus lack of response is not good business practices. **

I've had no problems from January until now. However since last week, I've had no luck getting in touch with anyone on my refill requests and will now go without. I'm now stuck with finding a new provider so there will be a several week delay in getting an update on my medication. The only responses I've received have been via a social media manager, likely w/ a 3rd party as all they can do is pass on my requests. If you claim to be a healthcare provider, you simply can't disappear from your patients/customers.