Done.Reviews of donefirst.com

Sad Sad Sad, I genuinely wish I was in a different situation and didn't have to post this but I feel like I was just used for my money and the falsity of care was nothing more than that. Initially the consultation and video call went great. I felt heard and understood and actually got my prescription within a week. It hurts the most because I feel like it was working. I was more attentive, focused, sharp, productive and honestly happy. As soon as my next script was due i messaged my provider to send the script to my pharmacy. days went by, so i messaged support as well. She finally got back to me saying everything had worked out and I would be receiving my script, that was not the case. I received a message from support telling me that it could not be filled and i would have to default to a third party prescription service from lubbock that would send me the prescription. I don't have insurance and rely on GOODRX to cut pharmacy costs, so that was not an option. I voiced that to support with no response. 5 more days pass no response. I then decide to message my provider and support again asking about updates and other options. I am met again with no response for 2 days. As of 20 min ago I deleted my account. I would rather not be medicated then be used for my money and ignored by the company that vocalizes how much they care. I would say its the easiest way to burn 300 bucks. UPDATE: 3/28/2022 Since cancelling my account and writing this review I have received email, text and a response from support it seems all independently about reactivating account and trying to send me the prescription. I was told there were issues with the physician your care provider works with but when I asked for more information on what the issues were and how they could be prevented as even if my problem was fixed this month I have almost no confidence it wouldn’t happen next month, I was then met with no response. It seems DONE responds faster to negative reviews then to customers via support. I was notified they would try today, I haven’t received a call from my pharmacy so I assume maybe within the next few days. Since I was finally contacted I am raising my 1 star to 2 and will adjust if I do or don’t receive the prescription. I will keep this updated for further events. UPDATE: 3/29/2022 Received an email at 11am about continues issues getting my prescription approved by the physician, but turns out it was already pushed through at 1:12pm my script was ready for pickup and it was the correct amount and dosage. At around 4pm received another text that it was pushed through not sure about the delays in messaging. Going from 2 stars to 3 since everything came through. Asked about what specific issues were happening with the physician but never got a direct answer. I am weary that this will happen next month will continue posting updates.

It’s not a bad service, but it’s not great either. I’ve completed my first month and have had no issues with my provider as she has been reasonably attentive and listened to me. I was able to start on meds and have no issues filling or picking up my meds! But I have noticed she seems pressed for time, and it’s hard to communicate via the current platform in a timely matter. Definitely some things to work on but if you don’t have insurance and/or can’t get in with someone local within a decent time this is a great place to start! I’m starting my second month in April so hopefully things will continue to improve!

First, I want to say the initial consultation was ok and the meds I was prescribed have been very helpful to me. That said, it is nearly impossible to get any communication with regard to refills. I see the monthly fee being assessed while I wait for someone to call in the script and in the most recent case, was given a different medication without notice that was not as effective and tried to get back to my regular script for over 10 days. Thankfully, I had enough left of the less effective meds to get through without a huge crash. My job is very demanding and I cannot afford to not be at the top of my game every day. I would like to see some changes made that create a service level agreement requiring communication within 24 hours. Folks need their meds, their correct medication, in a timely manner without hassles if they are paying 80 bucks a month plus the cost of the medication.

My initial week or so with Donefirst was fine; I booked a session with a provider, was prescribed a medication, and picked it up and took it and corresponded with the provider about the side effects. But after that, she stopped caring. And everything was going fine until my provider stopped responding to my messages; they're supposed to respond within 72 hours but it's been almost 5 days now. That said, Donefirst is accessible and better than many other online ADHD clinics so, your mileage may vary.

Update: Done was able to resolve this issue less than an hour after posting this review. I am satisfied that they were able to help, and am looking forward to continuing being a member. I will update this review next month when I need to refill again. (Was a Two Star Review) I’m currently in an uncomfortable situation due to Done’s poor customer service and lack of communication. I’ve been with Done for three months now, and the first two months went great! It is an expensive service, but they finally helped me with treatment for a lifelong adhd issue. However, in trying to refill my prescription on my 3rd month, I have had some issues. I’m on day 5 from when I sent in my refill request, and I’ve been without my medication for only a day, but going into the weekend now without resolution, I am nervous going into the week that this will continue to be a struggle. Yes this is my first instance of an issue, but it’s only month 3, and look at the other reviews. Done claims they sent in my prescription on Thursday, but there is ZERO record from my pharmacy. Getting ahold of anyone, especially my provider, seems to take all 72 hours AT LEAST, which is the amount of time they ask their members to wait for a response. They have an ‘urgent line’, but good luck getting ahold of anyone, it rings for 9 minutes and then hangs up. The one time I did get through to someone, they gave me a generic ‘let me see what is going on with your provider and we will be in contact with you’, and seemed to be a 3rd party customer service agent who was robotic and almost spoke like they expected there to be an issue and that it wasn’t a big deal. No one has contacted me since that call, about 24 hours ago. I hope Done can resolve this issue and provide punctual prescription refills consistently. If that happens I will gladly change this review to 5 stars and will recommend the service to anyone who wants to try telehealth service.

I have mixed feelings about done. On one hand the medication has helped me so much and for the most part things have gone smooth. However, twice now my medication has been sent to the pharmacy as the wrong rx. My refill was due February 5th and it’s now February 17th and I’m still without medications despite reaching out 3+ times. I’ve basically paid $80 for a month without meds and hardly any communication. Quite frustrating, only use done if you can be patient or don’t have any other options. Update 2/22/22 They reached out to my review right away and have since called once and emailed a few times. However, I’m still being walked in circles and still don’t have my prescription. I was “told” I’d get some sort of compensation for paying for an entire month of the membership and not getting a single appointment OR medication. Five days ago my provider messaged me that she sent my rx but my pharmacy has received nothing. Extremely frustrating. Update: 2/28/22 Rx finally came through Scripx. I was also given compensation for Februarys mix up. Going to try Scripx for next refill when the time comes. I’m hoping going forward this doesn’t happen again. Changed to 3 stars because at the end of the day, it’s still a way for me to get the meds that truly have helped me feel so much better.

Update: Done got additional information and gave me a call. Unfortunate you have to write a review here to get any traction on issues but hopefully I’ll be able to pick up my prescription soon. After waiting for my "automatic" refill for 7 days I sent support an email. They sent back a generic response and did not follow through. It has now been 12 days with zero replies to my emails or direct messages to my provider. I pay for this service, why am I not able to even get a reply?

I would certainly say that setting initial appointment was quite simple and RX was promptly sent to pharmacy. However, after several attempts to reach provider (or wire literally anyone at this point has proven near impossible. My meds need to be sent to a different pharmacy (not sure how to do that since I have no contact person). I thoroughly enjoyed meeting and speaking with my doctor and the appointment setting and Rx initial fill and refills could not have been smoother. If it was just a little more convenient to speak to someone regarding your treatment options or just questions I would have no complaints.