Done.Reviews of donefirst.com

Over my 9 month experience with Done, I had two providers and each ghosted me for an extended term before exiting and leaving me to restart their consultation process a third time. Refills are never on time forcing you to spend hours every month engaging with their horrendous support process where they allow themselves 72hrs between each reply. No brick and mortar pharmacy will accept their prescriptions so I was referred to an online service which they managed up front but eventually punted me to transact with directly with no notice or coordination, which created another long gap in prescription availability. Altogether too painful and unreliable.

Inconsistent to say the least. I bet they pay practitioners a teeny tiny slice of the revenew they receive. Trust me I know not to request a higher dosage and know to keep it at a minimal. But regardless of walking on egg shells and NEVER requesting to speaking with my practitioner, not them needing to speak to me, they fail often. Messages are completely disregarded and you will be ignored and struggling as they charge their fees without hesitation. I have nothing good to say about them. I basically pay them to do 1 minute of work yet they refuse. No refund, no help. Just charge charge charge. It's horrible.

First they act as if they will help you, take your $200 intake fee, set you up with a provider and then proceed to respond sparingly. In the first month, my provider "resigned" and I was assigned someone new. My original provider told me to reach out to them when I had 5 days left on my prescription. They said this was normal and at that point we could decide if this was the right medication, or if I needed something different. After that first month I knew I needed to try something different. Finally today, after weeks of trying to speak to my new provider, I spoke to them. They sent my prescription to a pharmacy that does not carry my specific medication. My provider told me this was a possibility but not to worry "Just message me and I'll send your prescription to another pharmacy, I'll be available all day. This is the only day I work every week" It's now been 3 hours since I messaged her and no response. Their support team is seemingly non existent. DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT.

I have tried contacting Done for over seven days simply for a scheduled prescription refill and I have not heard anything back. Please respond.

I have been using Done for about 6 months. I have had no issues at all with them. But unfortunately something this month had changed. This month, I have been assigned a new NP. I have inquired about a dosage increase a week ago and even stated that if it is not possible to just send the same dosage to my pharmacy. So far, crickets...... I have sent several correspondences to them and not a single reply. Also, the phone number listed for them is not a real phone number, which is concerning. The more I dig into Done, the more I am thinking they aren't a legit company. I am giving them until the end of the day today and I am discontinuing payment to them. I would advise anyone else that is having the same issue to do so as well.

7.17.2024 update I was asked to provide more feedback, but the link only asks for first name last name reference # , no where to actually provide additional feed back. Also, no reference given. I still, have not received my RX that I continue to ask for Daily as I’ve paid for them and waited more than 3 business days, multiple times with the multiple correspondences I’ve seen. I’ve tried th 415 phone number (not valid), the support@donefirst and jane@donefirst emails, and using the “got a question “ via the mobile app. Nothing. No one is telling me anything other than they’ve sent my concern to the care team and they’ll get back to me within 3 business days. No idea why someone can’t send my RX even if a Michigan provider isn’t available. Why can’t a supervisor? No idea why they won’t send me a HIPPA form. I am so beyond frustrated and want my money back and everyone to see what this company is capable of. Update to validate ZERO assistance/review from a live representative and solely automated emails. As everyone can see below, “done first” responded with an automated response that contains an invalid link. The link says, “ All appointment types are private, none are available for scheduling. “ There is no way to get ahold of anyone for assistance. Hopefully these reviews help others avoid getting themselves into this position. Original: This is a new review based on my original from 7.11.2024. My review got some attention that appeared to possibly be getting the attention of a live representative, yet I still have had nothing but automated replies that state my concerns have been forwarded for review and I will be contacted within 3 business days. Today…. I received a text asking for a survey of my “recent appointment”. I never had an appointment, nor have I received an answer or ETA as to when I will receive a new Provider (again) and have my RX refilled. I’ve kindly asked for a supervisor to refill my RX in the meantime as this is a donefirst issue and I’ve paid for my RX and continued care plan. I have now read many recent reviews of those experiencing this issue (almost identical scenarios). Writing these 3 reviews with hopes I can possibly update this one to inform all that my concerns were finally addressed and they sent in my RX.

I have been working with Done. for almost two years now. I had a huge work trip where I would be going out of town for a week with tons of responsibility on my shoulders. I requested a refill a week before I was going to be out of medication. I adjusted the pharmacy to the location of my big event. I did every I was supposed to. The platform states to give three business days to receive the refill auth from the provider. It has now been well over that, I've emailed multiple times, I've been without medication, and there has been zero response. This is complete negligence. I work within the MH field and could never imagine treating people in this way. I hope that your team does better. You've lost me permanently as a patient. Anyone seeking support for MH care and treatment needs a team they can trust to do right by them, but this team can't even do the bare minimum. Update for Done. Staff: I have supplied the needed information requested. I followed the link that you all provided and it states "All appointment types are private, none are available for scheduling". This is another example of the systems not working. I am happy to talk with anyone that can actually resolve my concerns. I am moving forward with switching providers.

It has been 15+ days without any communication and no renewal for my medication. To be without medication for two week is huge with ADHD, and I paid over $700 for the annual membership. It's as if they took my money and ran. I can't get ahold of a single person, when I try to book an appointment they're all a month out and being without communication and medication for six weeks is unacceptable. I have spoken to my lawyer and we will be moving forward together, as I am out literal hundreds of dollars from this company.